Jewelry Avalanche Reviews

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money return ring people size refund jewelry wedding band custom rings professional ruthless
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New Reviewer

Thieves!!

They sold me a ring with a finish that wore off in 3 days, they happily accepted my return but kept half my money!!
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ID
#1328736 Review #1328736 is a subjective opinion of poster.
New Reviewer

Jewelry International

This is not a good company at all. They have very bad products and a very bad reputation in the industry. I do not recommend anyone trying them. They will scam you and not refund you. They have fake 30 day money back guarantee that are never met, they are professional ruthless scammers. This is not a good company at all. They have very bad products and a very bad reputation in the industry. I do not recommend anyone trying them. They will scam you and not refund you. They have fake 30 day money back guarantee that are never met, they are professional ruthless scammers. They are not good people.
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ID
#1011466 Review #1011466 is a subjective opinion of poster.
Service
Jewelry Avalanche Customer Care
Reason of review
Poor customer service
Loss
$1921
Preferred solution
Full refund

Jewelry Avalanche Customer Care Review

Returned ear gauges , for a smalker size, still haven't heard from Avalanche jewelry, my email rhondaeast40@***.com
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ID
#953966 Review #953966 is a subjective opinion of poster.
Service
Jewelry Avalanche Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Resolved: *** off

Update by user Mar 05, 2016

THEY ARE NOT A SCAM it's just a small company and they handle lots of orders everyday. That was the reason behind the wait in response.

Update by user Mar 05, 2016

I'd like change my review on this company Jewerly Avalanche is truly wonderful. I wrote this review before I was able to get in contact with the customer service .

Once we did speak they were very understanding and helpful in returning my item.

I'm very please with this company even though my item was returned. I highly recommend using them for all your jewelry needs.

Original review posted by user Feb 19, 2016
I bought a ring from what I thought was sears but it turns out they out source to this jewelry avalanche company ! i got my ring I bought for $222 and it was hideous and not what I ordered ! I've been trying to contact them to return it and no one is contacting me back. THIS COMPANY IS A SCAM ! DONT NOT BUY FROM THEM!!!!! I've contacted sears as well to see if they can help get me a refund since it was bought through they're website but we will see what they say. I'm so upset this company could have at least contacted me back about the return but i've called and emailed multiple times and nothing.
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Resolved
ID
#793405 Review #793405 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Ring advertised
Cons
  • What i got
Reason of review
Poor customer service
Loss
$222
Preferred solution
Full refund
New Reviewer

Resolved: Jewelry Avalanche sells wedding band and says it is a custom ring but I bought exactly what they advertised, and they will not allow me to return for exchange or refund

Update by user Aug 18, 2015

Amazon, being the customer oriented company they are, saw I was being done wrong and has made a ruling to refund the purchase price and the shipping cost.. I am very pleased with Amazon, but hopefully Jewelry Avalanche (Etsy) is not getting away with their actions (that are specified in the original complaint). As mentioned, Amazon has resolved this issue, so Iam gonna mark this complaint 'resolved'.

Original review posted by user Aug 08, 2015
I purchased a wedding band on Amazon, Jewelry Avalanche being the seller. I purchased the ring EXACTLY as it was advertised, in the size I thought I wore. After the wedding, I realized the ring was a little big for me, so I requested to return it for the correct size or receive a refund, and I would get another one (this one is too loose on my finger). They said they do not allow custom rings to be returned, that the rings start of as plain rings and they set the stones when you order the rings. Nowhere on that webpage does that state that, and you have to research their return policy to find out they consider these custom rings. I looked up this company, to come to realize this is an individual selling these. I am happy they have a business going for them, but at the same token, they shouldn't do people wrong. This ring I purchased is EXACTLY as they advertised, and all I am wanting to do is get the correct size or get my money refunded. Beware of buying from this company (individual).. Apparently she feels she needs the money worse than I do. I am not trying to put her down, but she has definitely done me wrong, and I am trying to just warn others to be very cautious of online purchases, especially with Jewelry Avalanche (another company name she uses is Etsy)
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Resolved
ID
#679491 Review #679491 is a subjective opinion of poster.
Location
Greenbrier, Tennessee
Pros
  • Ring itself
Cons
  • I could not return for proper sizing or refund
Reason of review
You misrepresented the ring I purchased.. nowhere in the advertisement does it say this is a custom ring that can not be returned
Loss
$232
Preferred solution
Exchange for correct size or full refund

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