Lisa S Xsp

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Verified Reviewer
| map-marker Lacey, Washington

Pissed off consumer

I took my Suburban into the Lacey,Wa Jiffylube for a 4 wheel drive fill up, paid alot for it and now 18 months later getting screwed! My 4 wheel service light came on, drove straight to jiffylube,spent my money on tools and spray only to be told that the guy that did it originally there was no longer employed and that he had stripped out the back pumpkin nut!

They told me to go to the west side location who told me that now that they had ruined the nut I needed to take it to a shop to get it removed by welding another head on to the original bolt! My 4 wheel drive is going to be your responsibility if all the calls I have made to your customer service number are not answered, it has been 5 days since I originally took it in and began calling you, NO ONE HAS CALLED ME BACK!

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Preferred solution: Let the company propose a solution

User's recommendation: Do not go to JIFFYLUBE

Thomas S Qbm

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Verified Reviewer
| map-marker San Jacinto, California

Leaking oil filter

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Cheap oil filters this is 2nd time they ruined my new garage floor now my vehicle running like crap had it towed to a mechanic he said the oil filter just fell off Barley touching it with one finger in over 20 years hes never seen this I was forced to buy a new vehicle horrible now I'm in debt
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Loss:
$6000
Cons:
  • Destroyed my vehicle
  • Manager was not professional
  • Damaged vehicle

Preferred solution: Fix my concrete fix my vehicle

User's recommendation: Don't trust jiffylube liars

Thomas S Qbm

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Verified Reviewer
| map-marker Pomona, California

Leaking oil filter

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This problem destroyed my new concrete in my new garage this will cost me alot of money to fix not to mention the damage to my vehicle had to tow it to the mechanic
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User's recommendation: Don't use Jiffylube they use cheap oil filters

THOMAS S Pog

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Verified Reviewer
| map-marker San Jacinto, California

Leaking oil

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This is *** cheap oil filters ruined my new garage floor had to get it towed to a real mechanic to get it done right
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Loss:
$45
Cons:
  • Horrible not even sorry

Preferred solution: Full refund

User's recommendation: Don't use jiffy lube

Clavel N

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Verified Reviewer
| map-marker Plainfield, New Jersey

Damage to oil pan work order #21; invoice # 1405****

Hello I'm Ms. Nelson and I went into the Jiffy Lube store on Terrill Rd in Plainfield NJ on Saturday 11/28/21for a regular oil change.

I've done oil changes at various locations since I've had my vehicle and I never had a problem with oil leakage after an oil change. Miguel was the manager on duty and he claimed I had an oil pan damage. There was no leakage from my vehicle ever, ever in the past. The technicians damaged my oil pan during the oil change and I need to be compensated.

I had a mechanic assessed my vehicle and he concluded that the damage was caused by the oil change.

Based on my receipt, the following persons were present:

CSA: Miguel S

Lower bay: Darin H

Ancillary: Miguel S.

Upper bay: Bruce S

CT: Gregory J

Cashier: Miguel S

Thanks for your time.

Ms. Clavel Nelson

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Loss:
$600

Preferred solution: I want compensation for a new oil pan. It will cost close to $600

User's recommendation: buyer beware!

CARL M Yad

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Verified Reviewer
| map-marker Deer Park, New York

Damage of property

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Jiffy Lube - Damage of property
Jiffy Lube - Damage of property - Image 2
Jiffy Lube - Damage of property - Image 3
It has been two months since jiffy lube cause damage to my vehicle at their Deer Park location in New York , was then contacted by someone who claimed to be that location's owner. Was told the damaged part would be replaced. That was in March here it is going into June and still nothing, since jiffy lube doesn't seem to care I think harder legal action is needed. "Hit them in the wallet"
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Pros:
  • It was fast
Cons:
  • Poor quality of service
  • Damaged vehicle

Preferred solution: I want the damaged part replaced as promised by jiffy lube

User's recommendation: for those that like using jiffy lube avoid location #917 at all costs

Lemuel W Brj

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

COMPLAINT-OKC Store #1570

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7/19/21 I took my GMC Sierra pickup in for an oil and transmission fluid change. I requested the same Id always used (Pennzoil Synthetic 10W-30, I thought), which is what Id requested the first time or two (or three) I brought the vehicle in for service at this location many years prior.

