Manufacturer: Jawbone Category: Fitness Trackers Clear all filters (3 of 3 reviews match)
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What a joke of customer support! My new Jawbone UP24 is non-functional after attempting a "firmware upgrade". The "upgrade" failed at 55% complete. Now the UP24 is just a hunk of plastic that doesn't do anything. No way to find out how to fix/replace or whatever. No phone numbers, no e-mail ID, no nothing!I I cannot and will not recommend this product to anyone who asks about it. Back to the Fitbit! How can this company possibly stay in business...
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1.8
I didn't like
  • No way to contact customer support
#998872
Hi Jawbone customer support, I sent an e-mail to upcustomercare@brandeyesonline.com, not response to e mail or customer care is not working to call. Not able to see light and not able sync band to my iPhone please help me. I tried soft reset, it not working and I tried hard reset also but unfortunately it's not working, is there any way to fix the problem. It is vibrating but not showing any lights. Please help me is there any thing is helping...
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2.7
#993029
I did all that was required: Sent in the broken jawbone, provided proof of purchase and still i have not received my replacement. I spoke with a customer service rep 6 months ago and he assured me my new one would be mailed within 60 days. When nothing arrived I sent emails to get an update, I received an email apologizing for the delay and was told it would be mailed that week. I received nothing. I then attempted to call, with no response....
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Anonymous

Anonymous I am having the same issue. Did the close down?

#988798