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New Reviewer

Horrible customer service

I brought my vehicle in today for a recall. I needed the passenger-side airbag replaced. I got there ten minutes early, and checked in and then began waiting. Since I had checked in, I expected someone to come out and greet me. Nobody did. After waiting 20 min. I think someone overheard me talking to another woman waiting, and that neither of us had been helped, and then we were given attention. I was told it would take two hours. After waiting 4 and a half hours, and not getting any responses to my texts, I found my representative. He found the technician, and told me he didn't have the part. I wasted four and a half hours for nothing, and lost a day of work. Terrible customer service, and I will never go back, or buy a car from them!

User's recommendation: Don't take your business here.

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ID
#2569472 Review #2569472 is a subjective opinion of poster.
Location
Cathedral City, California
Preferred solution
Apology
New Reviewer

Loving our new 2013 SLT Yukon!

Jazz Janda and Rod Kidd earned my business the moment I walked on the lot! Jazz and Rod were extremely professional and gave me a deal that I simply could not walk away from! Their attention to detail has earned my loyalty and I will continue to speak volumes about their level and execution of customer service! Rodd stuck with us and worked to find something for us, knowing we were talking to other dealers as well. He came through and we are happy, totally happy with the entire transaction!! Jazz backed him up, but Rodd did all the work on this one! THANK YOU!
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ID
#515903 Review #515903 is a subjective opinion of poster.
Location
Rancho Cucamonga, California

SALES MAN NOT HELPFUL

MR. GOODMAN, E SALES, NEVER RESPONDS, NEVER LISTENS; SENDS INFO ON COMPLETELY WRONG CARS,ETC. I TRIED TO COMPLAIN TO OWNERS BUT THEIR FORMS REQUIRE TOO MUCH INFO ON ME. I WANT ONLY EMAIL CORRESPONDENCE AT THIS TIME. THANKS P.S. I'VE SENT HIM 3 OR MORE EMAILS CLEARLY EXPLAINING MY INTERESTS ARE FOR 09-11 MERCURY GRAND MARQUIS; 09-11 LINCOLN TOWN CAR; LATE MODEL BUICK WITH BENCH SEAT. HE SENDS ME QUESTIONS, E.G. ABOUT MY STATED NEED FOR A SLIDING SECOND SEAT. I DON'T EVEN KNOW WHAT THAT IS. PAY ATTENTION, OR LET'S BREAK THIS OFF. I DON'T WANT TO DEAL WITH HIM.
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1 comment
#615676

Stop being a cranky old man. Edsels are longer built. Ask the doctor for ED medicine,it might cheer you up.

ID
#388622 Review #388622 is a subjective opinion of poster.
Location
Palm Springs, California

PISSED

I am contacting you regarding my recent frustrations regarding Jessup Auto Plaza. I made an appointment for a recall on my 2011 Chevy Cruz, as well as a hyperactive cooling fan for Saturday December 8th. That Saturday at the dealership I was told by Mario Quintero that mechanics said the hyperactive cooling fan was normal but the recall would be taken care of. I then assured my service representative that the cooling fan was not normal; that it comes on every 10 seconds the car is running. After further inspection they found the problem was a clogged condenser and leaking water pump. After the recall was taking care of I was told they can make another appointment for Tuesday and have a rental ready in order to repair the other problems. Furthermore Mario stated that the water pump will be covered under warranty and the condenser cost will be covered. I informed Mario that it would be difficult to take work off because of working in the Marine Corps but I will still make the appointment. When I arrived at the auto shop on Tuesday December 11, I was told that I must be 25 yrs old for a rental, but they would have my vehicle complete by 1700. I told Mario I have already taken off work and got my children out of school early, so I had no choice but to stay. At 1400 I was told that the condenser would cost me approximately $180.00 to complete, earlier being told the cost would be taken care of. It’s hard enough making ends meet at this time of year but I told him to just complete it. At 1430 I was told they ordered the wrong water pump and I would have to reschedule to have my vehicle completed. After explaining my frustration I made the appointment for the following Saturday. My family waited there from 1330 to 1730 and watched doors lock-up and gates close before I was told that my vehicle would not be finished that day. I waited and additional 30 min to find out what was going to happen with coordination for a vehicle to take my family home. At 1800 I was told if I have a credit card then I could get a rental car from the rental department. After closing Ms. Maria was able to stay and make sure I was set up with a rental. With all these inconveniences I’m sure you can understand my frustration. (The Recall; Told the hyperactive cooling fan was normal; additional appointment and having to *** work; Unable to get a rental; paying for the condenser after being told the cost would be covered; wrong water pump and another appointment; finding out my vehicle will not be finished that day and wondering what we were to do, and waiting there until close). Additionally many items were left in my car such as my cover needed for work, GPS for ease of driving and phone chargers.
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ID
#367407 Review #367407 is a subjective opinion of poster.
Location
Twentynine Palms, California
New Reviewer

Treated me great!!!!!!

