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Beware Peachtree City Ga and Fayetteville Ga of Worthless Service

The poor customer service issue is not a rare occurrence. From poor repairs, unprofessional image and dismal customer service from everyone you speak to, this company is an embarrassment to service professionals! Our home warranty company had sent J&R out to repair a cooktop. The repair needed work when they were done and were contacted immediately. We were told they'd be right out to get it taken care of. Time and time again my wife would call and they assured us they'd be out to get it fixed. They never did come out and fix it. We had another appliance issue and filed a claim through Lowe's Appliance Repair. They came out to review the problem and made an assessment to repair. I showed the tech the issue with the cooktop. He stated that it was not acceptable and assured me if we called and talked with the office manager, they would get it taken care of. I spoke with Yolanda a few minutes ago and reviewed our issue with the cooktop repair. She admitted that the issue had been delayed long enough that they didn't have to fix their poor workmanship. I let her know it was poor customer service and that I would review the business on BBB and any other review platform to let the community know how they treat their customers. She called me back to say the owner was not going to complete the active repair order "because of your extensive complaints"!! Until now, our only complaints have been to them personally. We never called the warranty company to make waves with them. We chose to deal with them directly. Fayetteville Georgia residents beware
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ID
#1391643 Review #1391643 is a subjective opinion of poster.
Location
Peachtree City, Georgia
Service
J And R Appliance Service And Repair Cooktop Repair
Cons
  • Repair
  • Customer service
  • Professionalism
Reason of review
Poor customer service
Preferred solution
Pay a professional company of my choosing to properly fix the problem

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