Jaztime Jewelers Reviews
Jaztime Jewelers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 5 reviews; sentiment is negative with repeated reports of rude staff, unanswered calls, bait-and-switch pricing, and problems obtaining refunds in Jaztime Jewelers reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching customer service and verify phone contact before ordering.
- Be aware of a required non refundable deposit on some purchases and confirm refund policies in writing.
- Document orders and communications because Jaztime Jewelers customer complaints mention pricing changes and order issues.
Negative Feedback / Risk Areas
- Rude or unresponsive staff and hostile responses to inquiries.
- Allegations of false advertising, unavailable stock despite online listings, and last-minute price changes.
- Refunds refused or delayed and disputes over order fulfillment and condition of items.
Positive Feedback
Some reviewers noted better value compared with competitors, but positives are rare and overshadowed by service and refunds concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 5 reviews; sentiment is negative with repeated reports of rude staff, unanswered calls, bait-and-switch pricing, and problems obtaining refunds in Jaztime Jewelers reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching customer service and verify phone contact before ordering.
- Be aware of a required non refundable deposit on some purchases and confirm refund policies in writing.
- Document orders and communications because Jaztime Jewelers customer complaints mention pricing changes and order issues.
Negative Feedback / Risk Areas
- Rude or unresponsive staff and hostile responses to inquiries.
- Allegations of false advertising, unavailable stock despite online listings, and last-minute price changes.
- Refunds refused or delayed and disputes over order fulfillment and condition of items.
Positive Feedback
Some reviewers noted better value compared with competitors, but positives are rare and overshadowed by service and refunds concerns.
Media from reviews
Bellefontaine, Ohio
Frustration
I am interested in a watch at the price they have it for and wanted to ask a few questions before purchasing. But I cannot find a phone number to call...guess they don't want my business!
User's recommendation: Avoid because of not being able to talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRose gold Daytona watch purchase
- - A sales rep should contact us to check the Rose Gold Daytona availability.
- - Please reach me at 516 508 **** to arrange purchase and ensure no problems.
Good morning...please have a sales Rep contact us as i am trying to purchase a Rose Gold Daytona online and needed to know if it's available and more details!! Please reach me at 516 508 **** !
I would like to buy this Rose Gold Daytona and want to make sure i will not have any problems
Preferred solution: Please have a rep call me !! Like to talk to sales associate to go head and order the watch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer#110619, please confirm
Hi
I would like to cancel my order nr Your order #110619, please confirm in writing regards
Timo Unterberg
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRUDE Not Interested in doing business I was prepared to drive down to Newport
- - I was ready to buy a $14,000 watch, but they asked for a $1,000 nonrefundable deposit.
- - Kate was rude, hung up, and I will take my business elsewhere.
Not Interested in doing business I was prepared to drive down to Newport Ready to buy a $14,000 watch from them they wanted a non refundable deposit of $1000 for a watch that I looked at on the Internet I asked if I did not like the watch if it could be changed for a different one and Kate said no I would lose my deposit Kate was super rude and hung up on me never ever sent me an email and never ever called me back I dont think they need anybodys business . Im taking my business elsewhere as I would prefer to pay a little more and find a business that appreciates my business and my money ErrolPerling
- Better value
- Better calue
- Non refundable deposit
Preferred solution: Let the company propose a solution
User's recommendation: Price doesn’t matter go to a competitor they do not want our business in the
Saratoga Springs, Utah
Dont' Bother
- - Tried to order from their website over the past few years.
- - They advertise watches they don't have; prices may differ; false advertising; go to DavidSW.
Tried to order from their website a few times over the past few years. Looks like they advertise watches they don't have since no luck in getting one actually purchased at the advertised price.
When I called, they would say well, we can check and see if it's in stock, but may be at a different price. This is now way to sell watches or any other product ...I'd call it false advertisement as a watch that shows available should be available and at the price it is advertised on the website. Bad experience more then once ...
DO NOT BOTHER. Go to DavidSW instead.
User's recommendation: Don't Bother
Racist and rude customer service!
- - Disrespectful staff; price changed before payment.
- - Rude call; they hung up without explanation and a worker is accused of racism.
