Jayco
Reviews and Complaints
Very unhappy
Preferred solution: Full refund
Water leak
User's recommendation: Email or call jayco directly. Don't wait for the dealership to do it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaPoor warranty
- Nice unit
- Treatment after the sale
Preferred solution: Let the company propose a solution
User's recommendation: Try other brands
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Poughkeepsie, New YorkRegulator
You dont answer the phone ,Dealer ship we bought the Rv from dont help you us once they get the money they dont help you either . I have a recall on my unit I cant get anyone to fix it so this year I cant turn my gas on because the camper could blow up so how do I heat it and how do I cook .
I need new thermostats so tell me what would you do if you cant get anywheres with you or the dealers I have a 40 ft Jayco jayflight bungalow how am I supposed to bring it to the dealer I took out xtra service contract no one cares they just want your money . So dont buy a Jayco and dont buy Albany Rv I should have learned my lesson the first time .
User's recommendation: Don’t buy a Jayco they don’t stand behind there unit and don’t buy from Albany Rv they get the money and then they don’t know you after that .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Birmingham, AlabamaStolen RV, Desperate for some help.
I am not a pissed off customer but I do have a request. To make a long story bearable.
I had a 30" 2012 Jayco Eagle Lite BH I lived and worked from. I changed my life and begun my adventure last may at the Santa Fe KOA. Unfortunately, my RV was stolen from a tire shop in Santa Fe New Mexico on December 04/2021, I lost everything, my fathers ashes, my children's pictures and memories, I have been completely wiped out. It was found on January 06th with three drug addicts living in it, they have completely destroyed it!!
Ripped off the axels, new tires ripped off, the steps are ripped off, ladder ripped off, scratched all the way down both sides, windows smashed in and that was nothing compared to the inside. I have been homeless since. The cost of travel trailers have went up so much during the pandemic. Even with my insurance I am completely priced right out of the market.
I am asking if there is anything you can do? I have proof of what happened to my life. I have wrote a letter to the editor of the Santa fe New Mexican and they wrote 2 stories about all of this. People have been arrested but my life has still been ruined.
Forgive me for reaching out...I don't know what else to do...
You can google "Lorraine Knorr Stolen RV" to read up on my story. Thank you for your time and I hope to hear from you.
Sincerely
Lorraine Knorr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | El Paso, TexasCannot get warrenty service.
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cedar Rapids, IowaI purchased a 2022 Jayco SLX 184BS
Preferred solution: Full refund
User's recommendation: DONT BUY FROM CAMPING WORLD OF DAVENPORT NOR JAYCO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middlebury, IndianaRadio
The soundstream radio touch spot for the shortcut rear camera did not work when I bought it. They had two years plus 3 more months to fix it, and they stalled until they could say it was out of warranty.
All they did was reset it twice, and then they took my radio by saying they would replace it with a new Soundstream and replaced it with a Sony 3000 that was black and white and quit working all together the next day. Soundtream told me they would fix it for free if I sent it into them, but Jayco refused to give me back my radio even though I demanded it back within 24 hours. Then Jayco said they would reimburse me up to $1,000 dollars and told me to go get my own radio in which I found to be nearly impossible to find one with a short cut for the rear camera and the same power. Called 3 Jayco dealers and the manufacture back, and no one would help find a radio.
I finally found a Sony 7000 and brought it to their dealer and jayco refused to pay for it. their supervisor Valerie schrock refuses to take my calls or answer my messages. $80k and it doesn't even come with a usable radio. And my frig opens around corners and everything falls out.
brought it in 3 times and they never fixed it. no after market latches for this model.
- Stall on repairs to run out the warranty
Preferred solution: Full refund
User's recommendation: go with a different company.
