Didn't receive product

ordered a cover, they charged my card and never sent the product. Chat doeasn't help, on hold for 1.5 hours and e-mails go unanswered. This Company is a fraud.Don't buy from them
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ID
#2562773 Review #2562773 is a subjective opinion of poster.
Location
Porter, Texas

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Verified Reviewer
New Reviewer

The jet ski cover we received leaked so we returned it for a full refund however, the company decided to charge us a restocking fee on the defective cover. Contact with them has been horrible.

We received a defective jet ski cover - it leaked - so we returned it and requested a full refund. They however decided to deduct a restocking fee from the amount we paid. There should not be any fee to us for a defective item. We have spent way too many hours trying to get this properly resolved. Two to three months later, we are still trying to get this resolved. Not a good company.

User's recommendation: Be very careful in dealing with this company.

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ID
#2292250 Review #2292250 is a subjective opinion of poster.
Loss
$24
Preferred solution
Full refund

I have had a similar experience to others on here.

Ordered a cover from this Jetskicovers.com and they charged my card. A week later still no shipping information. Called, got the run around. Email replies don't work, they put me on "hold" with chat and do not come back. Just reported them to my credit card company and asked to cancel the transaction and get my money back.

User's recommendation: stay away from this company. It is a scam.

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ID
#2004423 Review #2004423 is a subjective opinion of poster.
Location
Alexandria Bay, New York

Was charged for 2 jet ski covers and never received them

Customer service is horrible, after placing order needed to contact them. Can not get through to company, by live chat, phone or email (which came back as undeliverable). No communication, my card was charged an no product.

User's recommendation: Stay away.

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ID
#1961542 Review #1961542 is a subjective opinion of poster.
Location
Altamont, New York
New Reviewer

These covers suck!

Not a custom fit, colors faded in 6 months.

User's recommendation: Get your cover somewhere else!

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ID
#1859292 Review #1859292 is a subjective opinion of poster.
Cons
  • Deceptive advertising
Loss
$400
Preferred solution
Full refund
New Reviewer

Steer Away