Jafrum

Twice I have purchased from Jafrum. The first time I had to return the product because of bad fit and it took awhile but I did get my refund.

But I also had to pay for shipping to return the product so in a sense, it cost me money to find out their product was no good. Unfortunately I gave them a second chance and I recently bought a Helmet from them that again did not fit right and was not as advertised so I had to return the product again. The Helmet cost me $44.95 with free shipping. But it cost me $28.00 for the return shipping so again it cost me to find out the product is worthless.

Only this time it has been over 2 months since I returned the helmet with all the paperwork they instructed me to use to return it and I have not gotten any refund of my $44.95 for the helmet. So as it is, I am out $72.95. A complete rip off this time. Still have never received my refund and seem to have no way to contact Jafrum in any way.

I have tried to use the emails they sent me concerning my refund instructions and do not get any reply of any kind. Only get an answering machine when I try to call and no one ever returns my calls.

The web page is no longer available so I can only assume they have just flat out ripped me off. I hope there is a law suit against them from one or more of the Attorney Generals in this country.

Purchased Men's gloves L , Men's Fingerless gloves , Rain Gear , Sissy bar bag for $95.80. 7-02-18 .

Received products 7-16-18, kept the rain gear called customer service the gloves and sissy bar bag were to small . They gave me an RM number instructions , a return email to print but it would not print . Cost me $21.09 to return through FeDEx. Waited 3 weeks to email Jafrum .

No return emails or text . No customer service . Message was always a high volume of call's some one would return my call . After 7 weeks call my credit card company , they refunded my balance and are now investigating Jafrum .

They took me for $65.95 plus Fedex $ 21.09 . Total of $86.94 . As of September the 4th 2018 .

No word ! Ray C

I return a jacket for replacement; no replacement received; no refund. I cannot get a response. Their website has been down for weeks.

I received approval from Jafrum to return a grossly mis-sized jacket for full refund. It has been now 3 months since I returned the jacket, but they are still saying they never received the returned jacket, even though I provided the exact ship date, and included the return slip in the returned package.

If only I had taken the time to search for other reviews of this company, I would have known how dishonest their customer service and return policy is. Now I don't have the jacket, the money I spent for it, nor the additional shipping expense I incurred.

I'd never buy from these crooks again. They should be shut down by authorities, but I suspect they will be out of business soon on their own as word spreads.

As per request. They don't answer there phones.

And never refunded money. They don't reply to our emails.

I’ve been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping.

Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just “lost” the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again.

This company sucks. Don’t waste your money.

Ordered a bunch of items on Aug 22nd. Was expecting 2 to 5 days for delivery as per their website.

Emailed them when I noticed no shipping was done, and was told that some items has to come from another location first. I finally received the order and the rain pants were missing. I emailed and asked that they be shipped overnight as I had a charity ride in 2 days and these were for my wife. I emailed a few more times and not once did they knowledge my request.

I just got a FedEx email showing 7 days to deliver. I called Jafrum and was told that upper management decided the pants were not expensive enough to send overnight.I asked why was I not informed of this? I find out by a FedEx email?? They offered a 10% off on my next order.

You can imagine what I said about that.

I will NEVER place an order with Jafrum again. I will pay more from Amazon if I have to.

Jafrum has misleading sales tactics. Their website always advertises one thing and then fails to deliver on everything else.

They promise satisfaction but fail to deliver by selling low quality junk products. I received a set of saddlebags that were already bent out of shape and scratched up by the time it got to me. The box they came in provided no protection or any type of cushion for them. When I called to complain, they didn't take my complaint seriously and told me to go take it up with UPS as an damaged item.

In the end, I just dealt with the scratched up bags and mounted them.

So far the bags are tearing at the mounting points... don't think they'll take responsibility for this at all.

My problem with Jafrum lies in the fact that they're selling low quality products and won't stand behind it. They have all these ridiculous money back guarantees but in essence require you to pay shipping and their fees to send an item back.

Their leather products essentially aren't really leather. They're low quality hybrids of leather which will tear very easily. I'm part of a forum ( Honda shadow forum ) where we discuss these types of things and there is a long thread with several complaints about them. After requesting a refund from sending back the defective item...

they said they can only issue refunds for brand new items. Isn't that such BS? I'm not even going to deal with these guys anymore and go through my AMEX consumer protection program and get a chargeback.

Their customer service team has a real attitude. Definitely lets you see the reality of their professionalism.

RE: Three Complaints against Jafrum International Inc.:(1) Unethical Stipulation for Initiation of My Wholesale Account(2) Extreme Difficulty in Contacting Jeannette by Telephone(3) Variation in Stipulation to Have Wholesale Account Activated Depending onthe Party

I registered on www.jafrum.com and made application for a wholesale account.

Jafrum International Inc. sent me an e-mail on May 13, 2009, that, order to qualify, I should send two or more of any of a number of documents such as copy of business license, copy of business card, copy of voided business check.

This same e-mail stated "Once approved you can start ordering from our website at www.jafrum.com. We do have quantity pricing available in Jafrum, but by setting up this wholesale account and by placing frequent wholesale orders we can give better wholesale prices for you."

I mailed in copies of five or six documents to Jafrum International Inc. on May 16, 2009.

On May 20, Jafrum International Inc. sent me an e-mail stating that my wholesale application has been approved. However, to activate my wholesale account, I must place a minimum $500.00 order via telephone (Complaint Number 1). Once this is done, my wholesale account will be set up and I will be able to place orders via the internet. "Please contact ...and speak with Jeannette to place your order."

I have telephoned Jeannette today about fifteen times in attempts to speak directly with Jeannette. However, Jeannette personally answered her telephone for me only twice (in the middle of the day). After that, I always reached Jeannette's answering machine (Complaint Number 2). I think that perhaps Jeannette was avoiding me. Anyway, my second complaint is that Jafrum International Inc. has informed me that I must make a minimum of $500.00 purchase by

Page 2, Mr. Jaffer Mohammed, May 21, 2009

telephoning Jeannette in order to initiate having my wholesale account set up. However, as I just mentioned, I have had much difficulty in reaching Jeannette directly by telephone.

Jafrum International Inc. has reneged on the stipulation for my wholesale account and has failed to inform me up front that a $500.00 minimum purchase must be made to active my wholesale account (Complaint Number 1). This is unethical. Also, it has come to my attention that the stipulation for activation of a wholesale account varies with the party making application. I consider this to be unlawful discrimination (Complaint Number 3).

I am demanding an explanation why I must make a minimum $500.00 purchase in order for my wholesale account to be activated. Why is it so difficult for me to reach Jeannette directly by telephone?

Sincerely,