Manufacturer: Jawbone Category: Fitness Trackers Clear all filters (28 of 28 reviews match)
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My UP2 started to fall apart 6 months in, even without using it in the shower and using caution. I wrote to customer service in October 2016 and after several responses and sending proof of purchase, I was promised a replacement. I received no notice of shipping after 6 weeks, so I followed up and was ignored....three times! So I sent in a new complaint with my previous reference number and received an automated response saying they created a...
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Anonymous

Anonymous I have the exact same issue. Contacted them regarding pairing issues and cracked strap at the end of September 2016 and was promised a Replacement and told to recycle the old ...

Anonymous

Brant Exact same customer service issues! Bought two UP2 for Xmas and batteries were defective in both. Contacted Jawbone customer service several times via their website as well as...

1.8
#1001275
I have had two UP2 in the space of three months first time customer service was okay but the second-time can’t get a reply from the company after a month of emails! The issue I have experienced apart from poor customer support is the Up 2 band keeps snapping, I know someone who has also had to replace due to the same issue someone else has had 4 replacements! I even sent a large number of messages on twitter but the last time they have been on...
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Anonymous

Anonymous Having the EXACT same issue

#999923
Their support # no longer is answered...it just rings forever.Their website allows online support to be emailed/submitted...zero response in 3 months! No sign of what is going on by what I've seen online but it seems they have just disappeared! I have a case open since early October, 2016 and they have NOT done anything with it. No replacement has arrived as promised. No response to emails. Their support number is a ringing dead end with it no...
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1.1
I liked
  • Product concept
  • Product while it worked
I didn't like
  • Lack of customer service
  • Broke in the same spot on two different bands
  • Cannot contact support for warrantee claim
#998971

Jawbone Up2 Fitness Tracker Review

#997730
2.7
Band of UP2 broke...filed claim but have gotten no response and no one answers phone at customer service Band is still under warranty
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Jawbone Up2 Fitness Tracker Review

#970132
1.4
I receive a jawbone up2 and it never worked it's been 2 days I have contacted them four or five times with no response I guess I'm going to have to stop payment on my credit card
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Jawbone Up2 Fitness Tracker Review

#958275
1.3
Up2 band snapped after 6months. Emailed support several times, sent picture of receipt, heard nothing more. 2 months and 4 emails later...still nothing. Where do i go from here?!
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What a horrible company Jawbone is. No response to complaints. Filed warranty claim online for my UP2 for the second time with absolutely no response. Company phone line disconnected. Shame on retail companies (such as Best Buy) that still sell these products. I went through my first UP2 which fell apart. Thought I would give them a second chance with another one. Not only is it an inferior product, but any warranty claim gets an auto-response...
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#998139
I have been trying to contact Jawbone about my broke Up2. They have no phone service. DID they go out of business? They still sell them all over. I want my band replced or money back!.
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Anonymous

Anonymous Mine broke too and they won't respond to my online request for a new band. None of thei phone numbers work. So guess I'm going to find something else

Anonymous

Anonymous I've been having the same problem since NOVEMBER last year. I finally turned to social media (twitter with @jawbonecustomersupport and facebook) to complain but still nothing....

1.9
#993489
My UP2 went kaput after about 11 months of fairly regular wearing - would no longer sync with the iphone app. Contacted customer support, who confirmed that it was still under warranty and would get a new one out to me as soon as they got one in inventory. That was November 8, 2016 - after multiple repeated inquiries, I'm still without a replacement today and no further responses after my initial contact with them. Feels like I'm talking to a...
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2.7
I liked
  • Initial response that confirmed a warranty replacement
I didn't like
  • That i never heard from them after that
#992851
The round section of strap just split on my Up2 band within two months, the band was a gift after the loss of my husband , despite contacting customer services with full info five times, sending copy of relatives invoice I have had no response so far. I am unable to wear it because of all the splits, I tried to fix it so I could still use it but I could not get it to hold together, it eventually split in two other places so of no use at all. I...
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1.0
I didn't like
  • Jawbone
#990618
Ive had my UP2 for a little under a year - I take it off to shower and have not exposed it to any chemicals such as bug spray or perfumes. Last week the band started breaking. In random spot. First one of the bands,, then the loop, then another place on the band. I've contacted Jawbone Customer Service by e-mail twice with no response. I tried calling the 800 customer service line and it says that they are busy and to try back later and hang up...
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Anonymous

Anonymous This exact thing has happened to me!!!! I've emailed twice and I response. My husband too! The funny thing, this is my husbands second band that broke. Jawbone sent him a bran...

I liked
  • Design
  • Product and pricing is good
I didn't like
  • Extremely poor and non-existent customer care
  • No customer service
#990487
I have been calling Jawbone customer service for over 2 months and cannot get any response, the answer machine will say to call back later it doesn't matter if you called morning evening or night it's the same recording I thought Jawone was a good company.I will never ever buy anything else from them again. I brought two trackers and neither one worked when I did talk to them over 2 months ago they gave me a case number and said that they would...
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Anonymous

Anonymous Same for us! Called and emailed several times. No response!!!!

Anonymous

Anonymous Same problem!!!!ugh

1.0
#989904
I have had 2 UP2 trackers in less than 1 year. When the band tore, the company was wonderful about replacing it. At that time, just about 6 months ago I thought they were one of the best companies I had ever dealt with, even though their band design seems faulty. I subsequently lost the replacement band, and purchased a new one in August. Why? Because despite the design, i liked the info and the price. The new one is also tearing in the same...
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