I told them to put the factory-recommended transmission fluid in which is Dextron 6. Employee said hed take care of it. Was told after servicing there could be some air in the transmission and to bring it back if more fluid needed to be added. Truck began slipping as I drove it out of the parking lot so I considered it might be air.

I made it back to my business and made it home that evening while the transmission continued to slip and jerk. It was most prevalent when accelerating and stopping. The slipping and jerking grew progressively worse.

7/20/21 I called and asked for the manager; was told he was out and theyd have him call me back. He did not.

7/21/21 I called and asked for the manager; was told he was out and would get back with me.

He did not.

7/24/21 My vehicle completely quit in the middle of a busy thoroughfare and I had to have it towed to a transmission shop.

7/27/21 A transmission shop manager said the transmission was contaminated by something other than transmission fluid, it was destroyed, and it could not be repaired but must be replaced.

7/28/21 I had vehicle towed to my business.

7/29 8/1 I personally removed the filter and replaced it. I removed all the fluid and replaced it two times.

8/9/21 I went to the Jiffy Lube store, the assistant manager met me in the parking lot before I could get to the door and said the manager wasnt there. I began telling him the story and he said, Just wait. He then walked into shop, I saw him talking to another employee who then came out and introduced himself as the manager.

I told him what had transpired, he said, One moment, I need to call someone, and left me standing in the parking lot. I slipped into the office out of the heat, he was at the service desk and said, Were going to refund all of your money for this. Youll get a check in the mail. I told him my transmission wasnt working right and according to a transmission shop, your company contaminated it with something other than transmission fluid and its ruined.

I showed him a picture of the fluid that theyd put into it and he didnt comment. I asked him if all they were going to do was refund the money and he didnt respond.

8/10/21 As per employee, Tyler, they use Pennzoil Synthetic Gold 5W-30, 5W-20, and 0W-20 not the 10W-30 I had originally requested and prefer.

He also stated they stock Dextron 6 transmission fluid.

JIFFY LUBE FAILS

1.The oil filter was not tightened and leaking.

2.I discovered 8/9/21 that the Pennzoil 10W-30 Id requested wasnt used in the many years Id brought the vehicle in for service one of their stocked weights. Id never been asked if I wanted that or told it was being substituted.

3.The old transmission fluid was not removed fully/correctly (if at all).

4.The vehicle requires Dextron 6 transmission fluid, Dextron 3 was on the invoice, and what was used was obviously neither.

5.The transmission was contaminated with what appeared to be motor oil.

6.I was charged for changing the filter in the transmission, but it was untouched.

7.My calls were not returned.

8.The assistant manager lied and said the manager wasnt there.

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Loss:
$7000
Pros:
  • Easy in and out
Cons:
  • Refusal to accept responsibility for errors
  • Dishonesty
  • Faulty work

Preferred solution: I was compensation for two tows, transmission fluid I've added two times, payment to a welder to repair the exhaust, and a new transmission. Not to mention all the time away from work to try to repair the damages myself.

User's recommendation: AVOID AVOID AVOID!

Luther M Dma

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Verified Reviewer
| map-marker Hampton, Virginia

Brake replacement, wheels lock up.

