Petite

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Verified Reviewer
| map-marker Richardson, Texas

Interview

Hi Im Justice Kennedy

I had an interview scheduled march 9 but I changed and requested for a day before the 9 . I havent got a response back yet and the day I requested has already passed. Is there a way I could pls get a interview back with Jenny beauty supply in desoto

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Jay Psf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

No refund

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Jenny Beauty Supply - No refund
Jenny Beauty Supply - No refund - Image 2

Brought a item today didnt need item so tried to return it same day unopened and was told it was final sale even though my receipt states only discounted items are final sale ask for the manager Chinese guy stated he is the manager and despite the policy on receipt they did nothing to help and I was never told at the register that I couldnt return my items

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Preferred solution: Full refund

User's recommendation: Will not shop there again this is not first unpleasant encounter

Leah Kjx

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Verified Reviewer
| map-marker Dallas, Texas

Bad Management Service and don’t support customers

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Jenny Beauty Supply - Bad Management Service and don’t support customers
Jenny Beauty Supply - Bad Management Service and don’t support customers - Image 2
Jenny Beauty Supply - Bad Management Service and don’t support customers - Image 3
Jenny Beauty Supply - Bad Management Service and don’t support customers - Image 4

This store located at 4343 Gannon Ln #100, Dallas 75237 is rotten to the core. I always purchase multiple wigs from this location because I dont live close.

I purchased 3 wigs and 2 of the 3 were not the correct wigs. One of wig was not what I purchased , as the wig WAS NOT the wig that was pictured on the box. When I went to go talk to the manager he was looking like an *** The manager was not trying to hear anything I had to say in regards to the issue, and acting like he didnt care me as a customer and what I was trying to explain. I showed him the picture of the wig on the box was not the wig that I was wearing.

In addition when I went to put on the third wig it was previously worn by customer, that had been placed in the box I went there and show them exactly what was in the box, and that it was not a brand new wig as it had already been worn. This *** *** Asian Manager didnt wanna do anything about it but yet they come over here in America to get all kinds of *** free and go into the black community where the Black people spent all their dollars each and every day and they dont to be courteous towards a customer when they in the wrong.

All I wanted was to get the correct wig that I purchased, I didnt even want a refund, just a wig replacement to be satisfied, and his crooked *** wouldnt even do that. I WILL NEVER PURCHASE anything else from Jennys.

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Loss:
$97

Preferred solution: All I wanted was to exchange the previous worn wig(not by me) for a brand new wig that I originally purchased

User's recommendation: Please open up your wig purchase or they will sell you the wrong item!!!

Paying C Cpg
map-marker Dallas, Texas

Extremely Unprofessional Workers

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Original review Oct 14, 2023

On 10.14.23 at the Gannon/DeSoto location an extremely Unprofessional employee claiming to be a manager was very rude and belligerent. I was appalled to find that Jenny beauty supply has these types of people representing their company, especially for management.

She couldn't have been any more than 19 years old, if that, but Klarissa or Clarissa made verbal threats and escalated a rather simple issue opposed to de-escalating and showing professionalism. She literally threatened and became provocative while working behind the register at this establishment. That's aside from her overstepping her bounds re: a $2 pack of hair so the situation wasn't that serious to begin with- until she, for lack of judgement, made it that way.

This establishment has no problem taking certain people's money yet they hire and retain staff like this to be unprofessional, condescending and flat out rude with customers. I plan to follow up with the DeSoto Chamber of commerce and other TX entities re: this establishment.

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Pros:
  • Selection
Cons:
  • Staff quality

Preferred solution: Business owners contact information as they pretended not to know it

User's recommendation: There are more professional stores around

4 comments
Anonymous

More to this story.

Guest
reply icon Replying to comment of Guest-2409074

I think OP was trying to return a $2 pack of hair.(You couldn’t make that up). If you let your imagination run wild you can probably figure out 99% of the back/forth exchange.

Anonymous
reply icon Replying to comment of Guest-2409155

I mean I think the OP did something to trigger her.

Guest
reply icon Replying to comment of Guest-2409183

Sorry. I knew you meant that.

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Rita P Pbz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Forest Hill, Texas

I was over charged in store. I called the store but no one answers the phone.

