Iris M Ovl

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DECEPTIVE, INCOMPETENT CUSTOMER SERVICE

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Janie and Jack - DECEPTIVE, INCOMPETENT CUSTOMER SERVICE

On more than one occasion after placing an order I received a message with an offer of 15% off my next purchase. When attempting to redeem that offer, I got the following responses:

1.

You can't redeem it today- you have to wait until your order ships

2. You will only get that discount if you refer a friend.

In neither case was that a condition stated on the offer.

Shipping is never timely and I have waited weeks at times for delivery.

For my most recent order, I got a notification that an empty box was shipped to the gift recipient. REALLY???

When the clothing actually was received, NO GIFT CARD and no indication that the gift was sent by me. Fortunately, I sent an email to the recipient asking if they got my gift!

How embarrassing for me!!

The customer service is abominable. I will never buy anything from Janie and Jack again.

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Pros:
  • Nice clothes
Cons:
  • Everything else about this company is negative

Preferred solution: Apology

User's recommendation: DO NOT BUY FROM THIS COMPANY

Cecilia G Tau

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Impossible to talk to someone!!!

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Janie and Jack - Impossible to talk to someone!!!
I am worried that my order wont get here on time. My kid is graduating. I paid $25 dollars for next day and nothing yet. Today is the 4th day and nothing. It shows that the order was fulfilled but it never got here. No one picks up the phone, no one responds in the chat, and no email back. Its crazy how back their customer service is!!!
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Loss:
$25
Pros:
  • Great clothes
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy online from them!!

nazanin t Nwk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bethesda, Maryland

Mistake by staff and not willing to resolve

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Janie and Jack - Mistake by staff and not willing to resolve

I received a gift and the size was incorrect. Went to the store to Make the exchange, the associate said they dont have the size and can order it for me.

Make the change to get a call from store manager that a they ordered wrong size and cant do anything for me to bring it back once I received the order. Called customer service and they said they cant do anything and there is no supervisor to help me out. No one is there to help even when they are the ones who made the mistake. I have a young baby at home and will be leaving on travels for 2 months and cant take back the item.

They are horrible and customer service and will never purchase from them again. Think before u purchase from this company and they dont care about their customers!

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Cons:
  • Customer service

Preferred solution: Correct size of the product that was to be ordered

User's recommendation: Don’t trust there associates and there customer service is horrible

Resolved
Shatara R

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Resolved: Return

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Updated by user Apr 27, 2023

Company fixed the issue and I have been provided with full refund.

Original review Apr 27, 2023
My return started off rough inside the store due to me visiting the same store for the second time attempting return some items. My first visit was 6 days prior which was unsuccessful at the time due to the store clerk informing me she cannot complete the refund cause of the new system and she did not have knowledge on how to do a return with the new system.

Today was my second visit and I was the same exact thing however the assistant manager stated that if I can return 10 to 15 days to complete the return once the system update. I immediately contacted Janie and Jack customer service number and spoke with a customer service representative via telephone and she was very helpful she ensured I received my cash refund back today instead of returning back to the store for the third time. She stayed on the phone contacted all appropriate and helpful people to ensure the return was successful. I would like to add that the staff in the store got the job done with help from the customer service helpline and they did a good job.

Overall my experience was good just took time and patience. Thank you all.
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