map-marker Joliet, Illinois

J And R Construction - Raincheck Review from Joliet, Illinois

I asked for a raincheck for an item and was told at front desk this late in the season no more would be shipped do I could not have one. I also asked what stores locally had them and the Joliet and Plainfield store had them but I would not make it to either one before they closed. This was on a Sunday evening and only had 20 minutes before closing. I was at the Cresthill, IL store at the time. I asked if I received a raincheck I could use it the following day at one of the other locations and was told no. The items I wanted were 635-**** and 635-****. These are not seasonal items they are heaters and we are just beginning winter why would I be told this? I would understand if I wanted a summer item. The department associate suggested I request the raincheck. I go to menards all-out and in the process of remodeling 2 homes if this is the way the customer is to be treated I will go to home depot or Lowe's. This is not the first time this associate had been rude to me.
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Reason of review:
Poor customer service

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

How to buy a manufactures home? Tony Kovach, an industry expert, gives tips on how to choose and buy a manufactured house, pros and cons, and red flags to consider before purchasing.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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