Complaint pending at CSLB against Jeff kerber

I’m still hassling with getting a Botched plaster job fixed! It’s been almost 2 years bc for almost a year he kept promising to fix it. I feel so dumb bc I Let him get over on me.This owner Jeff kerber is a bad bad contractor. He acknowledges his company faults, poor work but turns around and promises to fix everything, but hasn’t... B careful... DO NOT HIRE Jeff kerber!! Your chances of regret are great!!!! Look at the complaints against him... similarlarities!!!! He lies, he will run you around! He had me fooled, I fell for all his BS Do ur homework please. Save ur self the grief
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ID
#1564264 Review #1564264 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Poor customer service

Complaint

botched pool plaster job, false advertisement per the BBB, promised to fix/repair botched job, then dissapeared. has not returned over 100 emails, texts and phone calls in which i tried to reach him. Tarin and Denise office employees are rude, they dont like that i call looking for Mr Kerber... Luis, his tile man is his fix it guy, to e he is his enabler, Luis covers for Mr Kerber, Luis is just as guilty as Mr Kerber to me because he covers up Mr Kerbers messes, Go online you will see Luis's name in other consumer complaint on Jeff Kerber pools. Luis is a tile man, yet Mr Kerber sent him out on a electrical hazard at my home where Kerber pools intalled a electrical box, Luis did not know how to find out what the problem is, he loked at it, nrver opened the wiring box... then proceeded to tell me a electrician would know what the problemis, but it would costs alot of meney. Basically we arent fixing the problem Jeff Kerber pools created!!!!!! its been 1 year and 8 months since our contract states the work would be completed... it isnt!!! and Mr Kerber and his employees refuse to meet the obligation of our contract!!!! The issues arent small issues... these are major issues 1) botched plaster 2) electrical hazard 3) water leak (they tried repairing once, but its still leaking) 4) Broken heater Dont hire this company, look at all the complaints against them they have many common complaints
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ID
#1500455 Review #1500455 is a subjective opinion of poster.
Location
Ontario, California
New Reviewer

Do not hire Jeff Kerber.

The complaints about Jeff Kerber pool plaster company to various organizations all have many complaints in common!!!!! Poor product, poor customer service and according to BBB Jeff kerber lied. (He’s a fraud) he falsely claimed he was a BBB member!!!
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ID
#1457266 Review #1457266 is a subjective opinion of poster.
Location
Montclair, California
Reason of review
Not as described/ advertised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Beware!!! Do not hire Jeff kerber pool plastering co

This company is terrible from the owner, laborers down to their office staff. Their work is defective, done sloppy, and they are irresponsible... they have no respect for property. I photographed the mess they made... plaster n equipment thrown in my landscape. The botched plaster n stains... showed Jeff Kerber the photos. He acknowledged the poor work n mess his workers did... promised to make things right, I believed him but he never followed through, he lies...and he hides from me, ignores me. They did a botched plaster job n damaged my property... n all I asked was for them to fix it. Jeff Kerber has ignored every means I’ve tried to contact him via email, text and phone! His office personnel Denise, tarin and Corrine repeatedly claim to not b able to get in touch with him. These women haven’t helped Me. I’ve even been told they don’t know how to get in touch with him. Denise is so rude, every time I talk to her she is nasty. I began to think she was his wife or relative bc she was very comfortable in insulting me. She hung up on me as I asked her when will u address these problems..unfinished/ defective work, and she gets angry as if I don’t have a right to ask her! Denise told me Luis a tile installer was coming to fix the electrical hazard in a light box they installed... can u believe it... the electrical box is throwing sparks n she said they were sending a tile installer. Today 1/25/19, I waited for Luis their tile man, he never showed up! Jeff Kerber told me that the bumps, lumps n stains in the pool would go away if I jus brushed my pool everyday... I finally asked a pool specialist why are these bumps n stains not going away... I was told that no amount of brushing is going to make a plaster botched job go away. I was lied to again , I feel like a fool. I have been left with no choice but to put this situation in the hands of the Cslb, BBB n the courts. Mr Jeff Kerber nor his co is a part of the BBB, they’ve lied about that too. It’s been a hard lesson to learn, I will do my homework when hiring a contractor
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ID
#1457180 Review #1457180 is a subjective opinion of poster.
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Replastered Pool

