JCPenney

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants.

They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ...

there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued.

I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!

We took a ring that was bought on 12-23-2023 back to Arden Fair JC Penney in June to be repaired. The date they said it would be ready was in July, so we went back to the store.

They told us it was irreparable. They said we'd have to wait for a buyback. We'd get a credit at the store to buy something else. The date they gave us was 9-4-2024.

We called the 800 number. The lady who helped us said we needed to go back to the store to purchase something there and they would give us the credit. We were originally told it would be put back on our card.

This has been very frustrating. Nothing has been resolved.

My grandson just went through this and his package is now sitting in Reno! He ordered a few items and placed our physical address on the order page, as usual.

When his order was sent, it began with UPS. Then at UPS initial plant it was changed to UPS Sure Post. It was received at the post office in our hometown on Friday, October 25. On Saturday (10/26) morning, at 6am, it was declared a delivery failure due to not having a PO Box number attached, which is not allowed (we do not deliver to PO Boxes) in the address portion of the order form online.

He received an updated message at 4pm that it was sent back due to 'delivery failure'. Now I am awaiting my order(s) and will no doubt go through the very same issues. Keep in mind, I will never order anything from JCP again if I have to chase my packages down because of your address and shipping information pages online. What a loop you have created for those of us who live in rural areas.

Saving on shipping, they said. It'll be good, they said.

It is as usual, lack of interest and uninformed as to what actual customer's needs are. And, when did JCP have UPS Sure Post involved in rural areas, where we want our packages delivered on our porches and why?

RE: JC PENNEY ORDER #2024-12**-**25-0729
AS OF SUNDAY, JULY 14, 2024, I HAVE NOT RECEIVED A $30.12 REFUND FOR JC PENNEY PURCHASE NOT RECEIVED. REFUND WAS NOT SENT BACK TO DEBIT CARD VIA PAYPAL.

INSTEAD, PENNEY OP CO LLC, SENT
ME TWO BOGUS BANK UNVERIFIED CHECKS, WITH MY NAME MISSPELLED ON BOTH CHECKS!
AS OF SUNDAY, JULY 14, 2024, I HAVE NOT RECEIVED A $30.12 REFUND FOR JC PENNEY PURCHASE NOT
RECEIVED. REFUND WAS NOT SENT BACK TO DEBIT CARD VIA PAYPAL. INSTEAD, PENNEY OP CO LLC, SENT
ME TWO BOGUS BANK UNVERIFIED CHECKS, WITH MY NAME MISSPELLED ON BOTH CHECKS!
ON WEDNESDAY, MAY 1,2024, I PURCHASED A TOTAL OF FIVE ITEMS. A TOTAL OF $80.12.
MY PROBLEM WITH JC PENNY BEGAN.

THE $80.12 TOTAL ORDER I PURCHASED. IT WAS PAID VIA A PAYPAL GUEST AS MY DEBIT CARD PAYMENT WAS BLOCKED USING THE JC PENNEY WEBSITE. I INTENDED ALL ITEMS TO BE SHIPPED HOME DELIVERY ONLY. ONE ITEM ST JOHN BAY MID WEIGHT WHITE DENIM JACKET $27.99 PLUS TAX WAS SENT
TO THE CORONADO JC PENNY STORE 6600 MENUAL ALBUQUERQUE, NEW MEXICO 60 MILES AWAY FROM MY LOCATION, IN SANTA FE, NEW MEXICO, FOR IN STORE PICKUP.
WHEN I DISCOVERED THIS GREAT ERROR I ATTEMPTED TO CANCEL THE ENTIRE ORDER.

THE JC PENNEY ONLINE SYSTEM DID NOT ALLOW MY CANCELLATION. I CALLED JC PENNEY CUSTOMER SERVICE, ASKING THEM TO CANCEL THE IN STORE ITEM. AS I WAS NOT SATISFIED WITH THE SERVICE FROM JC PENNEY CUSTOMER SERVICE, MAY 1ST. ON THURSDAY, MAY 2, 2024, I GET AN EMAIL THANKING ME FOR PICKING UP MY ITEM!