Jiffy Lube - Brake replacement, wheels lock up.
Jiffy Lube - Brake replacement, wheels lock up. - Image 2
SadSee receipts. 6/28/2021 all brakes replaced, after 160 miles the front left wheel smokes. 9/1/2021Both front brakes replaced, after 217 right wheels smokes. See video of smoke. Taken 10/16/2021 I worry the wrong parts a being installed. Now I also worry the caliber piston and wheel bearing is damaged. Luther Mitchell luther@***.com 757-880-****
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Loss:
$725

Preferred solution: Deliver product or service ordered

Gayle C Bkv

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Verified Reviewer
| map-marker Westminster, California

Update

Update First off they failed to take responsibility for their screw up. They refuse to handle this in a professional matter. They dont care bout their customers that s for sure. My cars been sitting for a month now but one thing for sure I plan on resolving this in court and I WILL WIN.....
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User's recommendation: Find somewhere else to take ur vehicle

Christopher D Uia
map-marker Houston, Texas

Complaint

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I had my transmission serviced on my 2019 suburban. Then i noticed that the truck was shifting funny. So i took it in to the dealer where i bought it. The dealer found that the transmission had been severely over filled. So i got with jiffy lube and explained what happened and i got the dealer to call jiffy lube and speak to them. The district manager told us both he had turned it into the insurance agency and that the adjuster would be there the next day to inspect the vehicle. Well the adjuster never showed up, and now the district manager is avoiding all phone calls and messages from me and the dealer. It's been 2 weeks and i have called corporate and left messages and complaints. This was the store on sawdust road in spring....
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Loss:
$6000
Cons:
  • Are not good with customer service

Preferred solution: my truck fixed asap

User's recommendation: do not use this location

Khiana Skl
map-marker Saint Albans, Vermont

Refused to service my Mini Cooper,th local police and rescue.

The owner has not contacted me, I have tried twice. They said one blew up in their face. I checked with local police and rescue. Neither was aware of an incident with exploding Mini Coopers
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User's recommendation: I have used Jiffy Lube for years. I just want my oil changed

karl S Bxp

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Verified Reviewer
| map-marker Bellflower, California

The Jiffy Lube Fort Smith AK I Went to have my front end checked out because i heard a noise

As I said i went to Jiffy Lube in Fort Smith AR 8301 Phoenix ave 72903 to have a noise checked out in my front end they said it was my rear end nothing to do with the front end, ok now i paid the bill 1,350.00 gave the mechanic a 100.00 tip, well now on my return trip to California the rear end locked up on me, yes the mechanic in performance 4 wheel drive located in Bellflower CA ( phone # 562- 925**** ) said the culper bolts on the left rear was not tight two bolts were gone?? replaced bolts with lock tight, also i was to have new spider gears replaced by Jiffy Lube I gave the used parts that Jiffy lube gave me saying that they were replaced BUT the mechanic at performance said the parts looked like new.

Mr Karl A Smith.

phone # 562 526 ****

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Loss:
$13500
Cons:
  • Car broke down due to their incompetency

Preferred solution: Full refund

Gayle C Bkv

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Verified Reviewer
| map-marker Westminster, California

Update

Well like I ve been saying jiffy Lube cracked my gas tank know this now for a fact and they don't and won't act on it. I wrote the attorney General sent that letter out this morning registered mail to be sure that they receive it. Only thing is just 10 minutes ago I got update from another shop saying for a fact jiffy Lube made the Crack in the tank. They're gonna wish that they gave me the refund cuz now its all about a law suit. How dare they even let me leave their business knowing that they themselves created this
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Cons:
  • Bad sercvice
  • Poor quality of service
  • Dissatisfied

Preferred solution: All monies I've had to spend because of this AND a new gas tank

User's recommendation: I warn anybody everybody DONOT TAKE YOUR VEHICLE THERE

Peter S Skl
map-marker Philadelphia, Pennsylvania

Poor service

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Employees most unprofessional set of idiots I have ever come across anywhere in any service industry.
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Preferred solution: Apology

Anonymous
map-marker Kolkata, West Bengal

Problems in account opening

Problem in account opening. Is has been 1 week i am suffering from signature problem. Please solve this issue
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