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My spouse and I went to the location at Strongsville mall in Ohio. We went in to inquire about financing options. Sales staff took the last 4 digits of my SS and address. Was then told we could get approved for a credit card, but no one provided us with any of the...
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1.1
#1025776
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I am currently paying $150 month on my card of 4yrs that was used to purchase a wedding set, for a wedding that never happened, unworn rings I tried to return but was told I was just a week past return date. Fine. Starting Jan of this year, 2017, my income has been cut...
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1.0
#1015301
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Yes..... My husband brought me a diamond ring 2009, I wanted the diamond mounted. I took the ring back to the store. After a week or more they said my ring was back . so I got to the store and looked at my ring , trust me my diamond wasn' t the same. They gave me a...
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1.0
#950092
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J B Robinson Jewelers Customer Care Review

J B Robinson Jewelers
#872191
It's the worst customer service !! And the customer service phone never works!!!
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Diamonds Review

J B Robinson Jewelers
#575155
I felt like I was at a bad used car lot. Pressure city. Nobody knew what they were talking about. I asked the Mgr what the quality of the diamond was;he told me and was the corrected by the salesgirl who gave one pt less in quality. The MGR gave her a vicious look, but stuck with her number. No Thanks
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Credit Card Application Review

J B Robinson Jewelers
#511705
Jb Robinson only has an add in their help wanted so they can get a credit card application. U go through two interviews with them pretending to hire you. All they want is a credit app. Do not apply to this company. Manager was so full of himself.
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I purchased a Le Vian rose gold garnet ring and a Le Vian rose gold chocolate diamond necklace. I returned the ring after I found out that Le Vian does not cover the loss or damage to any stones in any of their jewelry, except for the main stone and it has to be a...
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1.8
#895691
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Manager was Very rude!!!!!! Sandra is her name.i was dealing with a very nice gentelman when she decided to take over the transaction.thats when everything went south.she lost my paperwork and when i tried to tell her i had given him 4 receipts she started saying sir...
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2.5
#882710
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took my watch to store#2256 Paducah mall.may 2 2016 to get batt replaced.young lady took it and took the back off,put new batt in it but couldn't get the back back on it.man tried it but couldn't get it on.mr.michael said would send it to repair shop.be back 2wks.i...
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#851014
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MY SON TOOK MY MOTHERS RING IN TO GET SIZED SO HE COULD PURPOSE TO HIS GIRLFRIEND HE WENT TO PICK IT UP AND WAS TOLD THEY LOST IT -I DON'T THINK SO - THIS IS A FAMILY HEIRLOOM-THIS IS A JEWELRY STORE YOUR NOT IN THE BUSINESS OF LOSING JEWELRY-HE WAS OFFERED THE 800.00...
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1.0
#847029
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I am extremely pissed at this company... We have bought jewelry from them numerous times on our line of credit. My husband goes on to get me something for mothers day then finds out that his card was denied. In this matter the ring we just purchased through them we had...
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Anonymous
Anonymous

That's very strange. We haven't used are card in 5 years, and they still won't shut it down. It's a open door card.

#839211
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Your company has canceled my line of credit. Why not contact the customer and advise them of your intention?  Horrible way to treat a loyal customer with a large credit line and payment/purchase history. I had been a loyal customer for as long as I can remember. I...
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1.0
#819016
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I've been a loyal customer with a high credit line for over 10 years and today your company eliminated my line of credit only because I haven't used my card in 2 years. However I have purchased items from your company and paid in cash. It is sad as how you treat your...
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#818837
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