Very poor craftsmanship and no replacement of the bad setting

We have recently used James Allen to purchase our engagement ring online. They have a great 3-D magnification technology to select diamonds and a very good selection of settings - much better than other sites. But - a very big but - their quality of manufacturing is very poor. They probably try to cut as much costs a possible and therefore use very cheap and poorly qualified labour in India to set stones into rings. My ring came with prongs that were not symmetrical relative to one another and the thickness of the prongs' tips varies by 2 fold for some of the prongs. Then they sent us an email from a customer service manager introducing us to "our own" page with a 3-D rotating video of the ring that they suggested we should share with our friends. What a joke! The ring on the video was very visibly crooked. What a horrible experience for an engagement. When I contacted them about it and explained that the ring should be either ideal or none at all, they didn't listen and preferred to cut costs by patching it up with a quick fixes instead of replacing the setting completely. Not only did I have to deal with the very unpleasant situation of a ruined engagement but also I was expected to be ok with a mediocre patched-up-as-a-quick-solution-for-our-failures ring. I never expected such an attitude from a company that is supposed to be selling happy events. Their drive for money at the expense of quality is disgusting.
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ID
#963797 Review #963797 is a subjective opinion of poster.
Product
James Allen Rings Ring
Reason of review
Bad quality

Don't shop for jewelry at James Allen

I recently purchased an engagement ring from James Allen on April 24th, 2015. The ring was delivered to me on May 15th, 2015. After I purchased my ring James Allen promptly came out with two different promotions. The first one was for 10% off the purchase of any wedding band and the second one was 15% off any engagement ring. I was very surprised to find out that they are now offering 15% off on their rings. So I contacted the customer service department for James Allen on 7/22/2015 to see about getting an adjustment for my initial purchase. (Keep in mind that I paid over $4,000 for my ring so a 15% discount is pretty significant.) I was informed that they do not offer any sort of price protection program...and that they only stand by their prices for 30 days. I advised the James Allen representative that if I was advised beforehand that they run occasional promotions that I would have waited to make my purchase. The representative told me that they have no prior knowledge of upcoming promotions…and that they could not refund me for the 15% difference. (So I’m to assume that James’ Allen does not keep their employees informed about upcoming/ongoing promotions.) Up until now I was fairly satisfied with their customer service…but this has been one of the WORST EXAMPLES of customer service that I’ve ever experienced! The fact that I overpaid for my ring by $600.00+ is ridiculous. The only reason I found out about their 15% promotion is because I went back to their website to purchase another ring. Needless to say that I cancelled my second order because of their unwillingness to help me with my problem. If you are shopping for a wedding ring I would STRONGLY suggest STAYING AWAY from James Allen…or at the very least delay your order until you’re sure you’ve found the lowest price on their website. Keep in mind that you only have 30 days to return your order and that James Allen will NOT assist you with your purchase after that if you have a pricing issue.
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1 comment
#1091932

Most stores only offer price protection for 30 days. Best Buy for example is 15 days on some items and 30 on others.

You bought the ring in April and it went on sale in July. You're seriously upset they didn't price match an item paid for 3 months prior? If so, at what point would it be ok for them to say no? Six months, a year?

I would think someone savvy enough to know about price protection plans wouldn't need to be told that companies sometimes have sales. They had a sale and you missed out, that's life.

ID
#670791 Review #670791 is a subjective opinion of poster.
Location
Vancouver, Washington
Reason of review
Pricing issue
Loss
$628
Preferred solution
Price reduction

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