Jayco

Case# 759882

Last 4 0f VIN # 6N0A3379

2023 JAYCO PRECEPT 31UL

Dear Jayco Manufacturer,

We regret to inform you that we will no longer do business with Chesaco RV of Joppa, Maryland 21085. The lack of professionalism and ineptitude in handling the repairs has left us with a negative impression of the dealership.

We are frustrated and disappointed regarding the lack of repairs or replacement for items we paid for (June 12, 2023) with our new RV. During the inspection and delivery of our vehicle, several concerns were found and reported. The General Manager took the report, and the Service Department did not resolve issues no matter how long the RV was onsite or returned for repairs (multiple times).

The summer escaped us, and we could not enjoy our new RV. We were angry because we saw the Service Department did not fix the issues each time the vehicle was ready for pickup.

Please provide a dealership near Perry Hall, Maryland, 21128, to fix all RV issues.

The list of items is under warranty. Photos are attached.

Issues/Concerns:

1. The air conditioner puts lots of condensation on the floor when it is on.

2. Dinette's seat has a rip in the center (behind the vehicle's passenger side).

3.

Dinette's back support cushion does not adhere to the backing.

4. The frame around the headlights does not adhere to the RV's front.

5.

The window blind has fallen and cannot be reinstalled (above the televator).

- Cummins fixed the generator a weeks ago (with the help of Mr. Phillip Cusic).

I hope to receive a prompt response and look forward to resolving this matter soon.

Sincerely,

Stephanie and Eric Johnson

Perry Hall, MD 21128

I bought a 2021 Jayco Pinnacle 36FBTS from Affinity RV in Prescott AZ. I totally understand that when you buy a house that goes 70 mph on the road you will have problems.

The first year I brought it back for some repairs it took them over two months to get the unit back to me. Once I got it back I had to fix what they threw together. I paid over a $100,000 I would think I would get good service like I was told when I bought the unit. On 6/8/2023 I had an appointment to bring my coach down to Affinity again and get some more issues repaired.

Long story short after two months I had to go to the CEO of Bluecompass rv who now owns Affinity before they got anything ordered. I had 8 items on the list and as of today only 6 of them have been repaired on this Monday. 3 1/2 months later and still waiting sorry but that is just not right. The reason I am writing is because Affinity is waiting for Jayco to give them the okay to repair my rear axle.

So let me inform you of the issue I am having with the rear axle. I only have 2800 miles on this unit and the passenger side tire on the rear axle had worn off on the inside of the tire and the tread that was left looks like it was ripping. The driver side rear tire is starting to do the same thing but not as bad. I have pictures or the rear suspension and you can see the tweaking of the rear suspension and the front suspension is straight.

I also have pictures of the tires. I also have emails going back and forth between Affinity, Jayco and myself. The front axle and tire looks perfect no uneven wear. Something is wrong and Jayco keeps asking for the same information from Affinity and no answers.

This is just not right to only have 2800 miles on the unit and spending my retirement money on a camper to travel across the country and we cant. Because Jayco will not take care of there customer. I dont understand it seems like Jayco is dragging this out to get past the warranty. I bought the extended warranty and still no progress.

Is this a representation of what this company I dont think so. I have heard really great things about Jayco going over and above to make satisfied customers. I just dont know why Jayco is doing this to me. Please please please I need to talk to someone with authority and who can make decisions.

I dont want to spin my wheels talking to someone that cant make things happen. Im asking for help Please my name is Ed Donahue and phone number is 928-715-**** thank you

I bought a new Jayco Redhawk from Affinity RV (now Blue Compass) for $145,000. It was delivered damaged which wasnt disclosed prior to sale.

It was in the shop 6 weeks for repairs for a crack over the door. The door has never fit right, wont close tight or pops open. Cameras quit working, levelers quit working, wall panels warped and covering came off, front burner on stove frequently fails to light, CO detector intermittently goes off. Ive owned it for 16 months and its been broken down for over 6 months.

The dealership doesnt care and the company doesnt care.

I written Jayco, Affinity/Blue Compass, Lemon Law Attorneys and many negative reviews. No one cares.

