Unclaimed
Jay Wolfe Reviews
Satisfaction analysis
535
CLAIMED LOSSES
8
TOTAL REVIEWS
2K
PAGE VIEWS
Jay Wolfe Reviews
New Reviewer
Jay Wolfe Body Shop Northland runs a scam
After my accident I took my car to the Jay Wolfe Body Shop in Northland and it was my biggest mistake. The manager (Sean) there is the most pathetic guy. They delievered the car 2 weeks late than the scheduled. The reason I was told was because of a part re-order, but such a part was never listed in the estimate. After I got the car there are still problems with it, which they refuse to look at and file the supplement with insurance. Now luckily my insurance agreed for me to take second opinion from different shop and submit the supplement. This guy sEan now doesnt take my calls ands tries to blame this defects as general bad timing and not sue to the accident.
ID
Location
Denver, Colorado
Loss
$500
Jay Wolfe, Ballwin, bait and switch in writing.
Requested price quote from Internet sales person,in Ballwin on a Camry LE with a sunroof on more than one occasion over a two week period. Now, that I am ready to buy, states he did not know I wanted a Sunroof and he did not understand the email requesting price on a 2011 Camry LE, with a Sunroof. How hard is it Camry, LE, Sunroof? Made two offers to the internet manager on the car, after 7 days, I still do not have a quote or car that I can go to the bank with. If Jay Wolfe, requests contact with customer service, why is the number not provided with the request? I will attempt to contact customer service, but I think this dealership is not where I want to do business.
ID
Location
Tyler, Texas
New Reviewer
Higher than sticker price on window!!!!
-------------------------------------------------------------------------------- Complete scam. I live in the St Louis area and saw a car on ebay classifieds. Contacted them and told them I had a certain car for trade and wanted to know if financially the deal would work depending on seeing the cars firsthand. Stephanie told me that they would have to see the car but would consider the deal I put together. Insisted that I bring my car in. Finally I gave in and they took my keys and they disappeared. Told me the ebay pricing and pricing on the front window of the car was wrong. It was really 3K higher but they would honor that price if I bought the car today. Low-balled my trade in and wanted me to pay sticker on the car. Horrible Horrible way to do business....
1 comment
ID
Location
Saint Louis, Missouri
Loss
$20
Jay Wolfe Acura means great service.
The service department is Jay Wolfe Acura's best sales asset. I bought my RL used from Jay Wolfe Acura and was treated great by Ernest. I have experienced unusual mechanical issues with my RL. Dan, the service manager, and his team have worked hard to fix the car. I am not happy about the car's lack of reliability, but pleased how they stand behind their product. I am in Iowa and they sent a car porter to get my car and give me a loaner. This level of service isn't received everywhere. Very happy with Jay Wolfe.
2 comments
ID
Location
Des Moines, Iowa
New Reviewer
Jay-Wolfe Toyota Ballwin, Mo REFUSED to sell 09 & LIED to sell 08
Jay Wolfe Toyota in Ballwin, Mo have the WORST customer service ever. I love Toyota but I will never buy from Jay Wolfe again. They refused to let me purchase an '09 that was on the lot because they wanted to sell their '08s. The manager was horribly rude. When I told him he couldn't refuse to sell the car, I had the cash. He said, "I can do what I want, I'm the manager". I've never seen any more shady business practice. They will cheat you anyway they can. If you want Toyota, go somewhere else.
3 comments
ID
Location
Boston, Massachusetts
Loss
$15
Bait and hook at Jay Wolfe
We also had a very rude incident-and one that could be considered fraud as well. On Monday April 21, I found an online ad for a Volvo at Jay Wolfe Nissan, called the "online" sales person, Sarah, to make sure the car was still for sale and at the lot. (It was a 50 mile drive ) She assured me it was. Upon arrival we were met with the salesman on duty in the lot and explained why we were there. He knew the Volvo had been sold without even checking his records and told us so. We asked for Sarah and he went inside to tell her we had arrived. To make a long story short, Sarah would not meet with us, I had to go inside the offices myself to ask if I could speak with a manager and Mike Ahern said he was an assitant manager and had heard about my problem. (so why did I sit outside all alone waiting) Apparently the internet gal didn't verify the car was on the lot before we drove fifty miles. I expained that to her. She also said she didn't have my phone number or she would have called me when she found out. (A modern dealership sales team with no caller ID available to them?) Bottom line . .. internet sales person never did make the trip out of her office to apologize for the day we took off. The assistant sales manager missed a golden opportunity to turn vinegar into wine by asking the age old sales question . . what can we do to make you a happy customer. Instead, he tried to talk me into a black Jetta conveniently sitting where we parked, then he explained they had another Volvo in their system for $5,000 more. Of course I was interested, but he then explained the car was $17,500 and they were into it for $17,000 so they couldn't take any less. Take it or leave it and he walked me to my car. He never apologized for the mistake. Here's the kicker. That ad is till up today four days after the car was "sold". I run an internet business for horsetrailers with 10,000 trailers online and I can tell you it takes us seconds to delete or mark sold an ad when brought to our attention.
1 comment
ID
Location
Olathe, Kansas
New Reviewer
Jay Wolfe Nissan Stole from Me
I took my Nissan Murano to Jay Wolfe Nissan for repair work under warrany. While it was there, someone took the cargo organizer out of the back rear trunk area (along with my jumper cables and tools that were in it), and apparently decided to keep it. I didn't notice until several weeks later when I went digging in the trunk for the jumper cables to help out another motorist. When I brought it to the service manager's attention, he refused to accept responsibility, claiming it must have been someone else that took it. But he offered to re-sell me the part (probably mine) for $132 dollars! Now I'm out at least $250 with the cost of the cargo organizer and contents and am apparently supposed to believe that fairies took it! What a bunch of scam artists! To top it off the warranty work they did was terrible. Even though it's the closest dealership to my house, I won't be going back --theives and liars do not get my business!
3 comments
ID
Location
Hazelwood, Missouri
New Reviewer
Jay Wolfe Acura - Kansas City - Insulting experience
I am in the market looking for an Acura car and recently had communication with a Jay Wolfe Acura salesperson. This salesperson had previously invited me over to the dealership to negotiate a price lower than what he had quoted in his email. At the showroom, we could not agree on a price because he did not want to change his price from the price he quoted in the email (tricked me to come into the showroom). A few days later I wrote him an email with my offer and here is his reply: Email start ----------------- We've already been over this, our bottom line price is our bottom line price, and not a penny left. I thought I made that clear to you when you were here wasting our time for so long on a saturday. If your ready to come up to our number, we'd love to have you as a customer. If not, I understand, but please don't insult the Acura brand with more ridiculous offers, thank you... Russell Sparks rsparks@***.dealerspace.com Internet Sales Jay Wolfe Acura www.jaywolfeacura.com Toll Free: 1-80*-655-**** Email end ---------------------------------- Who treats a potential customer this way? A dealer is supposed to show cars and provide test drives. How can that be called a waste of time? If this is their attitude towards someone who did not agree to their price, I am glad I did not give them my business. I am very angry with their attitude and will never buy a vehicle from them again. I have bought vehicles many times before but have never been insulted like this. If possible, avoid this dealership if you do not want to be treated like this.
2 comments
ID
Location
Overland Park, Kansas
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Jay Wolfe :eek they lost my buisness, wouldn't buy from them if they had a cheaper price. will not help to support their *** sales force :(