Anonymous

TERRIBLE SERVICE and HEADQUARTERS IS A JOKE!

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I paid 5 months ago 2000 dollars to have my heat and ac repaired. They have taken it back now 5 times...a week each time .....STILL Nothing works.....In the mean time they blew out lights behind my dash, blew out my door panel taking the car apart....and their owners are Jokes...they lie, their techs are garbage!!! I am taking them to small claims court....
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Loss:
$1890

Preferred solution: Full refund

User's recommendation: DONT WASTE YOUR TIME and MONEY!!!

Tedi Qmz

RIP OFF JENSEN TIRES AND AUTO

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Updated by user Jan 12, 2017

this shop fixes things that aren't broke, and the things that need repaired, they don't know how to fix right, avoid them, as you will be sorry, they do not stand behind their work, and Mike Jensen the owners son, will not handle himself in a professional manner

Original review Jan 11, 2017
I took my 1995 ford windstar van into Jensen tires on galvin, Travis Westfall said the smell from exhaust was my exhaust system, sold me 900 muffler system, and then, told me I couldn't afford a P0340 code, which is a camshaft position sensor code, which at the end of the New years, I found out is only 140 to change by a shop. So then, I had starter issues, and the van then, went back to Jensen, shop where they sold me a used starter. Then still had starter issues, tried to sell my an alternator. Moral of story, don't take your vehicle here, found out, this sensor is cheap, they couldn't have made a bunch of money off it, told by Dave at the Galvin shop, how they just mark things to get the shop more build up in money, yep, their own shop assistant manager said, they basically rip people off, acting like big shots, like Travis Westfall. Put a big shot talking at your shop, build up your shop, not by doing good business. I personally talked to Mike Jensen, he tells single moms to shut up, when they try to talk, so he said he would refund me the starter, lied, never sent check. Mind you, he says he is afraid of me, but told me to shut up. I sent him a facebook request to get him to acknowledge my wanting the starter cost back. He also emailed me ok, when I said I turned him into the Attorney General for his professionalism and practices....
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Loss:
$1300
Cons:
  • Lies
  • Over priced services dishonesty no refund
  • Over priced services
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Short Review on January&nbs-05:00;17,&nbs-05:00;2017

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That are absolutly horrible to their employees also no lunch breaks half the time getting paid *** to work from 7 am to 6 pm
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Rich Fcd
map-marker Washington, Missouri

Jensen Tire Car Part Replacement Review from Washington, Missouri

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SCAM ARTIST ALERT! I just went into Jensen tire off of 84th and center yesterday and I am now in the process of trying to get my money back from those well known scam artists. I agreed for the most expensive oil change which alone took over an hour and a half with no one else waiting but me. After over an hour, one of the guys came out and told me I needed new struts which would be $1200. After that, he disappears. He comes back out and tells me I won't make it home until I get a new battery, and that my battery is completely dead. Being a girl that does not know much about cars, I first saod no 3 times but was told I wouldn't possibly even make it down the street. i had my 8 month old son and worrying about being stranded on the side of the road, I agreed to purchase a new one. Later on yesterday, I found out my battery wasnt even 2 years old. i called this morning and the guy was stuttering and telling me it was completely dead and he had no idea where my battery was at from yesterday. I asked for the number of the company who picks them up and he refused to give it to me. DO NOT GO HERE.
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Reason of review:
Poor customer service
2 comments
Guest

There are no commissions giving to store managers at Jensen,mistakes happen on occasion, I would call and speak with upper management, I am sure they want to make it right.

Guest

I too have some suspicions of their business practices, I bet the manager has some commission interests, They do seem to have some training in how to get more money out of you. Sorry Jensen guys, but I will tell my friends to be careful about dealing with you.

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Anonymous
map-marker Moline, Illinois

Jensen Tire Car Repair Review from Moline, Illinois

Thus my second review, because I'm still suffering from the first and last time for a alignment. My car had new struts recently put on. So an alignment was needed. The drive ok but when Jensen Tires at the So. 97 th St. Location got finished I had a leaking tire that was suppose to be repaired but wasn't. My car now when you drive it the wheels feel like they are going straight and the body of the car is going off to the right I another direction. Although they only returned $54.00 dollars of the $124.00 spent/taken. The car drive so much worse. Now I'm finding it hard to find someone that I can trust to do it right. Jensen forever on my *** list. And I wouldn't recommend them. I don't understand how they have so many locations and perform in such a poor matter. Of course they didn't own up.
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Reason of review:
Bad quality
Anonymous
map-marker Omaha, Nebraska

If you go to Jensen Tire Watch Out!!!

I am glad that I've read these reviews because I was noticing their tricks I went there for oil change two times only because it was a little cheaper and closer to my house the first time they brought a very dirty air filter and some other filter to show me and they told me that your's is like these and need to replaced which my $24.00 oil change ended up &63.00 the second time that I had a $10.00 gift card and I was hopping to pay only $14.00 for the oil change the manager came to me and showed a few broken parts to me and said these are not your car's parts but your's is now like this and they need to be changed and also a lot of other stuff that they need to fix in my car and total would cost $1,860.00 I just told him I have to get estimate from others, and paid &14.00 left their shop and never looked back! they charge you cheap for oil change just to gain your trust and then they give you a list of the things that are wrong in your car and...........
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Reason of review:
Poor customer service
Lori M Ftg
map-marker New York, New York

Jensen Tire and Auto Preys on Senior Citizens

My seventy something year old mother was in a car accident and ruined 2 tires. She was towed to Jensen Tire and Auto in Papillion, NE. They sold her 4 $193.00 tires for a 5 year old Honda Accord that she drives less than 10,000 miles a year. They also included a "protection plan" that was never discussed which cost $77.20. Her total bill was over $980.00. The poor lady had just been in an accident and they took full advantage of her situation and didn't explain anything to her. These people are the lowest of ***. DO NOT EVER GO TO JENSEN TIRE!!!!!!!!!!
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1 comment
Guest

That's how they operate. They do not try to earn your business and keep you as a repeat customer.

They try to hit a home runon everyone that walks thru their door . If yougo in for an oil change, they will come up with a list of items they claim you need to do. It usually totals anywhere from $500. to a couple tthousand.

They don'tcare . They just want to take your money and run. And if youare elderly or female , watch out.

They use scare tactics and try to prey upon people who may not be very knowledgeabl , when it comes to cars.

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