Jack Archer
Jack Archer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack Archer has a 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied; Jack Archer reviews mention customer complaints about customer service, returns, and product defects.
Key Takeaways for Future Customers
- Check for a customer phone number before ordering.
- Expect medium price level and varied product selection.
- Plan for potential return or refund hurdles.
Negative Feedback / Risk Areas
- Repeated reports of no way to contact customer service.
- Problems with returns and help requests not being answered.
- Occasional product defects like rusty button covers.
Positive Feedback
Customers like the products and variety when items arrive in good condition.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jack Archer has a 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied; Jack Archer reviews mention customer complaints about customer service, returns, and product defects.
Key Takeaways for Future Customers
- Check for a customer phone number before ordering.
- Expect medium price level and varied product selection.
- Plan for potential return or refund hurdles.
Negative Feedback / Risk Areas
- Repeated reports of no way to contact customer service.
- Problems with returns and help requests not being answered.
- Occasional product defects like rusty button covers.
Positive Feedback
Customers like the products and variety when items arrive in good condition.
Menomonee Falls, Wisconsin
Love the pants! 4 pairs of the jetsetters and 3 pairs of shorts.
Purchased a pair of the new blue color in January. didn't wear them until our cruise.
The button cover was rusty and mangled and fell off onto the floor rending them unwearable. HELP PLEASE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Holly Pond, Alabama
Zero customer service
- Love the product.
- No email, phone, or live chat to contact customer service.
- Needed assistance, but there was no contact option.
Love the product, but the fact that a higher-end men's retail website has absolutely no way to contact customer service is extremely sketchy! I needed some assistance, yet there isn't an email, a phone number, or live chat (hello, it's 2026!). So I am now left with a product I can't use!
Preferred solution: exchange
User's recommendation: BE AWARE!!!
Saint Henry, Ohio
IMPOSSIBLE TO GET HELP .
- Could not get an answer about 38x30 straight pants in khaki or blue.
- Referred to customer service but no help was received.
IT COULD ANSWER MY QUESTION: CAN I GET A 38X30 STRAIGHT PANTS KAHKI OR BLUE? I EMAILED A NUMBER OF TIMES AND GOT NO HELP. THE ONE PERSON WHO WAS TO HELP ME COULD NOT ANSWER THE ABOVE QUESTION AND REFERRED ME TO CUSTOMER SERVICE BUT AGAIN ABOUT IMPOSSIBLE TO GET ANY HELP.
HANK SCHWIETERMAN joyce@***.net
tele: 419-305-****
User's recommendation: MAKE IT EASIER FOR THE CUSTOMER TO GET HELP. HOW ABOUT A PHONE NUMBER AND TALK TO A REAL PERSON.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unable to seamlessly generate a return
- Ordered duplicate item by mistake.
- Return flow asked for order number, then said the item isn't eligible for return and it's ready to ship.
I ordered the same item twice in error. When going to the site to start the request for a return, I was asked to provide the order number.
Once the order number was added, the prompt then stated this item is not available for return.
Not sure exactly what that means, as it is in my possession ready to be shipped back to the company once I am able to print a return label on your site. This return process was less than seamless.
User's recommendation: Check to see if there is a customer phone number prior to ordering.
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this is untrue - i love this brand and they have great customer support. there's contact info on the site, a chat option on the site, adn you can just reply to your order email
Please show me