Jetpets Australia
Jetpets Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jetpets Australia has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied with a 100% unfavorable rating distribution.
Positive Feedback
No positive experiences are reported; the single review highlights problems rather than benefits.
Negative Feedback / Risk Areas
- Poor customer service and communication led to dissatisfaction.
- High price level compared with expectations for pet transport.
- Undisclosed passport requirement and a claimed non-refundable deposit prompted Jetpets Australia customer complaints and a request for refunds.
Key Takeaways for Future Customers
- Check Jetpets Australia reviews before committing to services.
- Confirm documentation requirements and deposit refund policies in writing.
- Expect to question pricing and customer support based on this review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jetpets Australia has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied with a 100% unfavorable rating distribution.
Positive Feedback
No positive experiences are reported; the single review highlights problems rather than benefits.
Negative Feedback / Risk Areas
- Poor customer service and communication led to dissatisfaction.
- High price level compared with expectations for pet transport.
- Undisclosed passport requirement and a claimed non-refundable deposit prompted Jetpets Australia customer complaints and a request for refunds.
Key Takeaways for Future Customers
- Check Jetpets Australia reviews before committing to services.
- Confirm documentation requirements and deposit refund policies in writing.
- Expect to question pricing and customer support based on this review.
Eagle Farm, Queensland
Tricked/ripped of
- The company took a non-refundable deposit after quoting.
- They then asked for a passport copy.
- This should have been disclosed upfront; refund requested.
In searching for pet transportation companies to ship two dogs from Australia to the US, I contacted a number of pet transporters who gave me quotes. I asked a few compatriots who have had animals transported to recommend companies, and this company was recommended by a good friend.
I Received a quote for services, then spoke with a customer representative who took my deposit. After taking the deposit I was informed that I needed to send a copy of my passport.
No other company in this line of business requires this.
I informed them that they should have told me about this requirement prior to taking my "non-refundable" deposit.
I have contacted the company and told them that I did not think it good business practice to not tell people up-front that a copy of their passport would be required.
I would like my money back.
- Being deceived
Preferred solution: Full refund
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