Nusarath C
map-marker Laurel, Maryland

Complaint about service centre kochi

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Very bad service from Jeep service center Kochi. If anyone is willing to buy their vehicle, think thrice. I have spent my four month to get my service done, and is still in process, and these people don't even followup well, I had to travel long to their service center, and they don't even consider that. Each time, their response was that the manager is new or staff is new. They even dont remember the colour and model of my vehicle, and when I asked about the same they repeat their answer. Totally dissappointed.
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Cons:
  • Unprofessional staffs
  • Very bad service center kochi
  • Very bad manager

User's recommendation: Think Thrice before buying their vehicle!!!

Elliana Uqo

To install Jeep life app

Jeep India - To install Jeep life app
Wrong number given. My problem not solved. I am not able to upload information in jeep life app. Help me out
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User's recommendation: First resolve my problem

Tashyra Fez
map-marker Delhi, National Capital Territory Of Delhi

For jeep life app

Nothing happened , no call back.no resolution I have yet to receive a call Even after 3 day yet to get a response.
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Arun k Cky

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Verified Reviewer
| map-marker Nagpur, Maharashtra

Breakdown issue.

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Jeep India - Breakdown issue.
Jeep India - Breakdown issue. - Image 2
Jeep India - Breakdown issue. - Image 3
Jeep India - Breakdown issue. - Image 4

Dear Jeep Customer Care,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding my experience with my Jeep Compass, which I purchased on February 12, 2021.

Since becoming a proud owner of the Jeep Compass, I have encountered significant reliability issues that have greatly impacted my overall satisfaction with the vehicle.

Regrettably, I have experienced two breakdowns while driving, leaving me stranded on the road on both occasions. These unexpected incidents have not only caused inconvenience but have also raised concerns about the safety and reliability of my vehicle.

I understand that no product is perfect, and occasional issues can arise. However, the frequency of breakdowns within such a short period of ownership is concerning and does not align with the standards I expected from a reputed brand like Jeep. I have diligently followed the recommended maintenance schedule and taken the vehicle to authorized service centers for repairs.

Despite these efforts, the problems persist, and it is disheartening to be faced with recurring breakdowns.

As a loyal customer, I am reaching out to Jeep customer care in the hope of finding a resolution to these ongoing issues. I kindly request your immediate attention to this matter and your assistance in rectifying the reliability problems with my Jeep Compass. I believe it is crucial to restore my trust in the brand and ensure that my vehicle operates as expected.

Kindly check out of detailed record of the breakdown incidents, including dates, times, and relevant information. I would greatly appreciate it if you could review this information and provide a comprehensive assessment of the situation.

Furthermore, I would like to know what steps Jeep intends to take to address these concerns and restore my confidence in the vehicle's reliability

I remain committed to the Jeep brand and believe that my concerns can be addressed in a fair and satisfactory manner. I look forward to your prompt response and a resolution that will allow me to enjoy a trouble-free ownership experience with my Jeep Compass.

Thank you for your attention to this matter.

Sincerely,

Anusha PS

799452****

Panikkavallappil house ,kozhippilly po, kodamunda kavala, Kothamanagalam Ernakulam district, Kerala

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Adabala M

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Verified Buyer

Worst response from service centres and got pissed out

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Jeep India - Worst response from service centres and got pissed out
Updated by user Sep 19, 2023

The story started from Rajahmundry service centre AP INDIA guy name Ashok he cheated with fake bills and gave all false information and We took this issue too visakhapatnam service store in charge Even he didn’t help and he gave lot of false promises finally ended up with no response and he don’t deserve to in charge and we politely dealing till now and we got cheated

Original review Sep 19, 2023
Worst service ever experienced in Rajahmundry and Vizag Now changed service centre to Vijayawada they are also not properly updating Am Adabala my number 977648**** My car jeep compass 2023 model S.
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Loss:
$27000
Pros:
  • Jeep compass is the best no doubt about it
  • Drive quality awesom
Cons:
  • Service centres waste

Preferred solution: Apology

ranjan m Mvj

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Verified Reviewer
| map-marker Hyderabad, Telangana

Compensation for faulty work and fitment of ACcondenser gas inlet and outlet pipe. regd no TS09EV 2127 JEEP COMPASS LONGITUDE

Jeep India - Compensation for faulty work and fitment of ACcondenser gas inlet and outlet pipe....

recently my Jeep compass longitude developed a problem resulting no cooling . This was few days after a modified 60 k routine was carried out at Mody Jeep service centre ,at Moosapet Hyderabad .

After exhaustive dignosis the service centre established that the gas inlet and outlet pipe attached to the Condenser unit are defective and cracked . The pipes were renewed and last 7 days observation has been satisfactory . Iwas charged a total okf 27000 ruppees for this defectation .

The cause was established as these pipes were routed /fitted wrongly resulting rubbing with each other . The constant rubbing of these Aluminium tubes in roadability condition of shock and vibration caused this damage .

I aatribute this defect to the wrong fitments of these pipes during previous repair at Jeep service Centre ,Miyapur ,Hyderabad and also to a design issue which would not have allowed these pipes to be routed wrongly .

iam attaching photos of the pipes..

Iamm one of the first customer of Jeep when introduced in In India and love driving it . .

I need to be compensated at least 60 percent of the charges paid by me . I am looking for a considerate study and award .