THIS WAS A BOLD FACED LIE! I WAS NEVER PHYSICALLY PRESENT, OR SHOWED AN ID, AT THE JC PENNEY STORE IN ALBUQUERQUE, NEW MEXICO!
I MADE A BETTER BUSINESS COMPLIANT, ON WEDNESDAY, PENNEY OP CO LLC LIED THAT I WOULD RECEIVE A REFUND OF $29.99 A PAYPAL REFUND VIA MY ORIGINAL DEBIT CARD PAYMENT THIS NEVER HAPPENED. AS OF SUNDAY, JULY 14, 2024. I FILED A DISPUTE WITH PAYPAL, BUT MY CASE WAS DENIED, ON FRIDAY, MAY
3RD.

PENNEY OP CO LLC LIED AND TOLD PAYPAL I HAD PHYSICALLY PICKED UP THE ITEM !
PENNY OP CO LLC ATTEMPTED TO CONFUSE PAYPAL MY LYING THAT THE THREE ITEMS
UPS RETURNED TO JC PENNEY WAREHOUSE WAS REFUNDED. THESE ITEMS WERE NEVER DELIVERED TO ME AND RETURNED, FOR FULL REFUND. PLEASE SEE ATTACHMENT PROOF
PENNY OP CO LLC THEN LIED THAT THE ONLY ITEM THAT WAS DELIVERED TO ME VIA UPS THE LIZ CLAIBORNE WHITE DENIM SKIRT, WAS THE ST. JOHNS BAY WHITE DENIM JACKET, THAT I WAS AT THE JC PENNEY CORONADO STORE IN ALBUQUERQUE, NEW MEXICO!
TO ADD INSULT TO INJURY, I WAS SENT A TOTAL OF TWO BOGUS $30.12 PAYPAL REFUND CHECKS, WITH MY LEGAL NAME MISSPELLED ON BOTH CHECKS!

BOTH CHECKS HAD THE WELLS FARGO ROUTING NUMBER, THE SAME AS THE ISSUED CHECK NUMBER; BOTH CHECKS :
THE FIRST CHECK ISSUED MAY 6, 2024, THE SECOND CHECK ISSUED MAY 17, 2024, COULD NOT BE VERIFIED BY WELLS FARGO!

PLEASE SEE ATTACHED PROOF
OP CO LLC HAS VERY QUESTIONABLE, UNPROFESSIONAL AND VERY UNTRUSTWORTHY BUSINESS PRACTICES
I NEVER PICKED UP THE ST JOHNS BAY WHITE DENIM JACKET AT THE JC PENNEY CORONADO SHOPPING CENTER IN ALBUQUERQUE, NEW MEXICO. I NEVER PRESENTED MY VALID NEW MEXICO ID CARD TO PICK UP THE DENIM JACKET, NOR DID I NEVER RECEIVE A VALID REFUND OF $29.99, OR $30.12 PENNEY OP CO LLC

Hi there,
A few weeks ago (12/24) I bought a 32 piece cookware set for my new apartment. All of the pots and pans coatings have started to peel after a mere 1-2 uses while just simply boiling pasta and the coating pieces that come off in flakes from the pans as they peel get all through the food to the point I ingested some without knowing and have been having stomach issues since.

also think it should be said in case you arent aware the price of groceries is higher than ever and this situation caused me to lose around $20 in groceries, not including the groceries I had to use for the replacement meal I had to make.
So all in all this issue caused me a loss both in wasted time ingredients and money as well as the losing the ability to cook for myself until the issue is resolved which the timeline as stated to me was roughly 14 days via the rep I spoke to on the phone which I personally think is ludicrous.
When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally found insulting. No one should be stuck with defective products just because you make them $7 cheaper.
I cant imagine this is the creative positive experiences level of service you strive to provide to your customers, I personally think either providing me a replacement set (preferably a different brand at a comparable price) as returning this seems pointless seeing that its no longer feasibly usable and most certainly not in salable condition so Im not sure why would we need to go through the hassle and wasted shipping costs and carbon emissions from frivolous shipping (which I already had to pay an extra $9 to have it shipped in the first place when from my research the weight of the product compared to shipping requirements should not call for that) when I could just throw the product out myself as I assume youll be doing just that once you receive it. And save us both the time and hassle.

Im move than willing to provide photo evidence of the damage as well as me discarding the faulty product in good faith so you dont feel like Im trying to do some thing nefarious.
I personally think either providing a replacement shipped to me or at least providing me a credit in the amount of the price I paid (bonus points if my overpriced shipping fee is included in that as well, but I wont hold my breath) for the item I purchased so I could put that towards a higher quality set and continue supporting your business would be the best appeasement strategy. Depending on the outcome of this interaction I think I may be looking outside JCPenney for my needs in the future as this situation has started making me believe JCPenney does not care about their customers or the quality of the product they provide them.
Order number: 202336****318595
Item: Moda Fina Chef's Du Jour 32-pc. Kitchen Combo Set
Email: clintonmhill@***.com
Phone: 878256****
I look forward to working with you in finding a solution to this issue.
Feel free to reach out if youd like me to provide any images of the defective products.
Best,
CLINT HILL
**edit to add: I purchased this online and dealt with customer service online.