Very disrespectful guy that works there. They agreed on a price and then decided to change their minds later at the last moment before payment would be made.
Call to discuss what happened, and the guy used a rude tone and hanged up the phone without explanation!
Stay away from this business because they will either try to scam you, be indecisive with pricing, outright rude with assisting a customer. The little boy working at this store needs a lesson in manners and need to stop being racist!
User's recommendation: No, I would not recommend at all!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude company
- - JazTime replied with a rude insult.
- - Staff did not answer questions about the year and cash price of a 43mm Sea-Dweller 2-tone after emails.
JazTime replied: "I don't want u as our customer *** off"
Very unprofessional and obscene online staff, 0 stars if it was possible. I sent multiple emails today, trying to simply acquire the year and a cash price of a 43mm Sea-Dweller 2-tone.
It seemed simple enough, but they would not answer my questions. How difficult is it to answer a customer!?
After I commented that I would be making negative reviews based upon my experience, I received the above response. Thank you for proving my point!
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this place.
Hartford, Connecticut
Rude and shady business, did not deliver the Rolex I purchased.
- - Order #104956 for a Polar Explorer 2; unavailable.
- - They offered a white Explorer with no box/papers for $1,000 extra.
- - Rude, unprofessional staff.
I would not buy from Jaztime.com
I just had a horrible experience with this company. I placed an order on their site for a Polar Explorer 2.
I received a confirmation of the order and called to get the wire transfer instructions. The person who answered asked for my order number then said they do not have the watch I ordered, a Rolex with Box and Papers for order #104956. I asked how that can be, that they do not have the watch I purchased on their site. He said he does not have that one, but does have a black face.
I said I wanted white. Then he offered to fulfil the order with a white Explorer with no box or paper for ONE THOUSAND DOLLARS more. I said I was not interested and this seems suspicions. The then started cussing calling me all kinds of rude things.
They sold me a watch they did not have and wanted to replace it with a lesser watch for more money and I am the one who gets cussed out?
Extremely unprofessional and very shady business. Spend your money elsewhere.
User's recommendation: Spend your money elsewhere
FRAUD
- - Brand-new Rolex bought for $11,000 is defective.
- - Staff blamed the customer.
- - Customer plans to file state and federal complaints.
STAY FAR AWAY! I bought a brand new $11,000 Rolex from this store only to find out it’s defective.
When I called to find a resolution, the dufuss who answered tried to blame the issue on me!
I will be filing state and federal complaints against this business! This is FRAUD!
Preferred solution: Full refund
Completely dishonest watch sellers
- - Bought a US$50k AP Royal Oak from Jaztime; it arrived with a $2.5k markup.
- - Pushers failed; AP says damage, not warranty; Jaztime says pay.
Completely dishonest watch sellers.
Background: Purchased a US$50k AP Royal Oak Chronograph in Rose Gold from Jaztime. When it arrived, I realized all they did was drop shipped from another dealer and charged an additional US$2.5k on top of the invoice. No problem, as I understand that's how they make their money.
However, one of the pushers was stuck and not working. So I called them immediately, took pictures, took videos, and sent it to them.
They said no problem, they will deal with it.
Only, when they got back to me, they told me to send to AP for warranty. So I did.
AP then tells me that the pusher was not a warranty issue but that someone had banged the pusher.
Of course, I told Jaztime this. Their response after a week of no responding?
Pay for it yourself.
They never verified that the watch was in mint condition (which I had purchased a brand new watch), and told me it was my fault, that I didn't know how to use AP!
I have 5 AP watches and never had these issues!
For spending $50k, this is the level of service.
I am out $5.5k because I bought a watch from Jaztime.com
I sent 7 emails and called over 5 times and they just ignored me!
Don't do it, and go to other reputable dealers. These guys are a joke, they don't stock inventory - in other words, you'll find cheaper prices and better customer service from everywhere else.
Not sure how someone who deals in high-end watches can treat customers who spend so much money like that.
Go to Jaztime.com if you want to be ripped off. Don't be fooled by their videos - they are only there to help them appear trustworthy.
