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JCB

JCB

www.jcb.com
What is your customer experience with JCB?

JCB Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

JCB has a 1.6 star rating from 6 reviews and overall customer sentiment is negative, with repeated reports of poor customer service, slow parts support, frequent breakdowns, and high price levels.

Key Takeaways for Future Customers

  • Check recent JCB reviews and service availability in your area before purchase.
  • Expect potential delays in parts and warranty support and verify pricing and billing terms up front.

Negative Feedback / Risk Areas

  • Frequent mechanical failures and repeat repairs.
  • Poor response from customer service and dealerships delaying parts for weeks.
  • High service and parts pricing with complaints labeled as JCB customer complaints about billing.

Positive Feedback

There are virtually no positive reports in the provided reviews; customers repeatedly warn others not to buy and cite unresolved service issues.

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Media from reviews

JCB - Bucket crake exchange isshu
JCB - Bucket crake exchange isshu - Image 2JCB - Bucket crake exchange isshu - Image 3JCB - Bucket crake exchange isshu - Image 4JCB - Bucket crake exchange isshu - Image 5JCB - Bucket crake exchange isshu - Image 6JCB - Bucket crake exchange isshu - Image 7
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Show reviews that mention
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Sue B Lqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brainerd, Minnesota

We have replaced the pins and bushings...

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AI Highlights
  • - Pins and bushings replaced 4 times; a new shaft and 12 bolts keep breaking every 4–6 hours, and the warranty appears to cover only parts.
Updated by user Apr 24, 2026

Never got back to me . They won’t fix it!

Original review Apr 18, 2026

We have replaced the pins and bushings 4 times, a new shaft, and 12 bolts that now are breaking every 4 to 6 hours. I thought there was a lifetime warranty on the boom?

Apparently, it's the lifetime of replacing parts. I tried Loctite, welding, and everything they told us to do; it's hard to get anything done when you are always fixing!

User's recommendation: Don’t buy a JCB!

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Sue B Lqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Nobody answers

Updated by user Apr 18, 2026

Do not buy a JCB!

Original review Apr 03, 2026

Bought a JCB teleskid. I've been waiting for 2 weeks for parts. We have 400 head of cattle to feed, and now there's no skid loader to feed them.

Preferred solution: I need my parts so I can use it!

User's recommendation: Don't buy from JCB

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Pravinkumar m Bym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not supported for purchase

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AI Highlights
  • - Hubli main branch JS-205 sales support unavailable.
  • - There was no delivery from Cholan Finance last year.
  • - I called at 8:45 PM; there was no answer.

Last one year I ready to purchase JS-205 but not support Hubli main branch sales main man and last year purchasing DO is ready to cholan finance but not give a machine DO date is dude it is intentionally delay to that time I understand. And today I call 8:45 p.m. at the sales officer not pick a call same moment is intentionally start take care customer said and hi promise lost year my ex 70 2012 machine take exchange 9 lake I stop stil in shingavi near please take well well decision I am already 5 number tata machin and 1 js 140 oner

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Param P Xaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gaborone, South-East

Not proper response from the company

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AI Highlights
  • - The reviewer reports poor customer service from JCB.
  • - They advise against buying any JCB product and say no action was taken on their request.

Please don't trust the JCB company. They do not have the best services for the customer, so please don't purchase anything from the JCB company.

I am one of the customers of the JCB company.

Nobody is taking any action on my request and complaint. Please, please don't purchase a JCB machine.

Loss:
$50000

Preferred solution: Full refund

User's recommendation: Don't tell about you that you are nurmber one in the world and please don't make fake promises with customer

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Pravinkumar m Bym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase not support in Hubli prn JCB

AI Highlights
  • - Sales head Prn JCB Bhubli did not attend calls.
  • - He promised JS 205 at 49.5 lakh.
  • - He offered Ex 70 2012 for 9 lakh and 45-day finance.

Not attend call and not came communication sels head prn JCB bhubli and he promised last 12 mant given js 205 for 49.5 lack and exchange my ex 70 2012 model 9 lack I arenge that time do for cholan finance it's time 45 days is dived this type behave how can come customer in purchasing JCB excavator

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Ritu R Ptt

Service centre complaint

AI Highlights
  • - Patliputra JCB Service Centre AMC charges are unlimited.
  • - Service charges are high.
  • - I want to sell my JCB due to service issues and prefer another JCB.

The AMC charge at Patliputra JCB Service Centre has no limit. The service charges are very high.

Mahindra Chauhan, the service manager at Patliputra, is not responding to the technician's complaint by the customer.

I want to sell my JCB due to service issues. I prefer the JCB from another company.

Preferred solution: Q

User's recommendation: JCB service not better

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Resolved
SarahBeth W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Complaint on pricing

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AI Highlights
  • - Parts are priced three times higher than elsewhere.
  • - Shipping charges are double what they should be.
  • - Please call me to resolve this.

Every single time I order a part it is at least three times more expensive than any other part anywhere else. Then add on shipping which is double what it should be. This is not okay this is not how the real world works and I expect a response by phone call as to how this is going to be remedied.

Preferred solution: Price reduction

User's recommendation: Don't buy jcb

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Divyraj P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Petlawad, Madhya Pradesh

Bucket crake exchange isshu

AI Highlights
  • - No reply from company yet; sales and dealer unreachable.
  • - Machine may break; bought for mining.
  • - Company asks 25% payment; bucket under warranty.

Sir Mara bucket (100) hours Se carak he abhi tak company ki side se replay ni aaya he nd sir sellsmen or dealer phone recover nhi kr rahe he hmm badi problem me he sir machine breakdown hone wali he mene maininig ke liye machine purchase ki thi sir company mujhe 25 % payment pay ka bol ri he or bucket under warranty he usko bad Sad

Loss:
$25000

Preferred solution: Exchange my machine bucket with 100% goodwill

View full review
Bablu C Lbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not proper services in jcb

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AI Highlights
  • - Machine has been broken for 13 days.
  • - Oil leaks from swing motor.
  • - Dealership responses unsatisfactory.
  • - Hope remains for company help.

My machine is having breakdown since last 13 days, no satisfactory answer has been received yet. Oil is coming from the swing motor.

I am tired of calling the dealership. There is no solution from their side yet.Now there is more hope left from the company, maybe someone can help, I will be grateful to you.

User's recommendation: I have not seen such poor service in the last 10 years, so I would advise everyone not to take it.

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Dhaval J Guv

Jcb engine problem

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AI Highlights
  • - Machine is unwanted and faulty; customer wants a replacement or a new model due to ongoing issues.

I am from India gujrat. don't need a machine at all.

We have given such a bad machine. As much as we did not run the machine. His problem has come so much. Not for 4 months, he is getting so much work done.

I don't want a machine. You take a machine from here.

Otherwise, I would have come and kept you in your Yamtraman. I want a new machine, I will not take it in the same machine.

Preferred solution: Full refund

View full review

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