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Purchased a new couch from this vendor on 11/18/16 and had it delivered on 11/27/16. The couch arrived and was assembled by the delivery service. Once completed the couch was placed in the room and once the service left we left for 2 days. Upon our return we sat on the couch and noticed the next day that a tear appeared in one of the cushions. We went to the store the next day and was informed that they don't handle complaints and was handed a...
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1.5
I didn't like
  • Service
  • Cheap quality of furniture they sold me
  • Customer service after
#1000490
Ordered a couch and dining room set from Jennifer furniture. Paid a 100.00 dollar delivery fee for each item. On day of delivery the couch didn't fit (no) let me say it this way the delivery men were incompetent it was like they were trying to fit a square peg into a round hole-literally! So my couch was deemed undeliverable and sent back to the warehouse. When I called customer service to inquire about my couch which was on special order due to...
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1.0
#978445
They don't stand behind their products and either the technicians they send out are lying or the office that gets the complaints, changes the technicians reports. Our sofa was delivered in March. After 3 months our cushions did not hold their shape. I called Jennifer convertibles and they send out a technician whod said they would recommend more fill be added. A few weeks after the technician came, we got a letter from Jennifer Convertibles that...
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couch Review

#978396
1.0
Do not, I repeat do not purchase a thing not Jennifer convertible/furniture
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Jennifer Convertibles Furniture Set Review

#939142
1.2
Waited 4 weeks for my furniture to arrive. When it did arrive it was used!!!!! That's right..... not new. SCRATCHES and niks everywhere , pieces thrown into random boxes. Of course no one is around in customer service!!!! Never again will I order from Jennifer and I don't recommend anyone else to.
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Jennifer Convertibles Sofa Review

#925766
Purchased the Linda sofa two years ago. Couch fell apart at the seems and is so cheap and poorly made. Stay away!!!! It is the worst experience I've had. Stuck with a disheveled couch that I paid a lot of money for.
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Delivery Service Review

#903125
1.0
Terrible! Still waiting on my furniture it's been 2 months. It comes in pieces. I will never buy there again
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I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience. It took the company 4 times to deliver my furnitures and even so, there are 2 items that are still missing at this point. When the company calls to schedule the time for the delivery, I asked them to confirm what items being delivered to make sure they have everything, they told me that the "only make the call, they don't...
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1.6
I didn't like
  • Worst experience i ever had
  • Especially customer service
#931117
So much for their "lifetime" warranty. If I had accidentally cut it open wearing keys on my belt they'd have repaired my sofa but they say it's "cracking and peeling" so won't. The process took months and I had to open two different tickets with them. The first time they sent someone to inspect, the inspector canceled and left because he could not find parking. After the second inspector, I waited almost a month without response and contacted...
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Purchased a sectional from Jennifer convertibles that didn't even last two years. The leather pealed down to nothing and was flaking all over the house and grandchildren. The additional warranty was purchased but it only covered accidental damage not wear. Jennifer does not stand behind their products at all and I advise anyone against purchasing from them.
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We purchased "bonded LEATHER" soda and loveseat,chair and ottoman in 2006. No pets, no kids. We also purchased a LIFETIME guaranty) on these items (total waste After repeated complaints, Jennifer sent a repair person to replace peeled chair cushion on chair and ottoman, but same damage occurred again with minimal wear. We had to discard both as both were peeling and unsightly. Both sofas peeling. Just horrendous. Never buy another thing...
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Anonymous

Anonymous Same happened to me. Potato peeling leather couch is not covered under warranty. Absolute garbage is what they sell!

I bought what was advertised as a leather sofa from a Jennifer Convertibles furniture store seven years ago. There was a one year guarantee. Within two years, the sofa started to peel, shedding pieces of "leather" on one's clothes and the carpet underneath. I called the store, which had closed, and then called their number for customer service several times, but was put on hold unattended literally for several hours. No one ever responded to my...
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Anonymous

Anonymous Same thing happened to me--same sofa same peeling. Seven years later. Time to trash the sofa and the store. Buyer beware.

Me and my wife recently purchased a store demo vanity from Jennifer Convertibles located in Farmingdale, NY. We had to schedule a pick up since the vanity was to large to load in our car. A week later we returned with a rented pick up truck. We went to the front desk and told the receptionist that we were here to pick up the vanity. The receptionist called over the manager and asked regarding the pickup. We were a few feet away and I heard...
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I ordered bedroom furniture. After not getting it for 4 weeks I called back n was told that delivery came but was damaged n unfortunately they discountinued that model. They refused to give money back I asked me to pick another. I picked another n told it will be delivered on Friday next week. However Wednesday I got a call that they can't deliver this Friday. Finally furniture came but it was wrong color. I refused the delivery. Now they refuse...
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Anonymous

Anonymous Call the state department of consumer protection. Next try your local news station and show them all these negative reviews. Good luck.

1.0
#786278