Bill D Uqa
map-marker Eagle Farm, Queensland

Tricked/ripped of

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In searching for pet transportation companies to ship two dogs from Australia to the US, I contacted a number of pet transporters who gave me quotes. I asked a few compatriots who have had animals transported to recommend companies, and this company was recommended by a good friend. I Received a quote for services, then spoke with a customer representative who took my deposit. After taking the deposit I was informed that I needed to send a copy of my passport. No other company in this line of business requires this. I informed them that they should have told me about this requirement prior to taking my "non-refundable" deposit. I have contacted the company and told them that I did not think it good business practice to not tell people up-front that a copy of their passport would be required. I would like my money back.
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  • Being deceived
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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