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My wife and I came to JH with the intention of getting a advance on our tax return. However we didn't qualify and choose Turbo Tax online as an alternative. Only to find out that our tax return had been kicked back because we had duplicate TIN numbers. Which means that our "friends" at JH already filed us without signatures, without any W2's at all. To make it worse we call and call and they act like they have no knowledge of what we are talking...
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offconsumerpissed

offconsumerpissed They obviously didn't file without your signatures of W2(s), but I'm sure they did have something in their system since you contacted them.

I went to the Rio Rancho branch location and worked with two amazing tax professionals but have found what was maybe explained to me was not true or maybe as I was explained via the new Customer Call Center was *I misunderstood *... what has occurred is the following: 1. I got pre-approved via your site for $1300 cash advance. 2. Went to the branch got $300 up front (all great) 3. Brought W-2 and 1099 form on Feb 4th and found my Fed reduced by...
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If u have not yet gotten ur tax refund and are thinking about using Jackson Hewitt DONT DO IT I PROMISE YOU WILL NOT BE HAPPY WITH THEM OR THERE SERVICES they r reaming people a new one charging out rages fees customer service sucks never did get the permanent card they were suppose to send and omit fees it has been a bad experience the whole way around and my taxes have been approved still no money on the card go figuee
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Anonymous

Anonymous Same happened here... lost the temp card and sent for the permanent last month.... now they sent another permanent card because they sent the regular serve card instead of the...

Short Review for February 22, 2017

#1012525
1.0
The customer service line consistently hung up on me this is terrible service
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Refund Advance Review

#1012044
2.0
I went and git my taxes done they charged me almost $450 for one then tell me I can get a cash advance up to $1300 i only got a $1000 then you charge me for the the free $50 bonus out of my taxes how do you come around to hustle people so basically you charge $500 there is no such thing as a $50 bonus
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Short Review for February 16, 2017

#1009089
I will never use this service again. Worst ppl to deal with they are rude and haveno idea what they are doing at all.
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Short Review for February 08, 2017

#1004823
1.0
I went to jackson hewitt 3 yrs in a row and the same bolonie every time ....very rude people and very expensive....i will never do my taxes there again this year im using H&R block.
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they lied about me getting a advanced loan off my paycheck stubs,now lieing on me getting it off my w-2's,got me suffering bad
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Anonymous

Kitty220 Im sorry to hear that. Maybe you didnt qualify for the refund advanced because you have an off set or your refund amount didn't meet the requirement. Those are the 2 main thin...

1.0
#1009631
I was approved for a $500 dollar loan towards the end of January, I was told that I'd recieve the first half with in a few hours and the 2nd half if I fieled with them. Well, on January 1st I field to get my 2nd half which would've been $300 a few hours later I got a text saying that $550 dollars have been deposited to my account. I received an extra $25 for a promotinal deal. I'm confused, we called JH yesterday and they said that they were...
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Anonymous

Anonymous Did you figure what that loan is going to cost you? Very similar to the payday loan people for costs.

#1009392
I hate Jackson Hewitt I will never do my taxes there ever again. I found where to do my taxes else where,,,, Jackson Hewitt should have gave me my refund advance and not Lie about it, then where's my free $50 they say would get another lie *** Jackson Hewitt and my word will be heard ok
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Anonymous

Anonymous Did you choose to put your refund on an American Express Serve card? If so, the $50.00 is added to the card after your final refund is processed. I first filed in January, rec...

#1009244
I was very edgy paying a tax office to file my taxes for me when I know how to do my own filing for free! I entered the office to file a certain document which the staff was not educated enough to file. She stated 'that's to complicated." I stated to her, "I can file my own taxes for free." I filed with Jackson Hewitt only because I was already there in the office and she mentioned the great possibilities of a Walmart gift card. Receiving a...
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1.0
I didn't like
  • Drug user looking spooked filer
  • Her ability to add properly
  • No copy of my filed document 1040 was provided in person
#1007352
Ill never use JH again! After being charged $400 to file my 2016 taxes with them for the 1st time, im being audited!! Never have been before in 10 yrs of filing. On top of that they promise audit assistance but ive called an asked over an over for help an all i get is "youre ok" wtf! Im not ok i need help with this audit. Come to find out the girl didnt even put my ss cards for me & my dependent on file like she was suppose to! Its aweful. Im...
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Anonymous

Accountant If you just filed 2016 taxes there is. I way you'd get an audit letter that soon. I'm assuming you meant 2015 taxes.

1.2
#1005788
So I went to Jackson Hewitt for the first time back in January! I was sent a email saying I was approved for a loan for up to 1300 dollars! At the time I needed the money I applied and was approved for 750! Got a email from the IRS saying my taxes was accepted, was suppose to receive my state yesterday 02/08/2017 called Irs and was told it was sent to my card which is the card I got from Jackson Hewitt! Called them to see where my state was, I...
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Anonymous

Patricia Kelly My husband and myself have used jh since they opened in ohio....we have always been satisifed until this yr...we were very mad to find out that they TOOK our whole state retur...

Anonymous

Anonymous Sometime, add up all of these fees and charges, including the loan and card fees and see what you are actually paying. It would be a lot better to adjust your withholding to ...

1.3
#1005336
Filed with Jackson Hewitt for years never had a problem.....This year we filed and was horrible from the start 5hr sitting and the person didnt knowbwhat she was doing finally got the 1300 loan ...well the supervisor told us that everuthing would come outta federal return...Nope she said one thing and on the computer was doing the whole opposite she ended up screwing us out 600 dollars on state return they completely kept and didnt say nothing...
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1.0
I liked
  • I have been using it for years
I didn't like
  • Disorganized
  • Lack of communication
  • No chance of declining services
#1005024