New Reviewer

Lid is not working

ITouchless - Lid is not working
I have been unable to reach the company regarding replacement of the lid for my garbage can. I purchased it from Amazon and they told me to call them! I have been getting the run-around on this replacement lid that is still under warranty.
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ID
#3411337 Review #3411337 is a subjective opinion of poster.
Cons
  • When you replace the batteries the whole top stops working
Loss
$20
Preferred solution
Replacement lid

Horrible-definitely not customer service friendly

Phone number 844-660**** is not able to contact. Tried four different phones to call this number, immediately the call fails/drop with no connection to an agent. Chat online feature- they offered to refer me to an agent on the phone for a $1.00 cost to me and sent me a link which required me to pay $1.00 before any actions. Amazon is out of the product I am searching for ReplacementiTouchless AbsorbX Odor Filter and Compartment so I was asking for another store reference to purchase from in chat feature. I was asked by John what was wrong with my computer. Very disappointing customer service for a $99.00 trash can wherein I am unable to get in direct contact with the company, yet the company sends me an email daily to buy more products from Itouchless!! I actually registered my purchase to get the initial free trash bags. This customer experience I rate a 1=TOTALLY DISSATISFIED! I will await Amazon restock I guess. Searching online, several stores sell the touch less trash can, however NONE list the replacement parts. The filters are available but not the odor filter.

User's recommendation: Customer service- less than Needs Improvement.

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ID
#3216215 Review #3216215 is a subjective opinion of poster.
Location
Greensboro, North Carolina
New Reviewer

Opening mechanism on trashcan broke

ITouchless - Opening mechanism on trashcan broke
ITouchless - Opening mechanism on trashcan broke
I just bought the itouchless trash can put batteries in it and it will not work, I did everything the manual said do .
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ID
#3044097 Review #3044097 is a subjective opinion of poster.
Location
Newnan, Georgia
Loss
$100
Preferred solution
Let the company propose a solution

Trash can

My can worked great, maybe two good at the start. Every time someone walked by the lid opened. I eventually had to turn it off. Today, I plugged it in with the adapter I purchased from your company and the lid wont open. The green light comes on and thats all! How do I fix this??? For the price of this trash can, it should last longer than a few months!!
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ID
#2755293 Review #2755293 is a subjective opinion of poster.
Location
Cape Coral, Florida

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Verified Reviewer
New Reviewer

Opening mechanism on trashcan broke

Im trying to get a hold of you guys to get a hold of me so I can get the warrantee that is supposed to be. Too much trouble for what its worth
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ID
#2325921 Review #2325921 is a subjective opinion of poster.
Location
Meadville, Pennsylvania
New Reviewer

Lid not closing

You have no solution for my problem, you are too expensive even for replacement parts.
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ID
#2265164 Review #2265164 is a subjective opinion of poster.
New Reviewer

Garbage can not working - lid doesn’t open

ITouchless - Garbage can not working - lid doesn’t open
ITouchless - Garbage can not working - lid doesn’t open
Second replacement lid doesnt work. Amazon wont send a third replacement - they said contact you. No one answers

User's recommendation: Don’t buy I touch less.

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ID
#2088790 Review #2088790 is a subjective opinion of poster.
Pros
  • When it works
Cons
  • Battery does not hold charge
Loss
$88
Preferred solution
Deliver product or service ordered
New Reviewer

Poor Customer Service

Update by user Jul 22, 2019

Purchased iTouchless toilet seat in January. Battery doesn't hold a charge.

Contacted their support and they recommended I plug charger directly into toilet seat. The closest plug to the toilet is on the other side of the bathroom.

Original review posted by user Jul 22, 2019
Purchased iTouchless toilet seat in January. Battery doesn't hold a charge. Contacted their support and they recommended I plug charger directly into toilet seat. The closest plug to the toilet is on the other side of the bathroom.
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ID
#1596553 Review #1596553 is a subjective opinion of poster.
Product
Itouchless Toilet Seat
Pros
  • When it works
Cons
  • Battery does not hold charge
Reason of review
Damaged or defective
Loss
$121
Preferred solution
Full refund
New Reviewer

Purchase of Automatic toilet seat

Purchased an automatic toilet seat from iTouchless in Hayward, CA awhile back and finally installed it. However, it did not work properly from day one. First the battery would not take a charge. Hooked it up to the AC charger that comes with the seat but then it still would not work correctly. I called the the company re: the defective battery when I thought that it was causing the problem but when connected directly to AC power, it still didn't work properly. They didn't seem very cooperative on the phone re: customer service. Tried to "register" the seat when I got it but their site is very difficult to locate and when I finally found it, the registration process is too complicated. Today, I sent the seat back to them with a request that they replace it with a working unit. Hopefully, they will honor my request so I'm not out the $100 + I paid for it.
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1 comment
#1454426

3/30/18Touchless has not had the courtesy to even respond to my letter and the return of the defective toilet seat over three months ago. Very poor business practices.

Next letter will go to them soon along with copies to their local BBB and the State of California Attorney General, Dept. of Consumer Affairs.Companies like this that sell defective products and won't stand behind them should not be allowed to operate in our state.

ID
#1161574 Review #1161574 is a subjective opinion of poster.
Product
Itouchless Toilet Seat
Pros
  • Idea of the product
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Replace the item with a properly working one

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