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Resolved
Poonam A Tzg

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Verified Reviewer

Resolved: Parts taking lot of time even weeks to get changed in warranty

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Updated by user Sep 28, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 29, 2023
Parts getting lot of time even weeks to get changed in extended warranty surveyor work very slow,my vehicle is standing in service station from last 5 days very difficult for me to live without car
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Preferred solution: My car jeep compass

User's recommendation: Never

Saurabh Agarwal A

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Verified Buyer
|

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Verified Reviewer
| map-marker New Delhi, Delhi

Complaint about service

Jeep India - Complaint about service
Jeep India - Complaint about service - Image 2
Jeep India - Complaint about service - Image 3
There is a complaint in my vehicl of clutch due to which I had sent my vehicle to Jeep Service centre Shivaji park Motinagar Delhi service centre . There dealer had charged labour for more than Rs 25000 for overhauling of clutch although earlier they told us for this work labour will be Rs 11000 approx. Now when we had send another dealership quotation to Dealer from same dealer they told us that in next service we will adjust this amount of Rs 15000 plus GST taken extra by them. What is this. Kindly reply . Saurabh Agarwal M.no 971129**** I
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Loss:
$18000

Preferred solution: Full refund

User's recommendation: I will never recommend any of my friend or relative to buy JEEP vehicle as Dealer are doing dishonesty with customers

Resolved
DINESH M Afb
map-marker Tiruchirappalli, Tamil Nadu

Resolved: Service not good

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Updated by user Sep 16, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 16, 2023
I left my vehicle 8 days back topped by road assistance due to break down till now no proper update from service team, if i call also then did not give proper response instead postponing the days only, i also asked for spare vehicle till now no support from jeep team and also i also mention in previous service AC vent is damaged from service side last September i also raised the complaint to the service manager,though it might be service side fault i asked them to change from extended warrenty which i have already paid but in jeep service they damaged my car AC vent now they are telling what can we do we will try to do what we can and reply was irresponsible, i trusted jeep but service and response is totally unfair and irresponsible . Till now i have not received my vehicle
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Preferred solution: Solve my issues and deliver my vehicle

User's recommendation: No recommendation

Cherity Spo

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Verified Reviewer
| map-marker Bhubaneswar, Odisha

Not satisfied with the work

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K p automobile Ranchi charged me 1425 rupees for washing the car and they gave the car not fully cleaned
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User's recommendation: Not recommended

Akash malav

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Verified Buyer
| map-marker Kota, Rajasthan

Jeep compass car & service useless third class car

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Jeep India - Jeep compass car & service useless third class car
Jeep India - Jeep compass car & service useless third class car - Image 2
Jeep India - Jeep compass car & service useless third class car - Image 3
jeep compass car & service useless third class car The diesel pump has gone bad, it was serviced at 80000 in December and in March itself its diesel pump got broken, as soon as the warranty expired
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Loss:
$900000
Pros:
  • Third class car
Cons:
  • Thidr claass car

Preferred solution: Full refund

User's recommendation: Jeep compass car never bought this car in life I am very upset in buying it

Jagdish D R

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Verified Reviewer

Repair problem

Original review Apr 20, 2023

Hi

This is Dr Jagadish

I am owner of the jeep compass which is registered in my mothers name ka03 nb 1890

Recently the vehicle met with accident and the vehicle was given for repair at KTH service Center Yeshwanthpur, Bangalore

Yesterday they informed the vehicle is ready for delivery and as soon as I went to service Center they did not allow me to inspect the vehicle , the got the signature on all the papers , after that they requested for payment of the repair charge, then they showed the Vehicle in basement , I told there is an colour miss match , they informed you can inspected it once again out side , and bought the vehicle to sun light , there is an visible mismatch in the colour differences between the repaired and not repaired surface ,

The service Center body shop manager is just arguing without understanding the problem

Kindly request to resolve the paint mismatch issue at the earliest

Regards

Jagadish

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Preferred solution: Repaired

Harish k Ytv

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Verified Reviewer
| map-marker Hyderabad, Telangana

Complaint with jeep service center Vijayawada

Sir My Name Is Harish karicheti I am from Ongole Today My jeep Compass service center in Vijayawada,But Vijayawada center is worst service center, demand with customers My car number is AP27BX4455
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Derk Gzp
map-marker Hyderabad, Telangana

Not happy with the service

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Every time I give my car to service I am not happy with the service they dont inform any thing to the customer
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User's recommendation: Will not recommend

1 comment
Akash malav

third class car

Ashutosh N Kag

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Verified Buyer
|

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Verified Reviewer

Disappointed with my vehicle

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Jeep India - Disappointed with my vehicle
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Got stuck & locked automatically whereas other vehicles like Alto , Wagon R etc went through with no problem. I am annoyed & disappointed with the performance of my vehicle . I have lost confidence on my vehicle. The vehicle is not value for money. I had a previous incident when two tyres burst of the driving side I needed to lift the car & send to the service centre.
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Pros:
  • Nono

Preferred solution: Full refund

User's recommendation: I will not recommend this vehicle to anyone

Sagar V Fig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regarding worst service of jeep vehicle

The most worst servicing I had ever seen is in vijayawada Actually I want to upgrade my vehicle but due the service providing to our customers I had withdrawn my intention to upgrade my vehicleDonot Don't
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Loss:
$400000

Preferred solution: Apology

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