Jack Brown Cleaners Shoe Repair Review from Round Rock, Texas

Beware! You can trust the "manager" at W. Parmer Ln. location. I was promised a Simple boot repair in a week but I called & it was actually going to take 2+ weeks! I need my boots for work. I tried to explain this when I dropped the One boot off for repair then also when I called to check if the boot was ready Over a week later. The guy I spoke to claiming to be the manager, was sarcastic & curt. I told him I wanted to just pick up the boot then he was uncooperative & more sarcastic. Ridiculous! The most unprofessionally run business ever!
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#816355 Review #816355 is a subjective opinion of poster.
Round Rock, Texas
Reason of review
Poor customer service
New Reviewer

Jack Brown Cleaners is the worst ever!!!

Yes, just like you saw, THE WORST CLENERS EVER!!!! I can not be more clear than this. Let me tell you my story. I just got married July 18 and was thinking that a dry cleaners will do a good job cleaning my wedding gown and my husband's outfit for the wedding. Well, I was wrong. I would've done it myself and safe my dress and my husband's shirt. When I went to pick up my dress there was weird steins on the skirt of the dress and also on the bottom, it looks like they sweep the floor with it and then try to clean it. My dress was completely destroyed, and this is a Nicolle Miller Designer Dress. Also, my husband's white shirt had a yellowish stein in the back of the shirt. When I talked told her that this was unacceptable, she told me that they were going to send both pieces back to clean. I waited 2 weeks for this to happen and when I went back to the cleaners the dress was in the same conditions or worst. I filled out a form at the cleaners and waited for them to call me back, they never did. Finally I talked to the "owner", and he stated that the shirt was not damaged, and that they do not refund any money on wedding dresses that wedding dresses get extremely damaged. Come on, I just wore the dress for 2 hours maximum and change on a different dress, I didn't even had dinner with the dress on. That is a lie. Anyways, I will advice you not to take your clothes to this cleaners unless you want to get rid of them. I used Jack Brown Cleaners located on Bee Caves/ Hwy 71.
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#198426 Review #198426 is a subjective opinion of poster.
Austin, Texas



Jack Brown Cleaners is a cleaning service that was founded in 1935. The company offers such services as Laundry and Dry Cleaning, On-Premises Shoe Repair, Expert On-Premise Alterations, Blankets and Bedspreads, Leather Cleaning, Leather and Suede Refinishing, Wedding Gown Preservation, Hanger Recycling, Tablecloths and Linens, Wet Cleaning Alternative, Moth-Protection and Plastic Recycling. Experienced cleaning specialists are always ready to provide exceptional services at competitive prices. During many years of experience Jack Brown Cleaners has become one of the most reliable cleaning services to deal with. Jack Brown Cleaners uses up-to-date technologies and knowledge to provide the best services.

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