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JACQUEMUS

JACQUEMUS

www.jacquemus.com
What is your customer experience with JACQUEMUS?

JACQUEMUS Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

JACQUEMUS has a 2.4 star rating from 1 review and consumers are mostly dissatisfied; rating distribution is 100% unfavorable and concerns center on customer service, refunds, and high price level.

Positive Feedback

No positive feedback is noted in the provided review set; available comments focus on problems rather than praise.

Negative Feedback / Risk Areas

  • Complaints about customer service handling and unresolved refunds.
  • Reports of order and returns processing failures leading to lost payments.
  • Perceived high price point and unsatisfactory discounts or special offers.

Key Takeaways for Future Customers

  • Check JACQUEMUS reviews and customer experiences before purchase.
  • Document returns closely and expect potential delays in refunds.
  • Consider pricing and limited promotional value when evaluating a purchase.
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Resolved
Raivis K

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Verified Reviewer

Resolved: Blaming me and not returning money

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AI Highlights
  • - The bag return was refused because it arrived in a different parcel not accepted by the warehouse, and I have not received a 720 euro refund.
Updated by user Jul 30, 2024

Company just resolved problem and returned my money.

Updated by user Jul 30, 2024

Company fixed the issue and I have been provided with full refund.

Original review Jul 25, 2024

Hello! I return my order and your collegues are saying that they refuse the item (bag) because it was on different box?

Why?? I returned as i received the order.

This is the reason why i not get refund for the bag:

"I would like to inform you that our team has not proceeded with the refund of your bag, as it was sent in a different parcel that was not accepted by the warehouse.

Sonia"

What???

I am missing my 720euros for returned bag. Please fix this immediately, i have no idea why it was cancelled and why you are blaming me in this situation as i have nothing to do with that.

Loss:
$720

Preferred solution: Full refund

View full review

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