Jim Moran And Associates

I have the same problem as described in the other reviews. With the gap insurance I now owe money instead of being reimbursed for the outstanding balance on my lease.

And I had to jump through hoops to even get a response.

My auto insurance company suggested I file a complaint with:

NJ Dept of Banking and Insurance

20 West State Street

P.O. Box 472

Trenton, NJ 08625-****

Moran purchased toyota, honda, and ford dealerships in Lake City, fl. They have you sign what they call a contract through a glass table.

Cannot read through the glass, no explanation, no terms or conditions, hand you a memory stick to see what you purchase. 30 pages of addons and nonsense.

They eat up your "$6800 trade in." Complained to everyone who would listen, including HG Toyota. Not their problem.

They have you sign a "contract" through a glass table which you cannot read. No explanation of the contract which has no terms, face

amt.

Pay back or add -ons. Had to wait for the creditors stmt to know what i owed $5000 OF COMPLETELY UNNECESSARY warranties toyoya already cover and they won't pay out on. They gave me a memory stick to download & read the "contract"

And Toyota endorses this corrupt behavior.

I have purchased toyota for 30 years, never again

Wany to buy a 2019 corolla? I am livid

THIEVES!!@@@@@@!!!!!!!!

Car was totaled, USAA valued the car with tax title and tag fees at $4724 less than the payoff. Typical of a car about 2 years into the loan and the reason one purchases gap protection.

Was never late with a payment. Every document required was delivered immediately when it became available. Nothing was missing.

I had also purchased a Car Replacement Assistance policy through my insurer. State law requires that all monies from the insurance company be sent to the primary lienholder where they will be disbursed back to me.

JM&A, through a vague definition that becomes dependent on another definition, redefined my Car Replacement Assistance as Actual Cash Value. They then used the inflated ACV in their formula to claim there is actually a negative gap and they have no liability.

My Car Replacement Assistance was only $3500 +/- so I'm still looking at $1400 due to pay off the vehicle. How is a debt of $1400 calculated as a negative gap? How can they justify redefining my car replacement assistance as actual cash value?

I will fight. I will not quit.

JM&A is sold at Port Richey Ford and Mitsubishi. (FL)

I paid, UP FRONT, for this "Gap protection" when I purchased my car 3 years ago. My car was just totaled a month ago because someone tee-boned me and my car was unrepairable.

My insurance company paid towards my loan what they valued the car at. This company, who's sole purpose is to cover the difference between a person's loan and what the insurance company pays when someone's car gets totaled (no fault of mine) is refusing to do their job. They are stating that the difference between what my insurance is valuing my car and what they are valuing my car is too great and since I haven't paid off most of my car they will not pay it. Why did I pay for your insurance again?

UP FRONT might I add!!! I was not making payments on their contract. They take peoples' money and then pocket it for themselves! Even the lady on the phone, Mac, couldn't really explain the purpose of getting their insurance as she knows it is a scam!

DO NOT GET GAP PROTECTION FROM THIS COMPANY!!! IT IS A SCAM!!!!

Oh my god...I have been dealing with this company for months trying to close out a $1500 claim for my totaled car. I have sent the required documents multiple times, through multiple methods, have had my insurance company send the items, the dealership...all to no avail.

I send the information, call to confirm it is what they are needing, then I get a letter 2 weeks later that they are still missing the same *** I have sent 4 times. I am not kidding, I have been going around with them for 3 months with this. I can't seem to get them to move to pay off the rest of the loan, so I have been making double car payments for 3 months. This company is so awful that I am about ready to file a complaint with the BBB and the Insurance Board.

I have never seen such horrible service in my life. If they are this bad about a $1500 claim, I would HATE to see what they are like with a larger claim.

If they ever pay anything off on the claim, I will be greatly surprised. Never have I been so frustrated in my life.

I purchased a 2012 totoya camry on July 2014. On March 1 2015, my hubby got in car accident and the car was totaled.

The insurance paid very quickly. I owed about $20300. Geico paid a little over $16800. After thr set v uce warranty cancelled.

I was left with a balance of $1544. My deductible was only $150. Today, I call gap. I was told they are not honoring my claim because Geico didn't pay enough money for the car.

That's bull. Now I am ledt with $1544 to pay out of pocket.

When, I got the contract, it said they wOuld cover the gap between what the insurance will pay and what is owed on the car. They are a complete rip off.

Won't reimburse me for UNUSED GAP insurance and lied about when I would get my car title back!! I paid off a 36 month loan on my car in 3 months.

33 months of UNUSED Gap insurance. They will not reimburse and their response is "Oh Well". I also paid off the loan with a cashiers' chect because they said that I would get my car title back in less than one month. At ONE month they just sent it to the DMV and said that it will take another THREE weeks.

Meanwhile, I lose out on the sale of my car for a Great price. LIARS!!!!!!!!!

I totaled my 2013 Cruze in November and after the insurance paid out I was left with a gap of $2500...no problem as I have GAP insurance. I was told that to file for the waiver I would need all this ridiculous paperwork (more than even my insurer needed) and within two weeks.

Somehow I got it all, and that was with a dealer that was impossible to reach (that's a different story). A month later and I'm told they don't pay sales tax in the gap and they'll only cover $640.

I paid 960 for the gap insurance so I'm out $320 for this less than worthless insurance, as it actually cost me money to have. Avoid this company like the plague.

My less than 1 yr old truck was in a total loss accident. We thought it was okay since I had bought GAP insurance.

We got a letter about 3 weeks later from them saying that they only pay 90% of NADA and do NOT cover the entire loss....WHAT is GAP supposed to be for then???? I looked them up on their own website and they explain that the reason you buy GAP is to cover your losses if you are upside down and have negative equity! What a RIP OFF! I'm out $600 for the GAP insurance and getting $0 from JM&A Group (Fidelity)!

Leaving me with about $4200 out of pocket.....Having GAP has not been worth anything to me, it only costed me $600 for nothing. If I hadn't already bought another vehicle and got GAP (by another company, THANK Goodness), I wouldn't buy it ever again.

I'm hoping I can get a refund on it now, if that's the real deal here!!!