Submitting the review required me to attach a store so I just attached one around my area. The employees in the Monroeville mall location have nothing to do with this situation and I cannot speak to any of their personal customer services skills.

I placed an online order that never shipped. JCPenney never contacted me, reached out or updated me to let me know that my order never shipped.

Instead, they continued to collect monies for me for the item -- while the item never actually left the warehouse. They marked my item as "shipped" and it was not. When I called in to see where my item was, I was told that it was "never picked up" by the carrier. When I asked, how is it that other orders have been picked up except mine, they couldn't provide an answer and continued to try to shift the blame on UPS -- even though JCPenney has the item.

I asked to speak to a supervisor, given that the remedy provided was:

1.

We will refund you

2. We will recharge you, but for the "Same Price" (Why would it be for any other price, other than what I paid?)

3. We will give you free shipping, but cannot expedite it and it will be standard shipping

When I asked, well how do I know it will be shipped this time? Why do I have to be recharged again for this to ship?

Where is my original order I placed, or, why must I pay again to have the item replaced? I paid for two items that never came and never left the warehouse.

I spoke to the supervisor, Verisha from "Escalate Advocate" department. I was then told, the prior agent refunded me incorrectly, verified me incorrectly and if I didn't provide:

- My name

- Number

- Account Order Number

- Full Address

- Email address

I couldn't be helped, even though I provided all of that to the prior person. When I advised Verisha that I didn't have the order number in front of me anymore, Verisha told me that she couldn't "help me then", even when I asked if that information was not available after providing the other FOUR pieces of information.

When I asked Verisha to cancel the order and delete my account, Verisha rudely told me "You can do both yourself, is there anything else?". I asked her again, I need my account deleted and I can't do it. She continued to be rude, telling me she couldn't "do it". When I asked her to transfer me to someone who can, or provide the department that can, she flat out told me "I don't know and I can't help you".

I asked her numerous times, "if you cannot assist me, is there someone you can refer me to who can?". Verisha continued to double down on telling me that she cannot help me and to have my account deleted, I CAN'T. Verisha told me to "close" my account, just "log out" and don't place any more orders.

Shame on JCPenney. Providing someone with a "I can't" isn't customer service, as I've worked in customer service before.

Providing someone with a "I don't know, go figure it out on your own" attitude, when you are the employee of the company and an escalation point at that, is a problem.

Providing someone with a resolution such as "I can have you pay (again) for the same price you originally paid" is not a resolution. It's a given. Why would a customer pay any more than they originally did, when the vendor (JCPenney) dropped the ball? I'm the customer who paid my hard-earned money to JCPenney, while JCPenney never held their end of the bargain and delivered what I paid for.

I'm met with a grumpy supervisor, who seems to be one call away from checking out of JCPenney, as she refused to help me, provide me with help, or transfer me to someone willing to actually do their job and help.

When I confirmed with her, "So you can't help me and you're refusing to find someone who can help me correct?" she continued to double down, stating this is a recorded call, etc. I told her I would be filing multiple complaints.

I've also filed a complaint with the BBB, as well as reviews to let others know my experience. As a long-standing customer of JCPenney, this is no way to treat a situation. You should focus on hiring those who actually want to help.

We will no longer be spending any more money towards a company who is fine taking your money, but has a problem when it comes to accountability of holding up their end of the bargain.

I asked for the item to be reshipped as expedited, for the same price, since I'm the consumer that's been inconvenienced, waiting almost two weeks as of tomorrow for an order that never left the warehouse. Instead, I was met with a "Unfortunately" after every sentence, no understanding, no actual solution beyond recharging me (again) and being told to figure something out on my own, by an employee working in the "Support" team.

Also, if JCPenney is unable to delete my account and what Verisha said is true, that there is no "way" and I just have to "log out" please point me to the documentation stating that. Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything".

Unacceptable.

Shame on you, JCPenney. Your employees are dishonest, unhelpful and unwilling to assist actual consumers who have gotten the short end of the stick.