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JetEdge breached contract

Our company made the decision to purchase a water jet system from Jet Edge in Nov, 2004. Part of our decision was based on the fact Jet Edge proposed to us in a contract they would update/retrofit the controller system used by the water jet system we purchased, once they had completed the research and development of the new controller. It was agreed up by both parties that this would be done at no cost to us. Jet Edge for years lead us to believe they were still ironing out the kinks in the new controller, and delayed performing the retrofit. In Feb 2009, we received an e-mail correspondence from Jet Edge notifying us they did not intend to complete the retrofit, and complete their obligations according to the contract. A certified letter was sent to Jet Edge in Sept 2011 notifying them, that we expect performance in accordance with the contract. Since then they have tried to present us with unsatisfactory options, and have obviously made the decision to forego their obligations, commitment and promise to perform a complete retrofit of the control system at our facility. We originally purposed that we would like to have Jet Edge complete their obligations. After more knowledge from correspondences with the company in general we have decided we would prefer to have a complete refund from Jet Edge based on their intentional breach of contract. We feel this company should not be trusted, and would not consider doing business with them again.
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2 comments
#376631

Our company NEVER indicated we would like to do anything other than continue with the contract with Jet Edge. Also Jet Edge has NEVER presented to us the option to keep the remaining balance and forgo the upgrade; we would have NOT opted for this.

We have on file correspondences, between Jet Edge and our company; one in particular, dated Feb 2009. In this Jet Edge communicated to us, they will NOT perform the retrofit and they would rather we keep the remaining balance. This was Jet Edges notice of Breach of Contract. Up till this date, Jet Edge had always led us to believe they were still planning on performing the retrofit.

In more recent communications we specified once again, that Jet Edge complete the retrofit, and we will pay them the balance owed, as specified in the contract. Jet Edge made the decision to present alternative options, and then present us with a $75k - ($24,375 owed), in order to have the retrofit performed. Apparently Jet Edge feels that we should pay them $50,625.00 in order to have the Jet Edge perform their obligations they had promised to us years ago. Jet Edge shows absolutely no interest in fulfilling their obligations and promises, as stated in the contract.

#376076

Jet Edge provided the above customer with a system. The customer never paid the last 25K for the system.

In 2007 the customer was given the option of paying the last 25K and getting the upgrade or not paying and not getting the upgrade.

They didn't pay, used the system 7 years, and now want a full refund! Jet Edge has offered the upgrade if they pay!

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ID
#274864 Review #274864 is a subjective opinion of poster.
Location
Palmetto, Florida

About

JetEdge FAQ
Water-only water jets cut with ultra-high pressure water alone. Abrasivejets cut with an abrasive material (usually garnet) that has been added to the water stream. Water-only waterjets can cut through softer materials such as food, rubber and foam. Abrasive waterjets are used to cut through harder materials such as plastic, composites, stone and metals. A crankshaft or direct-drive style pump uses a crank to drive the waterjet pump's plunger, while an intensifier uses a hydraulic cylinder to drive the plunger. Intensifier pumps cost somewhat more upfront, but pay for themselves over time with lower maintenance costs and longer service life. Jet Edge has customers who have logged more than 35,000 hours on waterjet intensifier pumps that are still going strong. Materials commonly cut with waterjet include rubber, foam, plastics, composites, stone, tile, metals, food, paper and much more.
To read more: https://jetedge.com/frequently-asked-questions-about-waterjets
Summary

Jet Edge, Inc. is a large manufacturer of high-pressure waterjet technologies. The company was founded in 1984. Its headquarters is based in St. Michael, Minneapolis, United States. Jet Edge offers a broad range of products under the following categories: Waterjet Motion Systems, Waterjet Pumps, and. Mobile Waterjet. There is also a large stock of replacement parts and accessories. Jet Edge offers free training for life of equipment. On-site training is also available. Training registration can be completed online. Jet Edge provides system servicing 24/7. There are Jet Edge sales offices in the United States, Canada, Mexico, Europe, and Asia. The mission of the company is "to help customers solve their manufacturing challenges and achieve their highest level of productivity".

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