What a disaster!! Everyone in the company totally a rip-off! The sales person lied and the demo of TILE and re-plaster only turned into their workers putting holes in the plumbing in the spa. They would not send plumbers for weeks (because the pool wasn't scheduled for plumbers...yeah that's right there was not supposed to be plumbing). After they fixed the couple of holes they could see they refused to check if there were any more holes in the lines (and of course there was and still is!!) The spa has leaked for years now. They also plastered over a jet in the spa and fought me about under-covering the jet. (Yeah, like I wanted them to put *** in my spa for the fun of it?) The workers also stole a pool-cleaning pole. I had a dark bottom color installed for more money but it only lasted 2 years. The plaster job was not a good job, poor workmanship. What a disaster I still live with!
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1 comment
#1636175

Omg. Jeff Kerber n his company have done A lot of bad stuff to his customers!

He had me fooled he was a good guy...

then he jus stopped communicating. How is he still in business?

ID
#512941 Review #512941 is a subjective opinion of poster.
Loss
$9000
New Reviewer

Kerber Pools-Faulty installation of pool plaster & tile- did not waterproof

They dont know what they are doing! The pool glass plaster was installed and it completely de-laminated from the pool resulting in cracking and leakage; they did not waterproof behind the tile, resulting in leaking of water behind the tile and into the concrete which then caused damage to the entire deck. They installed the concrete at different times, so the concrete is different colors, and it is cracking all over the place. The gas line to the fire pit was not installed correctly and continues to fill with water and doesnt work. They did not install the thickness of the concrete that was contracted for in the contract!
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ID
#243217 Review #243217 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

My Pool remodeling

Jeff Kerber Pool Plastering did my entire backyard in 2 weeks not one time did i have any problems with there men, office staff of the guy they sent to do my startup I think alot of the complaints are just anal retentive customers who don't have any time for anything else. My plaster (quartz) came out beautiful. The decking was great and the water flowed perfect. I even had them put in a wireless system that i've dreamed about for years and it is the BEST i've ever seen. I would gladly have them come back any time to do it all again.
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7 comments
#1705239

No one is anal but your rude n disrespectful to name call consumers jus bc they are vocal about getting ripped off. Shame on you!!!!

#1636173

You must b a friend or relative. Jeff Kerber does not honor his work, does not keep his word n ignores his customers when we reach out to him. Read the reviews a lot of similarities!

#724088

I had them redo my pool and they did a great job, I even posted on Yelp, although my comment was quickly put into the Yelps Filter files.

#1636179
@PissedConsumer724088

I’m surprised... what’s happened to his company?

Especially lately! He has disappeared, his office can’t even give a straight answer.

Sometimes they don’t know how to get a hold of him Terrible company. Terrible service Terrible product

#250638

I am not employed by these guys I am just tired of seeing ALL the neg stuff when a few of my neighbors have used them too! They didn;t have any problems ether!

#204675

I also had a great experience with Jeff Kerber's company. He re-did my backyard about a year ago, and everything came out great.

I recommend him to everyone I know who is thinking about getting their pool remodeled. :)

#193139

Exactly how long HAVE you been employed by this outfit???

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ID
#199383 Review #199383 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$36500
New Reviewer

Jeff kerber pool do not use

Do not usse Jeff kerber pool plastering. I had many problems with their work. They damaged my block wall, covered up my drain clean out, so you cannot use it because it is below the bricks. They did not put down a proper footing for the bricks. Some of the bricks have settled, they are now about 1/2 inch below the rest of the bricks. They did not level the bricks so when you walk on the deck, it cuts up your feet. I had them install a drain system and the water does not drain to the drain. For picture go to http://www.geocities.com/rcbookie@***.net/Jeff_kerber_Pool_DO_NOT.html
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7 comments
#250623

I had a great experience with this company when they remodeled my backyard last year. The deckwork and plastering came out looking great, and they salesman was a big help when choosing tile.

