JB Tools
JB Tools Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JB Tools has a 1.2 star rating from 5 reviews with overwhelmingly negative sentiment; consumers cite high price levels, billing and refunds problems, and poor customer service in many JB Tools reviews.
Positive Feedback
Some buyers say the seller fixed a listing error, but positive remarks are rare.
Negative Feedback / Risk Areas
- Frequent JB Tools customer complaints about unresponsive customer service and slow or missing refunds.
- Reports of products listed incorrectly, sold used as new, or arriving defective.
- Complaints about billing, shipping charges, and lack of accountability on returns, which may affect auto-ship or similar orders.
Key Takeaways for Future Customers
- Expect difficulty reaching support; confirm return policies before buying.
- Document packages and inspect items immediately to support refund claims.
- Consider alternative sellers if billing transparency or product condition is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JB Tools has a 1.2 star rating from 5 reviews with overwhelmingly negative sentiment; consumers cite high price levels, billing and refunds problems, and poor customer service in many JB Tools reviews.
Positive Feedback
Some buyers say the seller fixed a listing error, but positive remarks are rare.
Negative Feedback / Risk Areas
- Frequent JB Tools customer complaints about unresponsive customer service and slow or missing refunds.
- Reports of products listed incorrectly, sold used as new, or arriving defective.
- Complaints about billing, shipping charges, and lack of accountability on returns, which may affect auto-ship or similar orders.
Key Takeaways for Future Customers
- Expect difficulty reaching support; confirm return policies before buying.
- Document packages and inspect items immediately to support refund claims.
- Consider alternative sellers if billing transparency or product condition is important.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem
I don't understand why my JB Hunt account is not working, and they haven't given me a good explanation. it's been almost a year and a half
Hello My name is Jeff my order# 921621, Goodall JP-12-100** ** Volt Lithium Cobalt 10,000 Amp Start All Jump Pack. now the jump pack doesn't work unable to charge.
how about repair? please let me know Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service for returns
Unable to speak to a live customer service representative and no response from company to messages or emails.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livonia, Michigan
Listed as one six pack when in reality it was one total
I ordered a six-pack of magnetic stud finders, but instead of receiving a six-pack, I received only one. When this was brought to their attention, they simply said that they changed the listing but were not sorry for the fact that I spent approximately three times as much for one, considering the shipping costs. They did not offer any compensation.
- Say they fixed their listing
- Buyer beware if they list it incorrectly you will pay the price they will not stand behind their listing
Preferred solution: Price reduction
User's recommendation: They will never get my money again apparently one six pack is one item so if you ever buy a six pack of beer and they hand you one can I guess you're supposed to just get over it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livonia, Michigan
Worst customer service possible
I bought a product from them that is defective. They say the item is outside the return window and it is just barely.
I had no way of knowing the product was defective until we had a hard rain. I immediately contacted them to let them know I received a defective product. Instead of making it right, which they have the discretion to do, they only say it's outside the return window.
Even if it is outside the return window, they could, at the very minimum, replace the product. This is some of the worst customer service I've received in a long time and I would never buy another product from them again!
- Sell defective products
Preferred solution: Exchange
User's recommendation: Don't buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSold an item as new that was used and damaged.
I'm only sorry you have a negative one rating. They sold me a 'new' nativity that was returned and resold to me with broken pieces.
The previous victim had written them a letter and it was still in the box. If this is how they conduct business, they should be removed from Amazon.
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THIS COMPANY.
Ithaca, New York
Broken tubing and camera
Been almost an hour and haven't heard back, yet. Haven't even submitted my claim, yet. The camera on the video scope broke.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping problems
I paid for overnight night shipping for 48 dollars on Saturday at 2am and my package coming Wednesday and want some answers or my money back for shipping
Preferred solution: Price reduction
Whitstable, Kent
I want a refund
I bought them for my firm but thay won't pay me the money back so I don't need them now I haven't even opened them still in the box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on return of order # 850272
I have tried calling them repeatedly. I never get any one on the phone.
I guess I'll have to contact the Texas Attorney General's office. This is so unnecessary and for sure no way to do business.
I returned the MX 808 tablet on 08/22/2023 my order # is 850272 I have USPS confirmation that the tablet was delivered to your place of business. Since then I have not received anything from you about my refund.
Please let me know when that will be. Thank You.
Preferred solution: Full refund
Mansfield, Texas
Refund
I still havent heard from JB Tools regarding my refund. What do I have to do? Ive been a mechanic for fifty years I cant understand this refusal to talk to me on the phone or simply refund my money.
User's recommendation: No not do business with this company. I’ve used JB Weld for many years I didn’t hesitate to order the tablet. I guess that was my mistake.
Shipping information
No one to answer the phone. Website does not list who the shipping carrier is for their products. All they want to do is promote that or extend protection and get paid the money when nothing happens.
User's recommendation: Think twice when you plan to do business with this company
Companies Similar to JB Tools
National Tool Warehouse
ToolWEB
Tooltopia
“Ordered a portable wheel lift on 6-30-2021 called 7-13-2021 said my address was wrong did not send it my...“
Best Buy Auto Equipment
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.