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Jetpets Australia

Jetpets Australia

www.jetpets.com.au
What is your customer experience with Jetpets Australia?

Jetpets Australia Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Jetpets Australia has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.

Bill D Uqa
map-marker Eagle Farm, Queensland

Tricked/ripped of

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

In searching for pet transportation companies to ship two dogs from Australia to the US, I contacted a number of pet transporters who gave me quotes. I asked a few compatriots who have had animals transported to recommend companies, and this company was recommended by a good friend.

I Received a quote for services, then spoke with a customer representative who took my deposit. After taking the deposit I was informed that I needed to send a copy of my passport.

No other company in this line of business requires this.

I informed them that they should have told me about this requirement prior to taking my "non-refundable" deposit.

I have contacted the company and told them that I did not think it good business practice to not tell people up-front that a copy of their passport would be required.

I would like my money back.

View full review
Loss:
$400
Cons:
  • Being deceived
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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