Jennifer Furniture
Jennifer Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jennifer Furniture has 2.6 star rating based on 11 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Beautiful furniture, Good furniture selection online e, Nice furniture.
Cons: Did not follow through on their promises, Lack of honesty about orders, Bad customer service.Recent recommendations regarding this business are as follows: "Be very alert", "Don’t buy anything from yhem", "I love Jennifer convetyables", "DONT BUY FROM JENNIFER", "Get a direct phone number to someone because they do not answer emails".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jennifer Furniture has 2.6 star rating based on 11 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Beautiful furniture, Good furniture selection online e, Nice furniture.
Cons: Did not follow through on their promises, Lack of honesty about orders, Bad customer service.Recent recommendations regarding this business are as follows: "Be very alert", "Don’t buy anything from yhem", "I love Jennifer convetyables", "DONT BUY FROM JENNIFER", "Get a direct phone number to someone because they do not answer emails".
Most users ask Jennifer Furniture for the refund as a solution to their issues.
Review authors value the most Reliability and Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paramus, New Jersey
Resolved: Complaint and damaged furniture disgusted
Company fixed the issue and I have been provided with apology. I was not really happy with the amount.
I really think they should’ve given me back the whole delivery charge but they only gave me back $100 big deal.
It’s gonna cost me that to clean the couch and I did not want to go to the process of delivering a new sofa and Miami to move everything Again and hire somebody because I cannot lift anything heavy. It would cost me double
I called from another phone, and then she answered, but my delivery was delayed by hours. When my merchandise was delivered, it was all dirty. I have photos and I want the delivery fee to be reversed, or I want new furniture. This was unacceptable.
What happened, and the way my merchandise was delivered was not WHITE GLOVE by any means. They came in with disgusting, dirty shoes, sweaty and rushed, and they kept leaving my door open.
I persistently told them I had cats and to please shut the door, but it was a disaster. Most of all, the dirt all over my couch, including the pillows, was unacceptable.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paramus, New Jersey
Resolved: Criminal customer service
Company fixed the issue and I have been provided with apology. Recievied a call from the vp of customer relations that apologized and offered a refund or expedited delivery.
When I placed an order for a $3,000 sofa, they said that it was estimated to be here within a two-week time frame. Now they're saying it's potentially another five weeks for delivery. I asked for a refund, considering that I have not received the item and they were not truthful about when it would be delivered upon ordering. If I would have known that it was over five weeks to be delivered, then I would have never ordered from Jennifer online.
Now they are saying that I owe 30% of the entire purchase plus the delivery fee just for trying to cancel the order which has not been delivered and has not yet been shipped. This is the most unethical type of practice that a business could employ, and I urge you to reconsider where you are making your purchases from when you are purchasing furniture.
- Good furniture selection online e
- Horrible cancellatiin and return policy
- Bad customer service
- Inaccurate delivery times at purchase
Preferred solution: Full refund
Want to buy new mattress for my sofa
No human person answered asked for extension . I have no extension want customer service help.please call me back @347779**** my name is Lydia Brooks
- Nice furniture
- Hard to reach customer service
Preferred solution: A new mattress for sleeper I purchased.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Farmingdale, New York
Sale representative fraud
Sale representative even after being told that I was no longer interested in making a purchase went and proceeded without my consent. Very disappointed with services specially after detail information giving to sale representative . customer should be on alert when attempting purchases at the Farmingdale location
Preferred solution: Email confirmation of non purchase
User's recommendation: Be very alert
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
White Plains, New York
My lifetime fabric protection spot clean
Hi I have a lifetime fabric spot clean. The number to call is disconnected. I would like someone here please
Melanie kujawinski
917295****
- Beautiful furniture
- Lack of honesty about orders
- Did not follow through on their promises
Preferred solution: My lifetime fabric protection
Never received items ordered
I ordered furniture in September that I was told that the items were in stock and then it would come in November then in February
Since I didnt hear anything I called and was told they still have no information if and when items would be delivered
- Lack of honesty about orders
- Did not follow through on their promises
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy anything from yhem
The Bronx, New York
Sectional needs Cleaning
I purchased a sectional and also paid extra to have cleaning service. I would like my sectional cleaned
Preferred solution: I would like to get sofa cleaned
The prompts did not give me options for my inquiry. It just disconnected my call twice.
I was calling about having my Jennifer convertible couch cleaned as I bought it when I bought the couch. I would like to know how I go about finding out how to get this done. If someone could please call me back at 516-551-**** I would greatly appreciate it.
Thank you
Sincerely,
Natalie Bierman
- Nice selections
- Very well-made
- I have not had anh
Preferred solution: Cleaning
User's recommendation: I love Jennifer convetyables
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order and delivery
My bedroom furniture was delivered March 27, 2021. We would not accept delivery of the nightstand and the dresser.
They were both damaged. The second delivery, the dresser was damaged and looked like it had been repaired. I did not accept delivery. I've called the corporate office and a woman by the name of Victoria said she would try to have delivery expedited.
She has not returned 3 calls. I am one pissed off customer. I am looking for the number of the corp office and it hangs up on you.
that number is not in service. I will never order from them againseconttimenvery ntired of
Preferred solution: I want a new, not refurbished, dresser. It needs to be inspected before leaving the warehouse and delivery of my dresser ASAP
User's recommendation: DONT BUY FROM JENNIFER
Never received my furniture
What furniture from Jennifer Convertible is Starz live I have never got my furniture and I paid in full I want a refund for my money I bought furniture from Jennifer Convertible in Scarsdale New York they closed the store and they never gave me my furniture nor did they give me my refund which I paid in full I am trying to get my money back please respond back to me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received my furniture
The store closed down when covid-19 hit no one never told me to come pick up my furniture I have $2,900 worth of furniture that they did not deliver I owe 2000 more and I can't get in contact with no one or their stores are so called individually owned one don't have nothing to do with the other that's what they telling me so now I have to go to small claims court
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you ask if it's a franchise or all the stores for under one umbrella
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not satisfied with the quality of furniture and purchased a warranty and my claim was denied twice.
What was the purpose of a warranty if my furniture would not be service. It was just a waste of money. I feel like I just gave money away.
As for the leather, it doesnt seem like real leather at all.
Preferred solution: To replace my furniture as it turn out to be of very poor quality and doesn’t seem to be real leather.
The Bronx, New York
Product problem
JFW20699 This is my order number. I received it yesterday and one of my pillows do not match the other pillows.
I have emailed Jennifers over the last month numerous times and got zero response from them.
Please contact me ASAP so that I can resolve this issue. Thank you
User's recommendation: Get a direct phone number to someone because they do not answer emails
Delivery
Delivery postponed due to COVID. Store purchased from closed. No communication about what next step is.
Preferred solution: Full refund
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