Jetts New Zealand
Jetts New Zealand Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jetts New Zealand has a 2.3 star rating from 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable. The business offers 24/7 gym service and is rated at a medium price level.
Positive Feedback
Members appreciate the 24/7 gym access and straightforward pricing for a basic membership.
Negative Feedback / Risk Areas
- Poor communication and rude interactions reported, contributing to Jetts New Zealand customer complaints.
- Issues with membership handling and unclear cancellation or refunds processes.
- Customers flagged dissatisfaction with customer service responsiveness and apology quality.
Key Takeaways for Future Customers
- Read Jetts New Zealand reviews before joining to set expectations.
- Confirm the exchange, refund and cancellation policy and how membership changes are handled.
- Expect 24/7 access but verify customer service channels for queries.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jetts New Zealand has a 2.3 star rating from 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable. The business offers 24/7 gym service and is rated at a medium price level.
Positive Feedback
Members appreciate the 24/7 gym access and straightforward pricing for a basic membership.
Negative Feedback / Risk Areas
- Poor communication and rude interactions reported, contributing to Jetts New Zealand customer complaints.
- Issues with membership handling and unclear cancellation or refunds processes.
- Customers flagged dissatisfaction with customer service responsiveness and apology quality.
Key Takeaways for Future Customers
- Read Jetts New Zealand reviews before joining to set expectations.
- Confirm the exchange, refund and cancellation policy and how membership changes are handled.
- Expect 24/7 access but verify customer service channels for queries.
Turn one complaint into a collective action
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Verified Reviewer
People need to know this.
- - Attached messages show confusion over a change-of-address notice.
- - There was no cancellation request; only an apology email and a brief phone call.
1 Feb 24
Must read
I have attached copy of communications exchanged. Please see the attachment.
How does a business confuse notice change of address details? There was no mention at all requesting to cancel the membership. A week later I am still peeved off. Please note the attachment is all that was communicated via email.
I did call prior to receiving the apology email. The phone call was kept very short . I was not rude but I wanted an answer how the recipient of my email got it all wrong.
The respondent sent a clear message that her apology was all that was deserving now get off the phone. Horrible person.
Mary
- 7 24 gym service
- Poor customer service
Preferred solution: This is not the first problem with Jetts & I wish to address this as well in a seperate complaint if I am able please. People need to know how just how poor Jetts customer service is really is.
User's recommendation: Very bad communication
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