Preferred solution: Let the company propose a solution
wow, I am also looking into buying a $52k rose gold royal oak with them and now reading this review really makes me 2nd think about this since is not a small amount. As a customer I agree that if the watch stated brand new the seller should back up the statement 100% and take full responsibility to anything that goes wrong with the watch, any reputable company will at least back this for at least 1 year if there's a mechanical failure to it.
Replying to
Bad service/ liar
This company is a bunch of liars, scam artist and they Mixed and match china parts in Luxury watch. Whatout
Short Review on January&nbs-05:00;21,&nbs-05:00;2017
Horrible thieves do not buy from them
Do not buy from Jaztime Newport Beach, CA
- - Written deal with Chris to trade 4 Rolex for a Panerai 243 and $2,000 was not honored, $100+ insured shipping costs, refund promised in 2-4 weeks.
This company is a bunch of liars, scam artist and they will commit to a deal and put it in writing then back out of the deal later. This is the common bait and switch tactic.
Stay far far away! I called spoke with Chris we agreed I would send him 4 Rolex and he in turn would send me a Panerai 243 and a check for $2000.00. I had my secratary package the watches and buy a label to ship them to him. I later called back to confirm and was told they would not honor the deal regardless that it was in writing and I had a copy of it.
Not to mention I had already spent over 100.00 in a postage because of insurance that i am stuck eating.
However, Chris was kind enough to remind me I could apply for a refund in 2-4 weeks. These guys SUCK!
Preferred solution: Full refund
Feedback Extortion:
Customer misrepresented his two Rolex Datejust as newer by 10 years, says it comes with box/papers when they had box only and no papers. His third Rolex Datejust he did not disclose it was a midsize as opposed to his stated full size 36mm.
All three watches had no papers. When asked for proof of purchase, customer refuses and will not disclose where he purchased, doesn’t know any of the history. Has a fishy story about how he got the watch as a gift. Did not have appropriate knowledge of his 3 Rolex’s.
When asked for serial number would not disclose. Very suspicious for stolen Rolex.
Insists that we take his three watches plus $3000. We refuse service and decide against the deal all together after all the misrepresentation.
Customer threatens to leave negative feedback if we don’t buy his 3 watches. Customer never sent watch, we never took payment, we never sent watch. No transaction between Jaztime and this customer, thankfully stopped.
Unreasonable customer that will only be happy if he gets his way.
Bottom line:
Business declined on the basis of suspicious stolen Rolex, no proof of purchase, unreasonable demands
Terrible experience
- - Verbal agreement; paid via PayPal; address omission changed type.
- - Ken blocked calls; funds moved from PayPal to bank refund, causing a 3–5 day hold.
Made verbal agreement over the phone, sent funds via PayPal goods and services. Payment came across as payment for services instead of goods.
PayPal admitted that the address was accidentally omitted which would make it a services instead of a goods purchase. Called PayPal, they offered to fix the problem immediately so that Jaz Time would have their money and could ship the watch that day but Ken of Jaz Time refused to take the calls from PayPal or myself. He went so far as to block my phone number so that I could not contact them. If that wasn't bad enough, instead of refunding our money from their PayPal account, in which we would have the funds immediately, Ken decided to remove funds from the PayPal account and refund using his bank account through PayPal, which ties up the money for 3-5 days.
They have use of our money for several days interest free. I am not a bank!
The date was Friday the 14th. Did they use our money to make payroll?
Wont refund my money on luxury watch
- - The watch arrived in poor mechanical condition; refund was denied and it was refurbished without consent.
Jaztime Jewelers of Irvine CA refuses to refund my money on a luxury watch that I purchased from them. Despite verbal assurance ahead of time (pre purchase), the watch was found to be in poor mechanical condition.
Upon their request, I gave them one chance to fix the watch. The watch was then mailed back to me yet again in poor mechanical condition. I sent the watch back (again) with written, explicit request to refund my purchase price. Jaztime refused.
Jaztime instead (without my prior consent or knowledge) then had the watch refurbished.
Jaztime then, against my explicit, written wishes, mailed the watch back to me. However I no longer want the watch, I want my money back
I didn't read anywhere that you disputed the claim that the watch was in poor working condition. Do you dispute that claim or no? Selling the watch "as-is" and disclosing that it's a piece of *** are not exactly the same thing.
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Why did you feel the need to call them? Why did they need to know you were coming?