Jefferson Health
Jefferson Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jefferson Health has 1.8 star rating based on 2 reviews; consumers are mostly dissatisfied with customer service, insurance plans acceptance, and report a high price level.
Key Takeaways for Future Customers
- Check recent Jefferson Health reviews before scheduling to confirm provider communication and billing practices.
- Confirm insurance acceptance and cost estimates in advance to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring Jefferson Health customer complaints cite dismissive clinician interactions and poor customer service.
- Billing delays and lost paperwork affected insurance claims and reimbursements.
Positive Feedback
Some reviewers noted professional reception staff and a pleasant facility interior on the 8th floor.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jefferson Health has 1.8 star rating based on 2 reviews; consumers are mostly dissatisfied with customer service, insurance plans acceptance, and report a high price level.
Key Takeaways for Future Customers
- Check recent Jefferson Health reviews before scheduling to confirm provider communication and billing practices.
- Confirm insurance acceptance and cost estimates in advance to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring Jefferson Health customer complaints cite dismissive clinician interactions and poor customer service.
- Billing delays and lost paperwork affected insurance claims and reimbursements.
Positive Feedback
Some reviewers noted professional reception staff and a pleasant facility interior on the 8th floor.
Turn one complaint into a collective action
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Verified Reviewer |
Darby, Pennsylvania
Formal Patient Experience Complaint – Surgical Consultation with Dr. Renee M Tholey on 1.30.26
- - Uninformed about four observers during the exam.
- - Disregarded my discomfort and CT findings.
- - Requesting formal review of the experience.
I am writing to file a formal complaint regarding my recent surgical consultation with Dr. Tholey on Jan 30, 2026, at 1101 Chestnut Street.
I want to note that the receptionist, medical assistant, and student doctor I encountered were professional and courteous. My concern is specifically with the interaction I had with Dr. Tholey. When Dr.
Tholey entered the room, she was accompanied by a nurse she stated is always with her, a student doctor, and another trainee, for a total of four people present during a sensitive physical consultation. I was not informed ahead of time that multiple observers would be present. I expressed my surprise by saying, 'I wasn't expecting this many people.' Dr. Tholey frowned and turned away without acknowledging or addressing my discomfort.
Early in the visit, Dr. Tholey stated, 'So we're just here for the umbilical hernia and ignore the rest.' I clarified that I wanted to discuss all findings from my CT scan, which included diastasis recti and an inguinal hernia in addition to the umbilical hernia. After the physical exam, Dr. Tholey asked if I had heard of diastasis recti and then used a Google image to explain it.
She stated they would only repair the hernia by pushing it back down. When I asked about treatment options for the diastasis recti, she said she had repaired one before and it left a wrinkling layer of skin in the middle of the stomach, and that insurance would not cover it. I asked whether the muscle separation could be contributing to my lower back pain due to lack of core support. Dr.
Tholey responded that there's no science to back that and repeated that insurance would not cover repair because there's no evidence. When I said that I did not agree, she told me, 'You seem combative.' I responded, 'I'm combative because I don't agree with you?' She then stated, 'You don't have to agree with the medical advice, but you have to agree with the facts,' referring to her statement that diastasis recti causing back pain is not supported by science. Being labeled combative for asking questions and expressing disagreement made me feel dismissed and uncomfortable. I left the appointment feeling unheard and chose not to move forward with surgery or a referral at that time.
My concerns are about: Lack of communication and consent regarding the number of observers in the room, dismissive communication about my symptoms and CT findings, being characterized as combative for respectfully asking questions and expressing disagreement. I believe patients should be able to discuss their symptoms and participate in their care without being labeled negatively.
I am requesting that this experience be formally reviewed. Thank you for your time and attention to this matter.
- Beautiful interior of the 8th fl
- Doctors with internal conflict
Preferred solution: Apology
Philadelphia, Pennsylvania
Horrible in major pain threw me out Christmas day karma is coming for these people I can't wait
I'm in major pain head body they don't care they should all be fired and caring people should take there job
Philadelphia, Pennsylvania
Loss of my STD payments due to some office droppi dropping ball haven't still been resolved and I'm seeking reimbursement for my loss
- - Unum asked for May 2018 records; it was faxed.
- - More info requested; doctor sent letter to reconsider.
- - Caused loss of pay for 4 weeks.
Im may 2018 records was asked by unum from doctoroffice for my std since i was pulled out of work due to medical conditon ..info was faxed by 3rd floor records dept when more info was requsted by Unum same info that was faxed in may was aakws for by june 26…i received confirmation from my Amazing doctor who went the extra mile by submitting a letter to Unum asking for them to reconsider opening my benefits baxk soi can receive my payments..Unum reps said they will reconsider it doctor office can provide fax confirmation from that time period..to make a over almost two month issue shorter it took multiple calls to office multiple messages threw mychart online si many promised call backs even manfer of office sent me a phone message that they sent send stuff from 3rdfl and that was incorrect info because it shows that orinally it was sent,.then 6fl advised they never received request untill 7/11 and that request would not have been honored by Unum so medical team deb advise me to contact Tanya(MA) team and tanya said thats the problem their not doing their job because it wasnt nothing much requested to send upstairs just office notes and debbie dept medical team could have fax because all i had during the time was office visits,when i talmedto debbie she sais she received the approved paper from my doctor to fax but it was no attahments besides that paper andtanya confirmed debbiw had to do was pull office notes out system ans fax....so the bottom line is they dropped the ball causing me to loose 4 weeks of pay and also when i come off leave job is going to bill me back for my insurance and dental for all unapproved time because of when my doctor approved info tobe sent it wasnt sent in time lastperson i spoke to shirly this past friday admitted it was alot going on around that time people was coming leaving vacations etc. ,.etc and i told her kindley thats still not my fault so i need my money back she saidahe will advise her manager and i had so many broken promises ,..i reached out to patient advocacy threw jefferson also jefferson legal team and contact complaint line left message., .All i want is whats owed to me that it im a single mother running household and im on the *** of loosing everthing i worked hard for and my medical conditions are getting worst because of all this goimg on.
- Doctor
Preferred solution: Full refund
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The doctor stated the fact about the insurance not covering the issue. You can file a review with your insurance to try to get authorization for what is knowingly not covered or sign acknowledgement that you were informed of non-coverage , were willing to proceed anyway and accept full financial responsibility.
Her bedside manner/lack of or you being/not being combative is irrelevant to the coverage issue. Your issue with the "group" of professionals present and the doctor's delivery of the information are valid but again, a separate issue.