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I made a appt for 3:30pm at the jcpennys in king of Prussia malI got there around 1:00pm they told me it was a hour and a half wait which was fine because I came early. At 4:00 I was told it was 3 more family's ahead me when my appointment was at 3:30 at 4:00 they...
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1.0
#1019804
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I had an appt today 2/20/17 with my two grandkids I had to wait 45 minutes for my appt, when I finally got in to get the kids pictures taken I wanted to pose them in ways that I wanted to but the photographer sat them a different way. She started off with the two kids...
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Anonymous

Super pissed off I had an appointment today 3/26/17 at 3:30. It is now 4:38 and I still haven't been seen. A customer walked in at 3:37 and went before me. When I asked about it I was told the...

1.5
I didn't like
  • Lack of experience of employee
  • Lack of holiday backgrounds
  • Long wait time
#1011408
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We had a large group (12) session as last customer of the evening. The woman taking the photos did not have an artistic eye. All she cared about was that everyone was looking but not framing the shots or adjusting poses. As a result the large group photos were...
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1.0
I didn't like
  • Quality pressure to complete review and order bait and switch
#994824
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Pictures Review

#1022789
2.3
Felt rushed they took 15 shotssaidthats all they do i was in there for 10 12 min complained they said i could reschedule another appt but does amy one realize its not that easy with getting 2 kids 20 months ready whether how many shots they should make it feel more professional very disapointed i go 2 times a year was very unhappy with service
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Jcpenney Portraits Child Photo Service Review

#1018529
1.0
Photographer would not use the backdrop( dark) that I requested. Kept changing it . Did not want any props but kept bringing them into photos. Scared my granddaughter. 150.00 later, I could not get retakes. Photos actually look like my 4 yr old grandson took th with his Batman camera. Never use them again on Austin ,Tx. How difficult is it to use one background and one bench.
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Jcpenney Portraits Customer Care Review

#977651
I arrived to my appointment several minutes late because their elevator was broken. I had to take the escalator and I have a special need child. They refused to see me even though it was not fault. They were very rude and unprofessional.
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Delivery Service Review

#972056
My portraits were beautiful. I paid extra for expedited delivery for a specific event and still haven't received them. The excitement I initially had died when I realized o ordered all these beautiful photos with no one to give them to, because the event is over!
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We just had our sons 1 year smash cake pictures taken at the JCPenney studio at Roosevelt field mall and the pictures were a great disappointment!! We had coupons that we used but for what we got.. it was still overpriced. First off we had a 4pm appointment and were...
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I was wanting a picture of our family with our 3 dogs and made an appointment with JCPenney Portrait studios at the Meadows Mall in Las Vegas online. It had a note to call if you have pets, so I did and they confirmed everything. They also called to remind me of my...
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1.2
I didn't like
  • Customer service
#979946
Reply to reviews
Probably the worst experience I've ever had in a portrait studio and I've been to many like picture people, simply portrait etc. this place is unbelievably ***. I booked a session for 5 people including 2 babies. We were only 6 minutes late only because I had to wait...
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we had an appointment at 4:30 and said we had about an hour and half wait because they were running behind , bad customers service ,rude photographer named cassandra at the main place in santa ana they take in walk ins ,and the people that actually call to make an...
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I wrote the following complaint a week ago and was told she would look into my concerns - still waiting! We had a cousins photo shoot on Sunday 12/04. I had my 3 daughters and my niece all age 5 and under. It was going to be a Christmas gift for my mother and aunts. I...
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I went there yesterday to take pictures for my kids. It was a nightmare. I wrote a complaint to the company. The photographer was impatient and rude. His name is Jim. My kids are 3 and 2 ish. He expected them to sit and pose. They were considered "noncooperative"...
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Contact Jcpenney Portraits

Headquarters Address:
11000 Viking Drive, Suite 400
Eden Prairie, MN 55344
Phone:
(800) 345-6019
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Companies similar to Jcpenney Portraits

Disrespectful employees, worst time management, very rude and arrogant treatment to customers, showing racism to customers. What not to add? Jcpenney portrait studio in buckland hill mall, Manchester, ct is the worst place to go for your valuable moment to be captured....
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