The workers were very fast and seemed to have had plenty of experience. The only thing I could have wanted would be a few more english-speaking workers, but they were very kind and courteous when I did speak with them

#250619

I'm not sure who most of these other eviews are talking about, but I had a great experience with Jeff Kerber Pool Plastering. Jeff's team did a great job organizing all the of the people working on my pool and the end product came out looking beautiful.

We hit a few snags along the way, but Jeff did everything he could to make sure I was happy with the way the pool turned out, and I was kept up to date on everything that was happening. I would recommend Jeff Kerber to anyone who is looking to get their pool remodeled.

#76572

My pool is still under warranty and recently started losing water while the pump is running. It loses about 150-200 gallons a day.

Numerous calls made to Jeff Kerber Pool Plastering, messages left and never returned.

Strongly worded letter is next before I go to State Dept. of Consumer Affairs.

#56156

:sigh I had my pool replastered and now a few years down the road have a real mess. The problem is with the plaster.

I had three bids all within the same price ranges and I am a careful consumer and now I've got plaster problems. Jeff Kerber Pools had exactly the same lic.

& referals as the two other companies did. Clearly they pick their referals carefully.

#22511

Most likely, Jeff Kerber Pool Plastering was the lowest bid. You got what you paid for.

#13524

why would i goto wXXmart for a new vehicle warranty service ?? all the same why use a pool plastering guy to build a deck??? DUHHHH :x

#12253

Why are you complaining? Surely you have inspected the work and have decided not to pay them until the poor workmanship is rectified.

If you have already paid them despite the obvious faults with the work, you need to file a new complaint against your parents for passing on too many "Stupidity Genes".

:roll

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ID
#117667 Review #117667 is a subjective opinion of poster.
Location
Anaheim, California
Loss
$23000
New Reviewer

Don't use jeff kerber pool

The deck that they did ha many problems: 1. Not level 2. part of sunk down over 1/2' 3. They did not dig out before putting down the bricks so now my drain plug is below the bricks 4. I had drains put in and the water does not drain to the drain 5. They broke the bottom of the brick fence when thay took out the old cement I have tried to get them to fix it but they do not return my calls. I would not recommend them to do any work on your pool or deck. on more thing, I have auto fill and they did not connect the overflow to the drain
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3 comments
#250617

Extremely fast response. 1 day tear-out, one more day reapplied plaster.

Threw in quartz at no charge. So fast and efficient that mid-way we added in refinishing the pool deck, including tear-out and re-laying about 300 sq ft. of concrete deck. Total project, from initial draining to refilling: 7 days, including 2 days for us (not them) to revise the job.

Two caveats: (1) know what you want before you start work (2) clean-up was good but could have been better (small plaster debris in driveway, etc.) About as fast and efficient as I could ask.

So far completely satisfied with the results. These crew's seem able to take care of any pool-relate

#250616

It was great. Everybody was professional.

When they said that they would be there at a specific time, they were. The end result was beyond our best expectations. I would recommend them to anyony wanting to build or remodel a pool.

It was a super experience. Bobby is the best, as are Travis and Luis.

#232298

Jeff Kerber did the pool work. Stains everywhere in the bottom of the pool.

For 4 months we have been trying to get them to return to fix the problem. Numerous phone calls not returned. They lie and say that service man has come by when in reality, no one showed up. The worst consumer experience we have ever had with this company.

Would never recommend them to anyone.

They are fraud. Will report to the consumer bureau.

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ID
#116667 Review #116667 is a subjective opinion of poster.
Location
Long Beach, California
Loss
$28

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