Jacksonville Chrysler Jeep Dodge Ram Westside
Jacksonville Chrysler Jeep Dodge Ram Westside Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jacksonville Chrysler Jeep Dodge Ram Westside has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Offer snacks.
Cons: Horrible customer service and untruthful.Recent recommendations regarding this business are as follows: "Find a dealership that has BBB accreditation".
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Verified Reviewer |
Jacksonville, Florida
Poor customer service
I took my van to Chrysler Jeep Dodge Ram Westside to repair my air conditioner. It took a week to repair.
When I got my van back they did not put the caps back on and did not put the bolts back on my water reservoir in front of the compressor. I took the van back to have everything put back together and to let them know that ac still was not blowing cold air. Curtis gave me another appointment for August 2, 2022. I drop my van off a 7 a.m.
August 2, 2022. I got a text at 7:08 August 2, 2022 with an estimate and a promise contact time of 8/2/2022 8:45 AM. I was unable to get assistance until I got a voicemail from Curtis 8/4/2022 7:14 p.m. stating that they will put my van in diagnostic tomorrow 8/5/2022.
If I had any questions to contact Taylor, because he would be off. I called and was unable to get in touch with Taylor or a supervisor. I called again 8/8/2022 11:58 a.m. I talk someone that said Curtis would call me right back.
At 2:31 p.m. Curtis called me back and started that my fan needed to be replaced. He said that it would take about a week to get a new one. I told ok Ill come get my van.
He then started that he would cancel the order if I came and get my van. I dont understand why the need to keep my van for another whole week just to wait for the fan and it is still drivable.
This leaves me without transportation for two whole weeks. To top it off I still have to pay another $100 deductible when the ac was not completely repaired the first time.
- Offer snacks
- Horrible customer service and untruthful
Preferred solution: Apology
User's recommendation: Find a dealership that has BBB accreditation
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