J Brand
J Brand Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
J Brand has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing poor customer service, problems with returns and exchanges, and a high price level.
Positive Feedback
The brand projects a premium image and its site promises free domestic shipping and easy returns, which some shoppers expect from J Brand reviews.
Negative Feedback / Risk Areas
- Repeated complaints about unhelpful customer service and long or dropped support calls.
- Issues with defective items and obstructive returns/exchange procedures.
- Perception of high price versus value drives J Brand customer complaints.
Key Takeaways for Future Customers
- Expect to document defects extensively and be prepared for lengthy returns or exchanges.
- Consider the premium price against reported service and return experiences before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
J Brand has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing poor customer service, problems with returns and exchanges, and a high price level.
Positive Feedback
The brand projects a premium image and its site promises free domestic shipping and easy returns, which some shoppers expect from J Brand reviews.
Negative Feedback / Risk Areas
- Repeated complaints about unhelpful customer service and long or dropped support calls.
- Issues with defective items and obstructive returns/exchange procedures.
- Perception of high price versus value drives J Brand customer complaints.
Key Takeaways for Future Customers
- Expect to document defects extensively and be prepared for lengthy returns or exchanges.
- Consider the premium price against reported service and return experiences before purchase.
Media from reviews
Turn one complaint into a collective action
Sent Defective Product and Won't Assist with Exchange/Return
- Defective jeans arrived with a snag on the leg.
- Exchange requires photos and tag info by email.
- Phone support was unhelpful; order lookup failed.
I purchased a pair of jeans directly from JBRANDJEANS.COM on 5/15/2019 and paid for expedited shipping. The jeans arrived with a snag/pull/hole in the fabric on the left leg.
Their website states that for defective/damaged product, customers must contact them via email or phone to process an exchange. I sent an email and waited 24 hours for a response, only to receive a long computer generated form letter demanding that I take and send them extensive pictures of the tags, labels, and damage and asking for an explanation of what care instructions I'd followed. These are BRAND NEW JEANS THAT I HAVE NEVER WORN OR WASHED. I NEVER EVEN TRIED THEM ON!
THE TAGS ARE STILL ATTACHED. Furthermore, I purchased them DIRECTLY FROM THE COMPANY'S WEBSITE less than a week ago, but they can't look up my order information. When I called, I waited 8 minutes, only to be disconnected. I called again, waited 10.5 minutes, and finally spoke to a bored sounding person named 'Joe' who basically told me he couldn't do anything for me on the phone and I had to follow the emailed instructions and it's 'their policy' and hung up on me.
Why would the website say to call when nobody can help? For a company that sells 'premium' products, I'm shocked at the serious lack of customer service. At this point, I feel I may have to get my credit card company involved. Seriously, J Brand, do you honestly think customers are buying $250 jeans and then deciding it would be a fun and constructive use of their time to deal with an exchange when the jeans are NOT damaged?
Your website says, 'FREE DOMESTIC SHIPPING AND EASY RETURNS'. What a crock!
PS: Here's your photo. Now the entire internet can see that you sell defective products.
- Sent defective product
- Poor customer service
- Will not refund shipping fees on defective merchandise
Preferred solution: One to One Exchange for Undamaged Item AT NO ADDITIONAL COST TO ME
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