E450 brake and steering failure "incomplete recall"
Preferred solution: Reimbursement
User's recommendation: Look up your vin # before buying and never pay out of pocket for any repairs. You'll never see your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lady Lake, FloridaDouble pane windows (Buyer beware)
1-17-22 Update,, Got email from jayco & lci refusing to pay labor cost to replace defective window. I let them know i'll be moving this issue to the attorney general.12-31-21, update ,, Jayco well not pay to replace windows after there 2 year warranty,, Double pane windows should last 10 plus years, they won't go to lci (the folks that sell the glass to the rv makers) on my behalf to pay for replacement window's (THIS IS THE SIXTH WINDOW ON A 3 YEAR OLD UNIT.)
Double pane windows // LCI have the windows made for the rv industry .
The windows fog up between the panes. For me it started after a year of owning a new unit, Two and a quarter into ownership FIVE windows had to be replaced ( 4- 4x4's and 1 4x2 ). Last month a 4x4 replacement window fogged up and jayco will no longer cover my windows. I went to lci and they know of the problem and is sending me a new window but will not pay for labor to install it.
i wrote jayco CS again and asked for help getting the labor cost from lci and they said no. I beleave jayco CS person is a robot because asking for help 4 times all i get is (Jayco is going to stand with this determination of declining to participate in those repairs at this time) Double pane windows should last for years and jayco should adjust their policy's.
- Nice layouts
- Poor quality control
Preferred solution: Cover a installed dual pane windows and replaced windows on a unit that is less than three years old.
User's recommendation: buy units with single pane windows or get something in writing to get double pane windows covered past the jayco two year warranty
Dissatisfied with the repairs on the Roof
User's recommendation: Do not purchase a camper that has problems with the roof until they have completed repairs to your satisfaction
Horrible customer service. Do not even try to resolve problems with with existing customers who need parts.
Preferred solution: Let the company propose a solution
User's recommendation: Would not recommend purchasing from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vero Beach, FloridaProblem with entry door Seneca 37L 2021
Preferred solution: Let the company propose a solution
User's recommendation: check the entry door of the coach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, District Of ColumbiaOverall I have been very happy with Jayco and the dealership I use
Warranty work - or lack thereof... 2022 Jayco Entegra Odyssey.
We purchased our 1st Jayco (new), a 24B Entegra Odyssey, having initial issues - not accepting the unit (new) on six separate occasions until such time the unit was acceptable for delivery wishing all the deficiencies fixed... After the repairs were made, taking ownership, we did enjoy our 24B.
Realizing, however, it was a bit too small, we sold the unit some eight months later and purchased our 2nd (again new) Jayco Entegra Odyssey - this time a 30Z. Two units in less than one year... That fact - buying two units in such a short period of time - clearly had no bearing on how Jayco treats its customers, especially when it comes to warranty work... With less than 4,400 miles on the unit, the drive shaft just about fell out of our 30Z while driving, with FORD reporting the unit was not built properly when stretching the chassis and drive train.
As the drive shaft started to come apart (while driving) the hanger (carrier) bearing, universals, etc, ran out of plum causing a bad wobbling, causing too, damage to the transmission - equating to a repair bill of some $11,189.16... Long story short: Jayco agreed to cover the drive shaft, carrier bearing, etc, but not the transmission... Why? Jayco's contention it was not their fault...
It took seven weeks, countless phone calls, the grateful assistance of the FORD dealer, and the threat of a lawsuit, that Jayco eventually agreed to pay for the repairs... Again, seven weeks later...
My family and I have purchased five Jayco's over the past five years, having 'warranty issues' with all, knowing Jayco is very, very slow to react to their customers' needs, as well as not being willing to address their own incompetence. Knowing now, from this latest experience - a situation where Jayco should have stepped up to the plate day one, not seven weeks later - I would not recommend buying a Jayco, any Jayco, in that 'customer service' simply does not exist in Jayco's company vocabulary.
User's recommendation: No.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Lord here I was excited about buying a new Jayco but after reading all these negative reviews on service, warranty etc. I may be looking at other options.
Disappointing. Thanks