Jeff Wyler Springfield Auto Mall
Jeff Wyler Springfield Auto Mall Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeff Wyler Springfield Auto Mall has a 1.0 star rating from 1 review with consumers mostly dissatisfied, 100% unfavorable; customers cite poor customer service, problems with discounts and special offers, a high price level, and a named positive contact, Mackenzie the service care manager.
Key Takeaways for Future Customers
- Check Jeff Wyler Springfield Auto Mall reviews before booking service.
- Expect questions about the Wyler care package and verify documented maintenance.
Negative Feedback / Risk Areas
- Recurring Jeff Wyler customer complaints include alleged dishonesty and missed maintenance.
- Reports mention unsafe vehicle outcomes, issues with discounts and high prices, and billing concerns.
Positive Feedback
Mackenzie the service care manager is noted as a helpful staff member who tried to assist customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeff Wyler Springfield Auto Mall has a 1.0 star rating from 1 review with consumers mostly dissatisfied, 100% unfavorable; customers cite poor customer service, problems with discounts and special offers, a high price level, and a named positive contact, Mackenzie the service care manager.
Key Takeaways for Future Customers
- Check Jeff Wyler Springfield Auto Mall reviews before booking service.
- Expect questions about the Wyler care package and verify documented maintenance.
Negative Feedback / Risk Areas
- Recurring Jeff Wyler customer complaints include alleged dishonesty and missed maintenance.
- Reports mention unsafe vehicle outcomes, issues with discounts and high prices, and billing concerns.
Positive Feedback
Mackenzie the service care manager is noted as a helpful staff member who tried to assist customers.
Media from reviews
Turn one complaint into a collective action
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Supporter |
Springfield, Ohio
Taking advantage of female consumers one women at a time
- - Positive experience with Voss Toyota and Lou Cousineau.
- - Issues with Jeff Wyler Springfield service: tire rotation denial and record concerns.
I purchased a Toyota RAV4 in 2019 from Voss Toyota. Never had an issue with Voss, as a matter of fact, customer service and sells rep (Lou Cousineau) were awesome.
I live in Springfield, Ohio.
Therefore, I thought it would be more convenient to have my Toyota serviced at Jeff Wyler, Springfield.
When I took the RAV4 in for 5000 mile maintenance, the service manager suggested the Wyler care package and explained how it would save money.. Granted, I had purchased new wheels (summer of 2020) since purchasing the vehicle. The service department manager commented on how nice the wheels looked with my make and model. style="background-color:
In June 2023 I take my Toyota into Jeff Wyler Springfield for 5000 mile maintenance.
They take my vehicle back to start service. The girl that checked me in comes out and states, They cant rotate your tires or balance them because we will need your wheel lock key. I had no clue what she was talking about. As Ive been taking it there and they have been rotating my tires.
Right? WRONG!!
Service girl looked it up in the computer and said it is documented that they had been rotated
Im stressed since my tires have not been rotated in over 2 yrs. Although, Jeff Wyler Springfield has documentation that they were rotated. Super sad how these companies are so dishonest.
As a woman, I dread taking my car for anything. Simply for this very reason.
The girl at the service center also told me that if I have a flat tire, I wont have anyway to change it. She stated, Once you get a wheel lock key, we will mark your tires with chalk to make sure they are rotated. Huh???
I will say, she was trying to make every attempt to help but the mechanic had the power there.
I couldnt believe my ears.
Meanwhile, Im riding around in those same tires trying to get (A WHEEL LOCK KEY).
Truly makes me wonder if they ever changed my oil or did anything else they claimed to do.
Super sad.
On the last multiple point inspection, they didnt even check the brakes.
Im looking for the Wyler care package recipient and other maintenance.
They have it in their computer, so I requested copies. Ill let you know how the saga unfolds.
- Mackenzie the service care manager
- Once trust is broken
Preferred solution: Full refund
User's recommendation: Stop ripping people off. I’m driving around in an unsafe vehicle because of your dishonesty.
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