Jimmy blue b

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Verified Reviewer
| map-marker Southaven, Mississippi

Warranty

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Said they would send shipping label to return antenna. Not received. Why I am calling Jasco to honor a GE product lifetime warranty on a product produced in China is beyond me. I have no faith in this being resolved. If you can buy American, do so . If not, buy Japan. Japan now makes the best products sold. America has went from the best products produced in the world, to sucking hind tit behind China. Good job Corporations, you and congress are destroying America. Thanks.
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User's recommendation: everything from Walmart China, aka everything you buy, is made to fail. As long as you buy it they will sell it to you and laugh all the way to the bank.

Jimmy blue b

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Verified Reviewer
| map-marker Southaven, Mississippi

Lifetime warranty

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I never heard of Jasco. I bought a GE TV antenna Aug 23. Chose the higher priced of the 2 they had in store. GE because I'm 57 years old and GE use to produce the highest quality products. But just like the rest of the sellouts, they depend on China to produce there products and China produces them to fail. Warranty is just something they write on the package.
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User's recommendation: buy Japan! they are now the best in the world, taking America's place on top.

Ulrich v

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Refusal to Replace Defective Remote Control Device

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In late May I purchased a Jasco CL-5 universal remote as a replacement for a remote I thought I'd lost--but it later turned up. So the package was never opened, nor was the device ever used--until today, when I attempted to set it up for use on my nephew's Vizio television.

I followed the instructions to the letter, placed brand new AAA batteries in the device (TWICE) and chatted online with a support rep who told me that, while the device was certainly still under warranty, THERE IS ABSOLUTELY NOTHING THEY'RE GOING TO DO TO REPLACE A DEVICE WHICH WAS CLEARLY DEFECTIVE WHEN IT WAS PURCHASED. Their products are *** their website is terrible, their support is both appalling and rude, and apparently they're one of those companies whose customers exist for their convenience--not the other way around.

Vote with your feet and your wallets, folks, and AVOID THEM AT ALL COSTS. Please tell all your friends.

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Loss:
$19
Cons:
  • Very poor customer service
  • Refusal to replace obviously defective product
  • Defective merchandise shipped

Preferred solution: I want a replacement remote shipped to me which their online support agent should have been able to easily arrange rather than point-blank refusing to do nothing. And I want it NOW.

User's recommendation: Under NO circumstances purchases any device whatsoever from this company

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