Item not sent, poor customer service
An item was not included in an order I placed. As it was an unusally large item, I waited a few days to see if it had been packaged separately, as their website tracking system said it had been sent. Still nothing. I called to inform them, and the customer service reps (chat & phone) both gave me very scripted stock answers about "filling out paperwork" to see if they could get it resent, which is just bizarre wording in 2019. I don't know of a single legit company that would say such a thing, or that would not immediately re-send the item. Now I'm getting a runaround about how the "paperwork" (seriously??) takes a few days to complete, then it could take a week or more to get out of the warehouse. Huh??? I mean...what year is this? What century? Will they be "filling out the paperwork" with a turkey quill and cranberry juice? Packing the message on the next mule train to HQ? Just tell me you're sorry you screwed up and that you'll send a replacement ASAP. This is the age of Amazon -- don't tell us to support other businesses if you can't get simple CS right. Amazon would've had a replacement on its way before the CS call had ended.
- Slow shipping
- Poor customer service
Reason of review
Poor customer service
Deliver product or service ordered
I should have bought from Amazon
I just made my first and last purchase from Jerry's Artarama. I am new to art supplies, and was helping my wife get her initial supply of canvasses to do her art and sell on Etsy. I normally buy from Amazon whenever possible because they not only have good quality at good prices, but also GREAT CUSTOMER SERVICE. But I found this company on Google search and with their 15% off coupon their prices were slightly better, so I bought what I thought to be artist's stretched canvas about 11/16 inch thick in 5 different sizes, totalling just over $200. To my dismay when I received them today, the were not what I had expected. In conversations with Jess, and her supervisor Jessica, I found that they sell both what I wanted, and these thin as cardboard artist's canvas panels. I asked for a return label, explaining that it was not clear on the web page, since 3mm thick means nothing to this 75 year old man, and was prepared to buy $200 worth of the proper thing as part of the transaction They both told me Jerry's return policy was "if you ordered it wrong, it is your shipping expense to return it". I asked Jessica how much that would be and she researched it and called me back...and said ABOUT $102.00. This is unforgivably POOR customer service. From now on I will stick to Amazon, and suggest you do the same.
Jerrys Artarama Canvas
Reason of review
Return, Exchange or Cancellation Policy
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