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Jellycat

Jellycat

jellycat.com
What is your customer experience with Jellycat?

Jellycat Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Jellycat reviews show a 5.0 star rating from 2 customers, 100% would likely recommend, with notes of low price level, product diversity, and recent praise: "Very helpful ! I'm a very satisfied customer".

Key Takeaways for Future Customers

  • Phone ordering help is available and can be patient for seniors.
  • Products noted for location and diversity and generally low price.
  • High recommendation rate among reviewers.

Negative Feedback / Risk Areas

  • Some customer complaints about return label not being sent and follow-up delays.
  • Concerns about authenticity when buying from third-party sellers on marketplaces.

Positive Feedback

Staff assistance praised by reviewers, with specific thanks to a helpful representative who guided a phone order.

View full overview ›

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Majid Dhu
map-marker Apache Junction, Arizona

Return label

She told me she would send me a return label on Wednesday but never did. Today she said she would send a message to the person I talked to Wednesday to send it. ???

Cons:
  • Being able to alter a shipping address or

Preferred solution: Full refund

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Candace K Qgu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would like to tell you how helpful Gabby was with me to place a order

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AI Highlights
  • Ordered 2 Jellycats by phone as a surprise for granddaughter.
  • Gabby patiently guided a 76-year-old through the order process.
Updated by user Oct 09, 2025

They were very helpful

Original review Oct 08, 2025

I wanted to make an order over the phone for my granddaughter as a surprise to get her a Jellycat!! Because I don't know how to do it on the computer!!

I'm 76 years old, so I'm not familiar with ordering online, but Gabby walked me through every step, which took me a while, but she was very patient and helpful!! So I was able to order 2 Jellycats!! Thank you to Gabby.

Have a great day!! Yours truly, Candace Kirsh

Preferred solution: Just letting know I’m very satisfied customer because Gabby helped me

User's recommendation: Very helpful !! I’m a very satisfied customer

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harper c Fzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Is hippo tails on amazon real

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AI Highlights
  • Buyer got a Sacha Snow Tiger from Hippo Tails on Amazon for $89.
  • They want to know if the item is real.
  • They request contact ASAP.

I recently ordered sacha snow tiger from hippo tails on amazon and i was wondering if it is real. I am very nervous because i spent 89$ on it for it to not be real so please reach out to me as soon as possible.

Sacha snow tiger is one of my favorite jellys cats but it is always out of stock so i found it on amazon sold by hippo tails and i need to know if its real or not. Thank you

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