Jimdo Reviews

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To cancel my website

I have a question concerning the fee membership rate. Is the membership rate already to pay if I only have an account for constructing a website? Or when do I have to pay. If I already have to pay yet, I would like to cancel the website immediately. Thanks in advance.
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ID
#3208474 Review #3208474 is a subjective opinion of poster.
Location
Frankfurt, Hesse

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New Reviewer

Terrible customer service

Jimdo has no service hotline. If you write an email to customer service, the answer comes within 1-3 days if you are lucky. If you need to write back and forth to solve a problem, each answer from customer service takes around another day or two. so you can easily be waiting for a week to get a problem solved as customer service also does not work in the evenings and at weekends and holidays. *** service! not worth the money!!!

User's recommendation: don't use jimdo!!!

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ID
#3040359 Review #3040359 is a subjective opinion of poster.
Location
Frankfurt, Hesse
Service
Jimdo Web Design Service
Pros
  • Webpages easy to create
Cons
  • No reliable customer service
Loss
$2000
Preferred solution
Price reduction

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New Reviewer

Bad exchange policy

Weve tried several times to cancel or to contact jjimdo for cancel the website but its easier to find a roasted nail in the Amazonas than to get in contact with you It really Suggs

User's recommendation: Just bad.

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ID
#2989285 Review #2989285 is a subjective opinion of poster.
Preferred solution
Cancel the contract for ones after several years
New Reviewer

The connection has been closed

The site can not be reached I am the owner of the site and I have customers telling me they cant book. I am losing money.
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ID
#2818063 Review #2818063 is a subjective opinion of poster.
Preferred solution
My website back up
New Reviewer

Forget password

I forgot my password and I became no mail with the possibility to change the password please help. Carola Meister
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ID
#2417514 Review #2417514 is a subjective opinion of poster.
Location
Berlin, Land Berlin
Preferred solution
New password
New Reviewer

I CAN GET TO MY ACCOUNT

He I just transferred my domain name to jimdo, I paid 1 plan on jimdo, and when I login in to my account, it asks me to repay again. I can find my account or website. Website name, spaqsthetics.com
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ID
#2382041 Review #2382041 is a subjective opinion of poster.
Preferred solution
Get access to my account

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New Reviewer

Absolute bad support and Invoicing

Update by user Jan 05, 2021

I wrote a mail to info@***.com and got after 5 days an answer, that the mail was spam and I should ignore it. I am wondering why the spam knows when my contract is ending...

Seems that they got hacked and did not recognize or even care about it.Still this leaves not a good impression.

If you can go for another provider, do it. I cannot recommend jimdo.

Original review posted by user Dec 04, 2020
I am getting strange automated mails from Jimdo for payments for my domain. There is no support and nowhere an invoice for the requested amount.

User's recommendation: Don't use Jimdo - go somewhere else. This is a lousy service!

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ID
#2320098 Review #2320098 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Do Not Use jimdo.com

Will NEVER Jimdo service again. Terrible service all round as we had cancelled our services due to their system continuously having issues with our website going offline and emails being constantly down, meaning we were missing out on customers. When I had tried to contact Jimdo support asking them why their server was down they said they were having technical issues and it would be up in a few hours, 48 hours later the website was still down which had cost our business a lot of sales just before Christmas. I had decided to cancel my services and yet they are still charging my credit card, so I have raised a dispute with my bank for a refund. This was a costly lesson not to use cheap template systems that look appealing, in the end it cost us a lot more money and stress so decided to pay a website design company more money to have a professional custom website design, 0/5 star review for https://www.jimdo.com
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1 comment
#1895315

Totally agree, the bills just kept rolling in, any question was answered with "just pay up or we will take legal action" its a scam.-----------------

ID
#1742270 Review #1742270 is a subjective opinion of poster.
Service
Jimdo Web Design Service
Cons
  • Scam company
  • Website system is clunky and old
  • No refund
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

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