New Reviewer

WORST COMPANY TO DO BUSINESS WITH

ZERO STARS IS THE RATING THEY HAVE EARNED, BUT UNFORTUNATELY YOU CAN'T POST RATING WITHOUT A RATING, so they get 1 star. THE WORST DECISION I COULD HAVE MADE was to purchase windows from Jack's Wholesale Windows!!!! I have four of the nine windows I purchased, that have developed a film in between the glass, which is obviously a defect. If you look at the windows from the outside they look like a mirror tent with bubbles. Just horrible!!! I have NEVER seen glass do this, even in homes where the windows are 40 or 50 years old. Contacted the company, spoke with Dana, Operations Manager, explained the problem to which he stated it was a seal leak, and that I would have to pay $199 for replacement windows as the company they purchased the windows from had gone out of business. How is that my problem??? Isn't a seal leak a defect or shoddy installation by Jack's employees? Whichever, it was not caused by normal wear and tear, or cleaning products, therefore, the glass should be replaced at Jack's expense, not mine. I told Dana, Jack's is still in business and should replace the defective glass. I could understand if there was something I had done to the glass, but that is not the case, it is a seal defect. I have an unlimited warranty and no where in the contract does it state that the customer is responsible for replacement glass. Also, the sales pitch and brochure states, "Timeless windows are made to outlast your home itself and look just as beautiful in 50 years as the day they first graced your home", Seriously?? and they are not going to stand behind the windows they install!!! The Operations Manager, Dana, stated that I was trying to get something for nothing. How in the *** could he say that? I bought the windows, they did not give them to me! I recommend anyone that is considering new windows, DON'T GO TO JACK's because they don't give a damn about their customers nor their reputation. They can always use the excuse that the supplier they use went out of business and you will have to pay for any defective glass. Sounds like some shady business dealings to me! Will tell EVERYONE I KNOW and total strangers NOT TO DEAL WITH JACK'S!!!!
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1 comment
#2005804

Thanks for posting your experience. I will not be contacting them!

ID
#1506072 Review #1506072 is a subjective opinion of poster.
Location
Wyoming, Michigan
Product
Jacks Wholesale Windows Warranty
Cons
  • Worst company to do business with
New Reviewer

Warranty

Update by user Apr 02, 2018

Door wont even open -frame is not square i keep calling at leasr once a week i am told they will call me to schedule an installer to to get this problem taken care of , i wonder how long this is going to take -

Original review posted by user Apr 02, 2018
I purchased a patio door I paid over 3 grand for this patio door. I thought it was aa lot of money but i was promissed lifetime warranty. That made it worthy, i never thought li would be so hard to deal with these people . I had to get one of the sashes replaced, because i turned all foggy. That is when it all began . That was about 6 months already., and they still haven fixed my door
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ID
#1224333 Review #1224333 is a subjective opinion of poster.
Location
Schoolcraft, Michigan
Product
Jacks Wholesale Windows Door Warranty
Reason of review
Warranty issue

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