Several problems going back to March 2023 when we bought our $133k RV from Great American RV (GARV) in Memphis Tennessee. Its currently October 2023.

Still not resolved. Getting the runaround. This includes selling us expensive electronics we didnt need because they were already integrated in our RV. And they have repeatedly refused to refund us for this.

We would like a refund for the electronic part (a router) that cost us over $400. They misled us by telling us we needed this part. Its still new, in the box & unopened. Taking the part back and refunding us for this poses no risk or loss to their business.

They can resell it. Its current technology. The entire experience with GARV Memphis has been difficult, disappointing and frustrating. It took us 8 hours to take delivery of our new 2023 RV, which we made a deal on and bought sight-unseen online.

Several things were wrong with it which took forever to resolve, some of them are still not resolved. Probably wont be buying from this dealership again.

after 15 months of owning with isssues from day one...now the refridge had another issue but it wasnt the fridge. it was from the manufacturing at jayco when building with the workers that are non educated or trained to do the work.

the fridge would not stay lit on propane and to find out it was the propane hose being pinched under the slide out going into the fridge that was not installed per standards by hiring people off the street to to the work that are not certified to build rvs.

it was fixed under warranty but this is the like 20th issue of non approved inspection work that should be done at the manufacturer before it is sold to the consumer. in my opinion Jayco is selling refurbished rvs and equipment.

We are well seasoned Rvers and campers of any years and were looking for a substitute small tow behind for short trips into areas where we could not get to in our motorhome. We were well warned about buying a new camper due to poor workmanship, so we choose Jayco, which we considered okay quality, bought the their 2023 Flight Baja 18RB.

Did our first trip and just so much just fell apart, like 12 serious problems, so bad that we were lucky to limp it home and back to Camping World of Albuquerque, then the fun and BS games started with us in the middle, which looking back now is pare for the course for both Camping World and Jayco to BS their client for as long as they can, in hope they give up, and yes, we gave up as we will not stoop to either level of deceit and lies. We are disgusted that Jayco and Camping World do this so many people, when I read reviews, shameful and so deceitful and I hope many read this review to avoid them being caught in the same trap we got caught in.

We got rid of this trailer at great loss and we will never do any business with or have anything to do with Jayco or Camping World ever again. For those who read this review, be warned !

Had this camper app. 2 months when power failed.

No breakers thrown so on cycling power again, external electrical sparking/arcing witnessed and burning plastic smell noted. Had to retain an independent repair service as towing to dealer would have been on me. Repair tech found main internal power cable pinched, wedged and melted so badly he couldn't remove it having to cut above and below, then placing new cable, conduit and junction box. Jayco "customer service" cited their "warranty" when I stated the repair tech said this was clearly manufacturing defect and were oblivious to the real potential danger.

They agreed to reimburse the costs I incurred but made it seem they were doing me a huge favor.

Totally angry and would not have purchased this had I known 3 months ago. Any suggestions??

I purchased a 2024 fifth wheel ROLK and been sitting at the dealer to be fixed. Jayco not providing the parts I.

A timely manner. I would not recommend buying a jayco. This the last reply I received from the dealer. " So, we are still waiting on parts to get in.

The wall panels are the main ones. There is no ETA provided by the vendor.

When we have the parts we can get it done pretty quickly, but until then I don't have an accurate timeline."

Jayco should tak ownership of their poor craftsmanship by either providing me a unit that is acceptable or get the parts to dealer so it can be fixed soon than later. 8+ weeks are unacceptable.

Bought brand new 2023 Seismic. With in days of driving it off lot to the campsite...multiple leaks under & in bay, under kitchen sink, toilet and roof, electrical issues, "decorative screws," appliance issues, multiple door issues, A/C problems.

Had to wait months to even get it in to be worked on. Took getting a lawyer for Jayco to return our calls. Ended up with a new roof, new end cap, new A/C (which broke days later), new fridge, new side and back ramp, frame was re-squared and multiple other issues fixed. Now it's back in the shop for more problems.

I started a blog if anyone wants to read all of it, it's still on going. Nightmarerv.com