Jenny Beauty Supply - I was over charged in store. I called the store but no one answers...
Jenny Beauty Supply - I was over charged in store. I called the store but no... - Image 2

I was overcharged for items that I didnt buy in store. I tried calling and no one answered.

My next step is to file with BBB and then get a lawyer. I refuse to shop at any Jennys Beauty Supply Store ever again!!!

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Loss:
$11
Pros:
  • Location
Cons:
  • Being overcharged

Preferred solution: Deliver product or service ordered

Rita P Pbz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was overcharged and tried to call the store but no one will answer and it’s four people at the front.

Jenny Beauty Supply - I was overcharged and tried to call the store but no one will...

I was overcharged for items I did not buy. I call the store and they will not answer the phone.

I go to this store too much to be taken advantage of. Please check the prices and make sure they are not scanning items or charging for items that you do not have.

I called customer service and they will not answer either. This is very poor customer service on both of their behalf.

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Loss:
$11

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Dallas, Texas

Complaints

Customer service at Jennys on 4343 Gannon Ln #100, Dallas, TX 75237 check out was very unprofessional and rude her name is Latare or Latara ( super long nasty looking finger nails) stated that she was the manager her tone is rude. She displays attitude and throwing your items towards you, she don't even say thank you for coming She is not Management material

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Rita L Vva

Rude Cashier, Rude Manager

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Patronized Jenny Beauty Supply on Gannon in Dallas Texas, the cashier was rude i felt threatened. When I complained to the manager about not being professional.

her response was that is just how the cashier speaks to the public and she could not tell her how to talk.

Neither of those two own the business, and when i spend my money, i expect more. Never again, manners attitude are everything in this world and those two will not get any farther than they are right now with that Disrespect.

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Pros:
  • Great prices great affordable products
Cons:
  • Nasty rude unprofessional cashiers and cashier managers

Preferred solution: Train the staff to deal with the public in a congenial manner

User's recommendation: When you spend your hard earned dollars demand respect or take your dollars elsewhere

Waldemar Lvd
map-marker Colleyville, Texas

Manager Review

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Daniel, your manager said over the telephone that you close at 6:00 pm. I spoke to him at 5:40.

My husband and I arrived at 550. They were already closed. Daniel spoke to us rudely. I guess I'll take my $$$ back to Sally's.

I hope your business doesn't last.

Signed @cedarhillmom on Twitter. http://twitter.com/cedarhillmom

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Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Do not purchase electrical items from Jenny's Beauty Supply! Junk!

Jenny should be ashamed. You sell garbage to the African American community and you give nothing back! In mid-February 2013 I purchased a Gold N Hot Hooded Bonnet Hair Dryer from Jenny's Beauty Supply Superstore on Gannon Ln in Dallas, TX. The dryer felt light and flimsy once I got it home and out of the box but it worked. On Sunday April 7, 2013, I turned on the dryer for about 10 mins to heat up before using it and all of a sudden the dryer just dies. On i I immediately called the Jenny's Beauty Supply on Meadowbrook in Fort Worth, TX, which was closer to my home and explained to them what happened. I still had my original receipt so I took the dryer to the Meadowbrook location and exchanged it. Around May 5, 2013, I attempt to use the replacement dryer and nothing happens when I turn it on. I immediately go online and file a complaint with the Better Business Bureau and 22 days later this is the email that I received from the BBB:

"Complaint ID#: 9125****

Business Name: Jenny Beauty Supply Super Center

The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that the company has not responded within the normal 22 day timeframe and accordingly we are closing the complaint as Unanswered.

The Better Business Bureau develops and maintains Reliability Report ratings on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

If the company has contacted you in the interim, please notify the BBB immediately.

Sincerely,

Lee Stallings

Director of Complaint Resolution Department

Jenny's sells electrical items that are pure JUNK and they give you a very hard time when trying to get a refund. STAY AWAY FROM THEM IF AT ALL POSSIBLE BUT ESPECIALLY FOR ELECTRICAL ITEMS.

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Loss:
$25
2 comments
Guest

Well don't buy "junk" brands. Gold N Hot is not a good brand at all.

We have several customers return items of that brand, I work at a Sally. I suggest to get something else.

Guest

Same with mines used it once took it out today nothing blowing cold air junk

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