Jerrys Artarama

UPS management of held item. On 8/11, UPS resent my item back to Jerrys when it was on hold for me to pick up in Corpus Christi on Sat.

8/12.

Jerrys made it right today by offering to resend my shipment. Thank you!!!

To send back Prisma colored pencils I ordered by mistake! STILL CANT!! There is NO red button labeled return they say I have no order!!

I bought a $40 pack of brushes based on all of the great reviews. I wanted to upgrade from a set I have already had for a few years.

When they arrived, I was so disappointed. They were just cheap, poorly balanced & the ones I already had were WAY nicer. So obviously I didn't want them.

Well- on my $180 purchase these were the only things I was not happy with, so I requested a return based on how dissatisfied I was with the product. They even had little paint splatters on the handles from a sloppy manufacturing process!

I'll simplify the drama of the back & forth for you, but after they said they would return them as defective product, they sent me a prepaid shipping label & I sent the brushes back. I didn't hear anything more from Jerry's, but then I saw a credit back to my card not for the $40 I paid- but for $25.

Jerry's apparently received the product back and didn't think the fact that this product is junk was sufficient justification for a return, so even though they had said they'd cover return shipping & sent me a label, they apparently changed their mind, shorted me $15, and didn't even tell me! Completely shady & unacceptable business practices! (The CS employee who handled my transaction & stole $15 from me without even taking the time to tell me was EMILY).

That $180 was the last money Jerry's will ever get from me.

Check the BBB & other sources- their scores are terrible for a reason. Thankfully, there are plenty of alternative sources for art supplies who are smart enough to realize return shipping is a small price to pay for maintaining a customer relationship & their ongoing business.

If you make the mistake of doing business with Jerry's, don't be surprised to find they basically don't allow returns even though their product is trash.

An item was not included in an order I placed. As it was an unusally large item, I waited a few days to see if it had been packaged separately, as their website tracking system said it had been sent.

Still nothing. I called to inform them, and the customer service reps (chat & phone) both gave me very scripted stock answers about "filling out paperwork" to see if they could get it resent, which is just bizarre wording in 2019. I don't know of a single legit company that would say such a thing, or that would not immediately re-send the item. Now I'm getting a runaround about how the "paperwork" (seriously??) takes a few days to complete, then it could take a week or more to get out of the warehouse.

Huh??? I mean...what year is this? What century? Will they be "filling out the paperwork" with a turkey quill and cranberry juice?

Packing the message on the next mule train to HQ? Just tell me you're sorry you screwed up and that you'll send a replacement ASAP.

This is the age of Amazon -- don't tell us to support other businesses if you can't get simple CS right. Amazon would've had a replacement on its way before the CS call had ended.

I just made my first and last purchase from Jerry's Artarama.

I am new to art supplies, and was helping my wife get her initial supply of canvasses to do her art and sell on Etsy.

I normally buy from Amazon whenever possible because they not only have good quality at good prices, but also GREAT CUSTOMER SERVICE. But I found this company on Google search and with their 15% off coupon their prices were slightly better, so I bought what I thought to be artist's stretched canvas about 11/16 inch thick in 5 different sizes, totalling just over $200.

To my dismay when I received them today, the were not what I had expected. In conversations with Jess, and her supervisor Jessica, I found that they sell both what I wanted, and these thin as cardboard artist's canvas panels.

I asked for a return label, explaining that it was not clear on the web page, since 3mm thick means nothing to this 75 year old man, and was prepared to buy $200 worth of the proper thing as part of the transaction

They both told me Jerry's return policy was "if you ordered it wrong, it is your shipping expense to return it".

I asked Jessica how much that would be and she researched it and called me back...and said ABOUT $102.00.

This is unforgivably POOR customer service. From now on I will stick to Amazon, and suggest you do the same.