I have been doing business at Jessups for years. They are great. I found this website by accident and cant believe it exists. Can you say slander? I swear this world has become filled with complainers who usually are just working the system. Websites like this just promote that no matter what they say. I would recommend never advertising on or visiting this website. If any of these people had a just claim they would seek it through legal channels rather than posting on a website in an anonymous manner. I see none of them leave their real name. Cowards!
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3 comments
#596338

Jessup Auto Plaza is located in Cathedral City CA, NOT Iowa and therefore, the review posted by "groll" entitled "Jessup Auto Plaza - Treated me great!!!!!!" is false.

#597901
@PissedConsumer596338

I lived in Rancho Mirage in 2007 and 2008 and travel there to visit every winter.

#267538

You Sir are a Troll.

And this is my real name

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ID
#147732 Review #147732 is a subjective opinion of poster.
Location
Hubbard, Iowa
New Reviewer

Do not buy at Jessup Auto Plaza!

Do not buy here unless you want to get ripped off. The people here are very incompetent and rude. Don't learn the hard way like I did. They sold a vehicle that I had purchased and paid for to another customer while it was awaiting transport. This is not even legal. When I called the guy to ask about it and ask if this is how they always do business, the guy was a *** and hung up on me. Save yourself the headache and go to a reputable dealer. This place is unethical. They perpetuate the stereotype of car dealers being dishonest.
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7 comments
#466496

I bought my car from Jessup and it was nothing but great. I've been dealing with them for the last 4 years and they have been nothing but professional. My next car will from this company.

#179503

I tried to get a good deal and they shot me down due to me not wanting to pay and extra amount per month for anottehr year instead of the deal I was looking for.

Not hard to ask for tto sell me a truck that is not thte newest model and to not bring down the price just a little more.

#121343

I bought my car from Jessup, I was in and out in less than an hour, got the deal I wanted, no hassle! I emailed them to thank them for their service and ANDY JESSUP personally responded to my from his blackberry.

It wasn't just form letter chit-chat either. I am a Marine and he thanked me for my service and told me how his late-brother was also a Marine.

Very touching and personal... I will go to Jessup for all my car needs!

#106574

Jessup Auto Plaza has always treated me fine. I have bought three vehicles from their dealership and am happy with their customer service :grin

#56170

I am with groll. Ive been going there for years and they are great!

#56169

:) Hard to believe I know many people who work at Jessup and trust them all. Easy to shoot your mouth off on the internet.

I continue to trust Jessup. Everyone else who reads this should too.

#29816

:sigh :sigh I agree!!, I couldn't believe a dealership that's been doing business as long as them are so unable to solve simple customer relation issues!

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ID
#127394 Review #127394 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$23
New Reviewer

Warrenty work

I had brought my 03 Chevy Duramax in for leaking injectors that are under GM warrenty for 200k miles. I am well read on the nuances of the vehicle and explained to the Service manager that the injectors were leaking fuel into the cylnders and into the crankcase, filling it up and blowing out the vent. They did not replace any injectors and removed the transmission and replaced the rear main seal. In the process of removing the trans. They broke the module that tells what gear the tranny is in. They replaced it and tried to bill me for the repair. 1100.00. Sent me on my way and I had another failure 1 week later. I took it to Champian Chevrolet in La Quinta, Where I had originally bought the vehicle and they replaced the injectors and I have not had any problems since. I have purchased 3 40k+ vehicles from Jessup and will never return.
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4 comments
#267379

Well thank you Mr.and Mrs Spelling Police.. SMH..

Regardless if I had a spelling error.

They performed the wrong diagnosis.

"Did you read where it was said that they broke the moduale? The service tech did not know how to remove the transmission and broke the moduale.. It is not my repair to pay. The service I had gotten completed outside Jessups Service is what fixed the problem and under warranty.

#267378

Well thank you Mr.and Mrs Spelling Police.. SMH..

Regardless if I had a spelling error.

They performed the wrong diagnosis.

"Did you read where it was said that they broke the module? The service tech did not know how to remove the transmission and broke the moduale.. It is not my repair to pay. The service I had gotten completed outside Jessups Service is what fixed the problem and under warranty.

#56166

Anyone who cant even spell warranty should not expect to receive any. Jessups are a stand up dealer.

I have only been treated well there. Step up and pay for your repairs and quit whining.

#36857

please before you start to downgrade \

learn to spell this is a very reputible dealer they have been in business for

many of years.

Thank you.

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ID
#126177 Review #126177 is a subjective opinion of poster.
Location
Palm Springs, California
Loss
$2000

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