Jeff Wyler Fairfield Kia

Excellent service. Had the pleasure of working with Kevin Kennedy.

Very courteous and helpful. Put me in the best car based on my budget. Explain the purchase process in great details.

Has made me a lifelong customer. Thank you, Kevin, for your attention to detail, hospitality, and assisting me in finding a car that is just right for me.

Purchased car last evening and within 24 hours brought back to Jeff Wyler Kia Fairfield for low tire pressure where the service department proceeded to cause major damage to the vehicle. The dealership, and specifically it’s manager Nick, has failed to exceed consumer expectations.

See attached for photo evidence of severe neglect and extreme carelessness by Jeff Wyler Kia of Fairfield.

If I could provide less than a one star rating, I would certainly do so. I will never purchase another vehicle from the Jeff Wyler automotive group and will highly recommend nobody else do so either.

bought a 2017 kia [sportage ] ,,was a lease car ,,had 28000 miles on it ,,,well there was a deep scratch and dent in drivers door ,,itold the salesman that it needed to be repaired ,,he said jeff wyler will take care of it ,,turns out it was a [LIE ] just like all the other b s he told me ,,i will never buy from them again and i will tell everyone else about the ripoff ...

Arrived this morning in a bad mood because I had just had two bad experiences with other dealerships. Antonio ,the salesman, was nice and understood why I was so upset (Kings Honda tried to tell me that I had a bad engine and made my exhaust smoke - Wyler said there was nothing wrong with engine!) but when manager Mike got involved it turned bad.

First of all he tried to charge me more for a new car than the price on the print out I had, he did not give me standard trade-in value for my 2013 Kia Soul (did not factor in moonroof) he got snarky when I called him on his *** sarcastically he said "well, I'm having a good day", in essence, making fun of me because I was not!! He did not commiserate with me at all!! Then he got mad at me when I said I don't give a *** how you feel! I just wanted a price for trade-in and a price for a new car.

He got up and said I don't have to sell you a car!!

Bad people person!!!! And tried to rip me off with price!!

Mr. Wyler, I still sit in shock at how we were just talked to by your salesman Marq with a q.

It was hostile from the beginning arrogant and not customer friendly. We were shopping and did not have time for an hour of our lives to be used with a sales pitch and test driving to find our best fit. We wanted the price to compare to others to find what was right for us. I can tell you myself not anyone I ever come in contact that here's this story will ever go to your dealership.

It is a shame that you have that big of a **** working for you. He might want to take a class 101 customer service. He told us he didn't have time to waste his time is more important, are you kidding me the only reason he has a job is because of hard working people like myself.

In 42 years I have never been treated worse as a customer and your name will always be that reason. That is the employee you hired.