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Verified Reviewer
| map-marker Brampton, Ontario

Quality of product and service

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I recently purchased a suite of JennAir appliances, including a microwave, wall mount oven, built-in fridge, and a coffee station, and dishwasher less than two years ago. My initial excitement about owning premium appliances quickly turned into frustration and disappointment as I've encountered numerous issues with the products and the lackluster service provided by JennAir.

Firstly, the microwave has been a consistent headache.

I've gone through four units in less than two years, which is unacceptable for appliances of this supposed caliber. Such frequent malfunctions cast doubt on the overall quality and durability of JennAir products.

The oven hasnt fared any better, initially it came without a gasket making it extremely hot on the exterior when in use, requiring two service calls within this short timeframe. This not only inconvenienced me but also raised concerns about the reliability of these supposedly high-end appliances.

The fridge has been a source of ongoing frustration as well, with four service calls to address a recurring issue of vegetables freezing. To make matters worse, the suggested solution from JennAir was simply to put the vegetables in a container.

This response not only failed to address the root cause but also left me feeling dissatisfied with the level of customer support.

The most distressing experience has been with the coffee station, which has developed a sporadic leaking problem. This issue has not only impacted the functionality of the appliance but has also caused water damage to my newly renovated kitchen, specifically the trim and drawer. I expected a product of this caliber to enhance my kitchen, not to cause costly damages.

When I invested in JennAir appliances, I believed I was purchasing quality and reliability. Unfortunately, my experience has been far from satisfactory.

The repeated issues and the dismissive response to my concerns have left me questioning the integrity of JennAir's reputation for both product quality and customer service.

The time and stress invested in managing these issues have resulted in work hours missed, impacting my professional commitments and personal well-being.

In conclusion, I am deeply disappointed with the overall performance of my JennAir appliances and the level of support provided. I hope that by sharing my experience, other consumers can make informed decisions when considering purchasing JennAir products.

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User's recommendation: Spending more money doesn't mean quality.

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