Joe M Ijf
map-marker Lexington, South Carolina

Service department complaint

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Had my 2013 Taurus not starting problem was misdiagnosed, I was told fuel pump needed to be replaced. After 2 days I called to check on repair status another adviser told me the fuel pump did not fix it, they found the fuel pump modulator (relay) was unserviceable. They tried to BS me, I've been a mechanic for 45 years, it was misdiagnosed plain and simple. I was still charged full price, the service manager did not allow me to use my Military discount. I contacted the dealership and was fed a line of crap, called big ford and was fed the same line of crap, they must be reading the same responses on a computer screen. Since this has happened I have stopped 6 Soldiers from buying ford they bought chevy and dodge trucks, and I have stopped 3 Soldiers from buying from Jim Hudson. I will keep letting people know of my experience from Jim Hudson and big ford.
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  • Jim hudson customer relations
  • Service department
  • Service manager

Preferred solution: Let the company propose a solution

User's recommendation: Would not buy from Jim Hudson ford, the service department sucks

Wendy G Kga

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Verified Reviewer

They sold me a lemon that needed $8771 of repairs I had no way to know it needed.

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Updated by user Sep 03, 2020

I believe they are discriminating & ignoring me, as a woman, thinking I will go away. They sold a bad vehicle & do not want to make things right.

Original review Sep 03, 2020
1 star is too many for this situation. Spare yourself the headache! Sat. May 30, 2020: REGRETTABLY purchased a 2013 Audi w/only 73+k miles on it from GMC store. 4 days later reading manual, familiarizing myself w/vehicleI realized the MMI is showing a reading of low or no oil. Dropped everything, took it immediately to Jim Hudson Audi service dept. (they had the car before I had it transferred across the street to GMC store &;;;;;;;; made purchase). Car was VERY low on oil. Oil was topped off. Obviously never checked when they took vehicle in on trade. 2 weeks later took back to Audi service dept as to why MMI dropping so rapidly & was told that vehicle may need a 2 phase OCT (oil compression test) if came back unfavorably- the car would need the pistons changed for an $8500 repair bill. Oh No Thank You!!! 2 days later after asking for dealership to buy car back, used car manager insisted on doing OCT. It was started. Was told to drive it 600 miles by 1 person, 1000 miles by another, & until the oil light comes on by a 3rd person. Quite a difference in range there. A week ago oil light came on. So...After owning car less than 3 months, driving it under 1,700 miles, the oil has been topped off a few times AND the oil light has come on. Took in to have OCT completed in morning 2 days ago. YEP- you guessed it- needs pistons changed. During all of this I told the dealership numerous times that I wanted the car to be bought back. They can deal w/this nightmare. Was told 2 days ago would hear something re:plan of action. Never heard anything. Called & used car manager had not been informed of anything. He was confused, as he always is, every time I speak with him & get different answers/stories. Again, stated I want car bought back. He said that Audi was paying for repairs. I said no they are not, per our conversation July 8th. He states confusion as to why was OCT done then? Well you tell me. YOU were the one who insisted it be done as you didn't want to purchase the car back. Said he would make calsls & lmk what was to happen. Hmmm...nearly 66 hours later, even after emailing internet sales manager & GM yesterday morning, not a peep. Not even to reach out & say hey we hear you, we want to make this right. They do not care. They are ignoring me. They sold a bad car! They know it! Also had previously inquired w/Jim Hudson Ford about a used Sierra. Was given details, price, fee breakdown & asked to schedule time to come see it. Asked if it had a sunroof. They said they would check & also send me pics of truck. Didn't hear anything for a few days. Finally got email stating truck can't be sold to public due to transmission issues. Gee- obviously the Sierra, like the Audi, wasn't checked over either BEFORE listing on internet. After they said the truck couldn't be sold, they reached out a couple weeks later asking if I received the info, was I still interested, & that they have tried to reach me numerous times. Ok. Been communicating thru email whole time. Last time- YOU told me truck wasn't fit for sale to public. Good grief! What does their commercial say? Well, Ive experienced them TWICE & will NEVER forget it alright!
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  • Julio merz- salesperson
  • Too many too list

Preferred solution: They need to buy the vehicle back! They do not check vehicles when they trade them in. Every last penny I paid them needs to be returned to me.

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