Anonymous
map-marker Southampton, Southampton

Gerardpereira2002@***.co.uk

Jack Blacks customer service is non existent. I havent heard a word from them. I am on the point of reporting them to trading standards officers. It is a small amount £20. But that is not the point. No response to a pissied consumer complaint either. Seems they took notice when f it Regards Gerard Pereira
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User's recommendation: Do not buy directly from this company

Anonymous
map-marker Southampton, Southampton

Gerardpereira2002@***.co.uk

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I ordered shower gel from you U.K. supplier. The package has gone missing order number 302****. Been trying to contact customer services for two weeks. No response. I find this level of customer service unacceptable
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User's recommendation: If you are in the U.K. buying directly from the Jack Black website is a bad idea, almost no customer service help and no contact telephone number

1 comment
Guest

I’m experiencing similar problems. Any update on your order?

James M Xnp

Excgange

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Needed to exchange item ordered. Item exchanged with no problem. Very easy to exchange. Very satisfied.
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Preferred solution: Deliver product or service ordered

User's recommendation: Definitely would recommend.

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