Jacob S Ypw

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Verified Reviewer
| map-marker Las Vegas, Nevada

Horrible customer service

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Updated by user Oct 04, 2023

I have contacted the dealership asking for a refund on warranty items. I have still not heard back

Original review Sep 18, 2023

I purchased a 2023 Kia Soul in December 2022. It had a recall on it, I called to shedule service for it and had to wait 3 months to get it in and looked at.

Once I had it serviced, I was charged 100% for the recall. I will never have my vehicle serviced there again and I will never purchase anything from them again.

View full review
Loss:
$138
Pros:
  • Close to home and had the vehicle i wanted
Cons:
  • Sales department makes promises that are not true
  • Service department suck

Preferred solution: Refunded for the price of the recall. And for the price of the 1st oil change that they said they would cover.

User's recommendation: Stay away from them!

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