JetPens
JetPens Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JetPens has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend JetPens to a friend or colleague.
- Rating Distribution
Pros: Had the product.
Cons: Did not answer my email, Disrespect their customers by treating them as criminals.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JetPens has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend JetPens to a friend or colleague.
- Rating Distribution
Pros: Had the product.
Cons: Did not answer my email, Disrespect their customers by treating them as criminals.Recent recommendations regarding this business are as follows: "Go somewhere else to buy. Their verification step is unecessary, and if you do have a problem you cannot resolve it with a fellow earthling.", "Do Not Order", "Contact vender if you have questions.".
Most users ask JetPens for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Los Angeles, California
This is a follow up for Jetpens.com
As I mentioned on my last review I ordered some items from Jetpens and they emailed back my confirmation number. Then the next day they sent another email saying NOPE we ain't sending you nothing until you send us a 4-digit verification code.
WTF, right? By the time I figured out what they were talking about and sent the verification code ( I sent two emails and two voicemails) Jetpens says they will cancel my order tomorrow and send me a refund. And no one at Jetpens has responded to my communications so far.
And good luck with calling their phone number and actually talking to a human being. You'd have better luck trying to steal our nations nuclear launch codes.
User's recommendation: Go somewhere else to buy. Their verification step is unecessary, and if you do have a problem you cannot resolve it with a fellow earthling.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Jetpens refuses to send my order
I ordered some items from an online company, Jetpens.com, using my debit card. They sent me a confirmation order number.
Everything's cool, right? Wrong. The next day, they sent me an email saying that for security purposes I need to send them a 4-digit number on my debit card's online statement or else they will not send my merchandise. What number are they talking about?
Where do I find this number? I called Jetpens, but they were closed. I called my bank who issued my debit card, and they checked but don't have a clue about any 4-digit number. In fact, they have never heard of such a request before!
Every online company I've done business with over these many years simply processes your card and sends your stuff. Jetpens, if you're listening, why are you making your customers (the ones who keep your business doors open) jump through these hoops like trained seals?
Stop with the time-consuming, annoying hassles. Stop with the nonsense.
- Disrespect their customers by treating them as criminals
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baton Rouge, Louisiana
No product delivered
Said my product was delivered 2 days ago. It was not. Cant speak to a real person about the issue either.
User's recommendation: Do Not Order
Kalamazoo, Michigan
Asked to comment on service. I made a mistake in initial order and situation was clarified. Order sent
Clarify order. Realized our error in placing initial order and reordered items. Our mistake , not yours.
User's recommendation: Contact vender if you have questions.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Exchange product
I wrote a respectful e mail , asking the procedure to exchange a product, but it seems my note did not deserve an answer .
- Had the product
- Did not answer my email
Preferred solution: Deliver product or service ordered
I did not get my pen
Im still waiting for my order my pen has not arrived yet to my address why is taking so long for my order to be shipped
Preferred solution: Deliver product or service ordered
Rockford, Illinois
Unreceived package
The wrong address was put in, so the package is being returned to the sender. We like the product and would like it sent back to us if possible.
The order number is 358****. The correct address is 407 Franklin St., Genoa City, WI, 53128.
This also has been updated on my account on your website. We appreciate your help in this matter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodbridge, Virginia
Missing item
Order 333****
I ordered zebra Sarasa 0.3 set for 20. I received only 19 missing one.
I am not sure which color is missing. I provided picture for your review thanks
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